Re AD002357145UK I have just subscribed to Adobe Send. I am sure that v revently I used Adobe Send Now for free. Is that still possible (which means I could cancel AdobeSendNow subscription) or do I have to subscribe to Adobe Send to carry out file transf

Re AD002357145UK I have just subscribed to Adobe Send. I am sure that v revently I used Adobe Send Now for free. Is that still possible (which means I could cancel AdobeSendNow subscription) or do I have to subscribe to Adobe Send to carry out file transfer. Incidentally I have Adobe Creative Suite. Thanks. Nadim Othman

[topic moved to Adobe Send forum]

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I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110676)

I just purchased Adobe Acrobat in order to convert a pdf to an excel program but it appears that it will only convert to Word, not excel? Am I doing something wrong or should I cancel my subscription?

I just purchased Adobe Acrobat in order to convert a pdf to an excel program but it appears that it will only convert to Word, not excel? Am I doing something wrong or should I cancel my subscription?

What happens when you convert to excel?

I have just bought a MacBook Air and i cannot play videos from the internet as it asks for a flash player to be installed i try to download Adobe flash player and it will not allow me to do so?

I have just bought a MacBook Air and i cannot play videos from the internet as it asks for a flash player to be installed i try to download Adobe flash player and it will not allow me to do so?

Ziatron is correct that Flash does not work on an iPad, but it does work on a Mac. See Adobe Flash Player 11.2.202.160.

How do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

how do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

I don’t know the email address, but this page might help:
Cancel your membership or subscription | Acrobat.com online services

Hi I have just purchased an iPad 3 and with it I also purchased 1 terabyte of icloud. I was told that this a one off payment for this, no more to pay for ever? Now I see that extra space you pay a yearly subscription?? I s this true in the UK??

Hi I have just purchased an iPad3 and also an extra one terabyte of icloud space! I now see that if you purchase extra space other than the 5g you get free you pay a yearly subscription. I was told by the shop that my terabyte is a one of life time payment, is this true????????????????

What makes you think you bought a terabyte? There is no such storage available - the maximum is 55GB including the fre GB and this costs $100 per year. A terabyte is a huge amount - 1,000 GB - many hard disks are now available at that size, but not online storage.

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

I have just transferred elements 11 to a new windows 7 64 bit computer using the original purchased disc. Organiser is working fine, but I cant get the Editor to open at all.

I have just transferred elements 11 to a new windows 7 64 bit computer using the original purchased disc. Organiser is working fine and all my photos are there, but I cant get the Editor to open. It just says editor workspace is loading and then it eventually gives up.

Try opening directly from your desktop, by passing the welcome screen.
Go to Windows Explorer>C drive>Program Files (x86)>Adobe>Photoshop elements 11. Right click, then Send to>Desktop
Double click on the shortcut and see it will open.

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

Highlight the movie, go to iTunes menu ADVANCED and select create iPad and AppleTV version.

I am trying to burn a music cd on iTunes, but I am getting an error that reads that the cd burner is being used by another application. I know that I am not using the cd burner for anything else. I have restarted the Mac and nothing. Any ideas?

I am trying to burn a music cd on iTunes, but I am getting an error that reads that the cd burner is being used by another application. I know that I am not using the cd burner for anything else. I have restarted the Mac and nothing. Any ideas?

One other thread said it was fixed by waiting till prompted by iTunes to insert the blank disk, instead of putting it in first. Does that work? Found a number of hits on this Googling.

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!

were you able to get help on this? I need help on error 5002 as well. thank you

Hi! I've got CS3 Design Standard - the actual disks and Software License certificate. It was installed on my laptop which crashed and could therefore not be uninstalled. I have now installed it on my new MacBook Pro, but cannot get it registered with the

Hi! I've got CS3 Design Standard - the actual disks and Software License certificate. It was installed on my laptop which crashed and could therefore not be uninstalled. I have now installed it on my new MacBook Pro, but cannot get it registered with the serial number. Is it because it wasn't uninstalled on the previous laptop? What to do now?? Thx!

Maybe this can help someone else... I simply had to properly uninstall CS3 and reinstall it again after that. I think that sorted it! I also remember having a similar issue with Macs at work a couple of years back. Not sure whether the same applies to CS5/CS6. Here's a link on how to properly uninstall CS3 on Windows XP, Windows Vista and Mac OS. I'm on OS X 10.9.2 but it worked just fine. Remove Creative Suite 3 and CS3 products

HT1657 I have just got a iPad yesterday and I'm having a problem I have just bought a tv series in iTunes and downloaded it on to my iPad but every time I go to watch it it comes up (could not load movie) then takes me back to the episode list ? Can you

I have just got a iPad yesterday and I'm having a problem
I have just bought a tv series in iTunes and downloaded it on to my iPad but every time I go to watch it it comes up (could not load movie) then takes me back to the episode list ? Can you tell me how to solve this problem please

Have a look at the following:
http://itunes.apple.com/sg/app/quickoffice-pro-hd-edit-office/id376212724?mt=8&l s=1
http://itunes.apple.com/sg/app/office2-hd/id364361728?mt=8&ls=1
http://itunes.apple.com/sg/app/documents-to-go-premium-office/id317107309?mt=8&l s=1
http://itunes.apple.com/sg/app/polaris-office/id513188658?mt=8&ls=1

In my photo stream my sister in law shows up as my brothers name? Even though I dont have John Smith anywhere in my contacts, I may have just John but no smith. So everytime she likes a photo it says his name for some reason??

In my photo stream my sister in law shows up as my brothers name even thought her contact card says just Kim and no Smith ? Even though I dont have John Smith anywhere in my contacts, I may have just John but no smith. So everytime she likes a photo it says his name for some reason?? Her name is ]corrrect on other peoples phone that are members of the same photo stream. I have looked into both contact cards and cannot find anything anywhere that would make her name show up as John Smith when I send the invitr to her email or phone muber. I even went as far as changing her name to see and deleting her from the group and readding and still no luck.BTW I am using an iphone 5 with the latest update.

Hello,
It is my understanding that the name displayed here will be that which is (in Contacts) associated with the email address for the Apple ID registered with the iCloud account of the person on the stream.
In other words, check to see if the contact entry for your brother in your iPhone has an email address. If this email address in his contact entry is also associated with the Apple ID that your sister-in-law is using for iCloud (which is responsible for Photo Streams), this could be the cause of the delemma. I believe this is a programmed feature and not a bug, but I'm not positive about the methods iCloud uses to display that name.
In order to troubleshoot this, delete that email address in your brother's Contact entry and add it to your sister-in-law's Contact entry. This could correct the issue. If that works, you could then add the email back to your brother's entry (so that it is in both of their entries) and see what happens.

Have just purchased Lion and unable to get to store to download. Using iMac OS10.6.8

Have just purchased Lion, have Redemption code, etc, but unable to get to place to download. Using OS 10.6.8

Follow the instructions that came with the redemption code. If you are, provide details on what's happening where, including any messages. Alternatively, contact http://www.apple.com/support/mac/app-store/contact/ since they're responsible for making this work.
iMac (27-inch Mid 2011), OS X Mavericks (10.9.3), SL & ML, G4 450 MP w/Leopard, 9.2.2

Re AD002357145UK I have just subscribed to Adobe Send. I am sure that v revently I used Adobe Send Now for free. Is that still possible (which means I could cancel AdobeSendNow subscription) or do I have to subscribe to Adobe Send to carry out file transf

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