Re: Adobe Application Manager Freezing
I am the Admin for the account. I am using 10.6.8. the updater seemingly installs the update, but Application manager freezes once the update is complete.
Branched this out to a new discussion as the previous discussion was specifically regarding a standard user account. What version of the Adobe Application Manager are you using? You can find it at Applications/Utilities/Adobe Application Manager/core.
Similar Messages
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I try to download components for CS Cloud. Adobe Application Manager freezes. Working with Win XP. What can I do?
You need to provide a lot more info like what apps you are trying to download, what exactly seems to be going on, exact system specs, Internet connection info, whether AAM is up to date and so on....
Mylenium -
Adobe Application Manager freezes during install
Hi all,
I'm trying to install the Adobe Application Manager on my Mac Book Pro with OS X 10.82. After double clicking on the AdobeApplicationManager.app the progress window appears, but after a few seconds it freezes. :-( I have to force quit the installer. Any ideas?
Thanks!
Klaus from GermanyIf you have Creative Suite 5.1 installed then a version of Adobe Application Manager should be present in your Applications/Utilities folder. Please try uninstalling Creative Suite from the Applications/Utitlies/Adobe Installers folder. Once it is uninstalled you can safely remove the Adobe Application Manager folder and then try reinstalling again from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
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Adobe application manager freezes
I am installing Adobe CS6 Premium design and web. When starting up, the application manager displays "Sign in required". The clock keeps turning forever and I can non sign in.
Can anyone help, please?Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Uninstall Adobe Application Manager
Ever since I downloaded Adobe Application Manager my computer has experienced major problems. My windows explorer has all but stopped working, random notices that my copy of windows is not genuine, and I cannot edit anything in word without the application freezing. This only happened after the installation of Adobe Application Manager. I have run Malwarebytes and SuperAntiSpyware several times and no problems or threats were found. I also checked safe mode and windows explorer was functional in safe mode. I have run serveral chkdsk upon restarts and no problems have been found? I have also tried to restore computer to previous settings without sucess. I can not find how to uninstall the Adobe Application Manager. I am using Illustrator CS6 and do not want to uninstall this if at all possible. Any suggestions?
Hi Geologyrocks,
Sorry to hear about your difficulties. Adobe Application Manager gets uninstalled automatically when you uninstall all of your Creative Cloud (CS6) products. Its definitely odd that this all started happening around the time you installed Adobe Application Manager. I haven't heard of others reporting the same issue. I have it installed on several computers myself and haven't experienced this personally. If you wanted uninstall it I would recommend uninstalling all CS6 first and then it should get removed automatically, you could run the Adobe Cleaner Tool afterwards for good measure. So you would need to uninstall Illustrator CS6.
http://www.adobe.com/support/contact/cscleanertool.html
When you go to reinstall I would ensure all Windows updates were installed, close all open applications at the time (including your anti-virus software temporarily)
-Dave -
Identify which updates Adobe Application Manager refers to.
Windows 7 64 bit, CS6.
I seem to have the common problem of Adobe Application Manager pop-ups.
It just tells me there are updates to be had, not which ones. Then the Manager does not work (gets as far as 'checking', then freezes on the buffering sign.)
There seem to be so many problems with this application that I cannot wade through the complications and lack of clarity as to what is CS6, what CC etc.
I am happy to download updates manually (although the AAM still tries to load at times, then.)
However, I need to know what it thinks needs updating.
Is there some way to find out what needs updating?
Or is it just totally faulty and there is nothing really to update?
(I have found no Set-up.exe in Windows Vista/7: \Users\[username]\Local\AppData\Adobe\AAMUpdater\1.0\ but can't find which, if any, of the correction downloads is appropriate.)
ThanksWell, sort of good. Also bad.
Having downloaded and installed the patch you suggested (despite its emphasis on the Cloud) my AAM did come to life and try to install.
Photoshop remains 13.0.1.
Camera Raw is 8.8.0.397 - which, I assume, is DNG converter; the same thing?
Extension Manager is 6.0.8.28
If I try to check again, through Photoshop, the Application Manager shouts at me that everything is up-to-date and I checked it less than a minute ago. (Not true - it's lying.)
If I try to launch the Application manager on its own it tells me "Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. please download and install a new copy of Creative Cloud...etc." Then it links to the relevant CC download.
i.e. it was, as suspected, a Creative Cloud patch when I have no Creative Cloud.
So what now?
Hope to roll back (if that will work) and try a CS6 version? Where? -
Adobe App Manager freeze before being installed (on my OSx)
Hi,
I have a problem installing Adobe Application Manager.
I clicked on it on the website.
It downloads to my computer
I click on it to launch installation.
And it freeze.
Here is an sample of the process :
Sampling process 623 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling AdobeApplicationManager (pid 623) every 1 millisecond
Process: AdobeApplicationManager [623]
Path: /Volumes/AdobeApplicationManager/AdobeApplicationManager.app/Contents/MacOS/AdobeApplicat ionManager
Load Address: 0x1000
Identifier: com.adobe.AdobeApplicationManager
Version: 6.1.51.0 (6.1.51.0)
Code Type: X86 (Native)
Parent Process: launchd [133]
Date/Time: 2012-06-05 20:05:51.366 +0200
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 7
Call graph:
2805 Thread_108740 DispatchQueue_1: com.apple.main-thread (serial)
+ 2805 ??? (in AdobeApplicationManager) load address 0x1000 + 0x9b0c [0xab0c]
+ 2805 ??? (in AdobeApplicationManager) load address 0x1000 + 0x9bdd [0xabdd]
+ 2805 ??? (in AdobeApplicationManager) load address 0x1000 + 0x9d94 [0xad94]
+ 2805 ??? (in AdobeApplicationManager) load address 0x1000 + 0x1f929 [0x20929]
+ 2805 ??? (in AdobeApplicationManager) load address 0x1000 + 0x1f7fa [0x207fa]
+ 2805 ??? (in AdobeApplicationManager) load address 0x1000 + 0x26f34 [0x27f34]
+ 2805 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&) (in AdobeApplicationManager) + 7454 [0x2a63c]
+ 2805 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&) (in AdobeApplicationManager) + 8240 [0x2a94e]
+ 2805 semop (in libsystem_kernel.dylib) + 10 [0x9bff0f2a]
2805 Thread_108851 DispatchQueue_2: com.apple.libdispatch-manager (serial)
2805 _dispatch_mgr_thread (in libdispatch.dylib) + 53 [0x9b15185f]
2805 _dispatch_mgr_invoke (in libdispatch.dylib) + 969 [0x9b152e10]
2805 kevent (in libsystem_kernel.dylib) + 10 [0x9bff090a]
Total number in stack (recursive counted multiple, when >=5):
Can you help me ?
Thank you.I would recommend starting by running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation log.
Alternately you can review your installation log manually by following the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. -
Adobe Application Manager & PDApp Quits Unexpectedly Error
I recently purchased Photoshop and once installed, I ran the update check to see if I needed install any updates. Of course there were updates, but when I select update in the application manager, I get the following error: PDApp quit unexpectedly. The manager freezes and I have to force quit. I've tried to reboot and ran check/repair permissions under disk utilities, but no go. I managed to install most of the components individually manually with the exception of the following:
Adobe Player for Embedding 3.1
Adobe XMP Panels CS5
Adobt Device Central CS5.01
Even manually, these items just fail when installing.
Any thoughts as to why the general installer won't work or why these three items might fail?This is the report that generates when using the Application Manager and I will post the log that generates when I try to manually install in separate replies:
Process: PDApp [1980]
Path: /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier: PDApp
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: PDApp [1979]
Date/Time: 2010-12-28 14:25:44.099 -0500
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 31367 sec
Crashes Since Last Report: 16
Per-App Crashes Since Last Report: 16
Anonymous UUID: 84487D3C-EA72-4F6C-80B1-04195BFCE6C2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.root.default-priority
Application Specific Information:
*** multi-threaded process forked ***
Thread 0 Crashed: Dispatch queue: com.apple.root.default-priority
0 com.apple.CoreFoundation 0x95fa9af1 CFRunLoopWakeUp + 161
1 com.apple.Foundation 0x9661f826 -[NSThread _nq:] + 794
2 com.apple.Foundation 0x9661f43d -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1047
3 com.apple.Foundation 0x96631adf -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184
4 com.adobe.PDApp 0x0000e189 start + 45773
5 com.adobe.PDApp 0x00003207 start + 843
6 com.adobe.PDApp 0x0000e34d start + 46225
7 UWANative.dylib 0x190169d8 initializeApplet + 41546
8 UWANative.dylib 0x19016ad2 initializeApplet + 41796
9 UWANative.dylib 0x1900dead initializeApplet + 5919
10 UWANative.dylib 0x19013ae4 initializeApplet + 29526
11 UWANative.dylib 0x1901618c initializeApplet + 39422
12 UWANative.dylib 0x1900c763 processMessage + 131
13 com.adobe.PDApp 0x0000e59a start + 46814
14 com.adobe.PDApp 0x00002fdb start + 287
15 com.adobe.PDApp 0x0000c09e start + 37346
16 com.apple.CoreFoundation 0x95fbeedd __invoking___ + 29
17 com.apple.CoreFoundation 0x95fbee48 -[NSInvocation invoke] + 136
18 com.apple.Foundation 0x96721f7a -[NSInvocationOperation main] + 296
19 com.apple.Foundation 0x96631222 -[__NSOperationInternal start] + 808
20 com.apple.Foundation 0x96721d57 __doStart2 + 89
21 libSystem.B.dylib 0x94523024 _dispatch_call_block_and_release + 16
22 libSystem.B.dylib 0x945152f2 _dispatch_worker_thread2 + 228
23 libSystem.B.dylib 0x94514d81 _pthread_wqthread + 390
24 libSystem.B.dylib 0x94514bc6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x10000003 ebx: 0xb051b4e8 ecx: 0xb051b47c edx: 0x944ef0fa
edi: 0xb051b62c esi: 0x0045f920 ebp: 0xb051b508 esp: 0xb051b4c0
ss: 0x0000001f efl: 0x00000206 eip: 0x95fa9af1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x004cd390
Binary Images:
0x1000 - 0x34fe7 +com.adobe.PDApp 1.0.175.0 (1.0.175.0) <9C9F745B-0DC4-7B61-B809-A8E1D0CE27E6> /Library/Application Support/Adobe/OOBE/PDApp/core/PDApp.app/Contents/MacOS/PDApp
0x43000 - 0x46ff8 +com.adobe.ape.shim adbeape version 3.1.65.7491 (3.1.65.7491) <CC7BF75E-DF97-98F9-40DD-1F48D7679525> /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x500000 - 0x529feb +com.adobe.ape adbeapecore version 3.1.65.7491 (3.1.65.7491) <E2F6E7A8-2A37-B50B-2586-D90EEBE78A59> /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x5fd000 - 0x6b0fef +AdobePIM.dylib 1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 ) (1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 )) <1EBEE0C5-3B89-53A5-A678-6F74690E0510> /Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
0x6c3000 - 0x747fe7 com.apple.xquery 1.3 (29) <50F6142C-7E17-D926-8D92-DD1ED86C3406> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x7f5000 - 0x7f9ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <F402CF88-D96C-42A0-3207-49759F496AE8> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/C ontents/MacOS/AudioIPCPlugIn
0x13777000 - 0x14590fc3 +com.adobe.adobeswfl ??? (2.0.0.7489) <C954CA64-9B28-A7FA-E391-C1C6524F1639> /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Resources/AdobeSWFL.bundle/Contents /MacOS/AdobeSWFL
0x14750000 - 0x14805fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
0x14ad6000 - 0x14adcffb com.apple.audio.AppleHDAHALPlugIn 1.9.9 (1.9.9f12) <82BFF5E9-2B0E-FE8B-8370-445DD94DA434> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0x1600e000 - 0x1600fff7 ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
0x18681000 - 0x1868ffe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <07211458-FD06-9FEF-3DF4-2E5F0304D4BC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x18693000 - 0x186a5ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8D606435-1A3C-FE0B-824A-1386809FFFF5> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x1900b000 - 0x19088ff1 +UWANative.dylib 1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 ) (1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 )) <7B8F3D6A-CAF9-FFB1-5133-68A4D04DB45D> /Library/Application Support/Adobe/OOBE/PDApp/UWA/UWANative.dylib
0x196dc000 - 0x19884ff7 +com.adobe.AAM.AdobeUpdaterCoreFramework UpdaterCore 1.0.0.67 (1.0.0.67) <BB4A822F-A5F3-F68D-A7BC-E11CF4FA3C92> /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterCore.framework/Versions/A/UpdaterCore
0x199a7000 - 0x199faffb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Library/Application Support/Adobe/OOBE/PDApp/UWA/LogSession.framework/Versions/A/LogSession
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x900b0000 - 0x900c0ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x900c1000 - 0x900c5ff7 IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x900c6000 - 0x900d2ff7 libkxld.dylib ??? (???) <F0E915AD-6B32-0D5E-D24B-B188447FDD23> /usr/lib/system/libkxld.dylib
0x901c8000 - 0x901d8ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x901d9000 - 0x901d9ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x901da000 - 0x9031dfef com.apple.QTKit 7.6.6 (1756) <4D809734-4E1B-8E18-C825-86C5422FC3DC> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9031f000 - 0x90582fef com.apple.security 6.1.1 (37594) <1949216A-7583-B73A-6112-4D55CA5852E3> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x90690000 - 0x908bbff3 com.apple.QuartzComposer 4.2 ({156.28}) <08AF01DC-110D-9443-3916-699DBDED0149> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x908bc000 - 0x908ecff7 com.apple.MeshKit 1.1 (49.2) <ECFBD794-5D36-4405-6184-5568BFF29BF3> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
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0x91ae4000 - 0x91c10ffb com.apple.MediaToolbox 0.484.20 (484.20) <D67788A2-B772-C5DB-B12B-173B2F8EE40B> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
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0x921bd000 - 0x921bfff7 libRadiance.dylib ??? (???) <10048B4A-2AE8-A4E2-21B8-C6E7A8C5B76F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
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0x92514000 - 0x92711ff7 com.apple.JavaScriptCore 6533.19 (6533.19.1) <85A6BFDD-CBB6-7490-748D-8EA8B9B7FDD8> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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0x92a53000 - 0x92a53ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x92e62000 - 0x92eccfe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x92f6d000 - 0x92f6eff7 com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <0EC4EEFF-477E-908E-6F21-ED2C973846A4> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPanel
0x92f6f000 - 0x92fc0ff7 com.apple.HIServices 1.8.1 (???) <51BDD848-32A5-2425-BE07-BD037A89630A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
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0x996fa000 - 0x997fbfe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <B4C5CD68-405D-0F1B-59CA-5193D463D0EF> /usr/lib/libxml2.2.dylib
0x997fe000 - 0x99900fef com.apple.MeshKitIO 1.1 (49.2) <34322CDD-E67E-318A-F03A-A3DD05201046> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitIO.frame work/Versions/A/MeshKitIO
0x99901000 - 0x99921fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib
0x999ac000 - 0x99a10ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x99a11000 - 0x99a5afe7 libTIFF.dylib ??? (???) <AC1FC806-F7F4-174B-375F-FE5D6008666C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.48f2
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Network Service: AirPort, AirPort, en1
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USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
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USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 -
Application Manager freezing on install
Hi, I'm new to Creative Cloud but have a copy of InDesign on my computer and Photoshop Elements trial already. I have purchased a subscription but when I try to download a program, when I open the Application Manager, it freezes on Initializing Installer. I've read through some of the current discussion posts but most people are using Mac and I can't find the Adobe Application Manager on my computer? I have Windows 7, any advice will be greatly appreciated please!
Thanks!
AlexIs it a 32-bit or 64-bit installation of Windows 7? You should be able to locate the Adobe Application Manager in C:\Program Files(x86)\Common Files\Adobe\OOBE\PDApp\Core. The application itself is titled PDApp.exe on Windows.
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Unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64
I am unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64 bit.Basically installation rollback on Win 7 64 bit image.
MSI Log File :-
Property(S): ProductToBeRegistered = 1
MSI (s) (5C:D4) [17:59:21:784]: Note: 1: 1708
MSI (s) (5C:D4) [17:59:21:784]: Product: Adobe_CreativieSuite_5_MNT -- Installation operation failed.
MSI (s) (5C:D4) [17:59:21:784]: Windows Installer installed the product. Product Name: Adobe_CreativieSuite_5_MNT. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
Please let me how to install 64 bit package on Win7 64 bit.
Thanks in Advance.Ok so I downloaded the most current installer CS5.1, My previous installer was version 5.0. It did install fine fully updated to my license version. I just wanted to update in case anyone in the future has a similiar experience. Too bad this advice was not offered by the "experts" here.
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Adobe Application Manager Download Error (and other problems)
Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KPKardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. -
Adobe application manager - download error. please contact customer support
trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer supportI renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found -
How to install Adobe Application Manager?
How to install Adobe Application Manager? I downloaded it, but can't install.
Just purchased the CC for photographers. Have been using Photoshop since version 3.
I have been studying your support docs for several days and have no business messing around with something called, .gz files and installation logs. Totally unsuccessful "Updating" my CS6 or CS6 bridge or Extension Manager or the Adobe Support Advisor by the CC Desktop.
Have no Photoshop CS6 because I followed your CC support instructions.
Uninstalled my CS6 today so I can finish a job tomorrow. Bad decision on my part because I can't reinstall it and am unable to correct
this problem.
I was able to use CC to update LR, but am absolutely too afraid to touch it now.
I have been waiting inline for Chat also, but the numbers ahead of me are going up.
If someone in this Community forum can help me, it would be fabulous.
Thanks very much.Uninstalled Creative Cloud.
Downloaded it again - 4th time.
Deleted a AAMDetect file from the Library/Internet Plug-ins
Downloaded and installed Adobe App Manager and an icon for it is on my Desktop
Installed Creative Cloud.
OK.
Now how do get my Photoshop CS6 back before I download Photoshop CC?
CS6 is not listed in the available Apps in the CC Desktop.
Support wait time right now is 2 hours by phone.
After sitting on Chat yesterday only to see the people "waiting ahead of me" go from 17 to 18, I gave up.
Please advise.
Thanks again. -
Photoshop CC 2014 Adobe Application Manager unreaparable issue
Suddenly Photoshop CC 2014 give me this error: Adobe Application Manager is required and is missing or damaged. I downloaded it, i uninstalled photoshop and any other adobe apps, a unistalled creative cloud. I reinstalled everything and i always have this error. Adobe Application Manager doesn't show in my softwares but i installed it. How can i resolve without restoring? Thank you
In the past I had a problem with the Adobe Creative cloud Desktop Application and the Adobe Application Manager. Had problems more then once. Even requited Adobe assistance. I Had to install to Adobe Application Manager for when it updated itself is when the problems began. There was a problem in one of Adobe databases for my user id the file messes up was "opm.db" . Can not remember how things were finally fixed. I post a search and the download links.
https://forums.adobe.com/search.jspa?sort=updatedDesc&q=opm.db+Application+Manager
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Adobe - Adobe Application Manager : For Macintosh -
Creative Cloud / Adobe Application Manager
Do Creative Cloud & Adobe Application Manager do the same thing/ duplicate each other?
Creative Cloud says Photoshop CC is up to date & on checking the version, it's on 14.1.1
CS6 (which i already had installed before joining CC) recently updated itself to CS6 'Extended' & currently shows as version 13.0.1
Adobe Application Manager popped up today saying there's an update for Photoshop CS6 & Photoshop CC to 13.1.2 it states:
"This Adobe® Photoshop® and Photoshop Extended 13.1.2 update installs new features for Adobe Creative Cloud members and Photoshop subscribers. It offers exciting new capabilities for design, photography and more, including the freedom to nondestructively edit with Blur Gallery and Liquify using new Smart Object support, the ability to export text and shapes as CSS, the option to create Conditional Actions, and support for new HiDPI displays that enable a dramatic improvement in image fidelity and resolution. Other new workflow timesavers are also included. Customers with Photoshop Extended will also receive new 3D options including improved live previews that simplify the creation of shadows and reflections in 3D artwork and a 32-bit color picker for better illumination control, and more."
Am I too assume that Creative Cloud only updates Phtoshop CC & that Adobe Application manager updates CS6?
I guess too that if i click 'update' in Adobe Application Manager, it will update CS6 & leave CC as it is? (if I deselect the CC update, it deselects the CS6 update too).Kartikay_Sharma wrote:
Hi Les,
Creative CLoud Desktop App and Application Manager are the same thing . The pop up that you are getting is from Adobe Application Manager updater and the sole purpose of this application is to connect to the Adobe servers and find out if there is any update available or not .
The update window that you have got is for CS6 only as there isnt any update for PS CC available right now( current version is 14.1.1) .
Cheers,
Kartikay Sharma
Thanks Kartikay. I'm sure i'd read somewhere on the forums that Creative Cloud when installed would replace the Application manager? However, I went ahead and clicked on 'update' in Application manager & it said it was trying to apply 'Photoshop 13.1.2 for Creative Cloud' (no mention of CS6). Tthe update failed with the following message:
'Photoshop 13.1.2 for Creative Cloud
Installation failed. Error code: U44M1P7'
I've tried removing Photoshop CC from the list of programs to check for updates for in Application Manager but that made no difference either - the update for 'Photoshop 13.1.2 for Creative Cloud' remains & failed again when I tried to apply it.
I then tried removing CS6 from the list of programs to be checked in Application Manager & then it reported all my programs are up to date; when re-checked the box for CS6 the update reappears.
So it seems there is an update for CS6 but there's the 'Photoshop 13.1.2 for Creative Cloud' update linked to it which cannot be unticked without removing the CS6 update as well. If I try to check for updates within CS6, the same problem occurs.
So if the update is indeed just for CS6, how can i apply the update?
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