Re: Adobe Application Manager Freezing

I am the Admin for the account.  I am using 10.6.8. the updater seemingly installs the update, but Application manager freezes once the update is complete.

Branched this out to a new discussion as the previous discussion was specifically regarding a standard user account.  What version of the Adobe Application Manager are you using?  You can find it at Applications/Utilities/Adobe Application Manager/core.

Similar Messages

  • I try to download components for CS Cloud. Adobe Application Manager freezes. Working with Win XP

    I try to download components for CS Cloud. Adobe Application Manager freezes. Working with Win XP. What can I do?

    You need to provide a lot more info like what apps you are trying to download, what exactly seems to be going on, exact system specs, Internet connection info, whether AAM is up to date and so on....
    Mylenium

  • Adobe Application Manager freezes during install

    Hi all,
    I'm trying to install the Adobe Application Manager on my Mac Book Pro with OS X 10.82. After double clicking on the AdobeApplicationManager.app the progress window appears, but after a few seconds it freezes. :-( I have to force quit the installer. Any ideas?
    Thanks!
    Klaus from Germany

    If you have Creative Suite 5.1 installed then a version of Adobe Application Manager should be present in your Applications/Utilities folder.  Please try uninstalling Creative Suite from the Applications/Utitlies/Adobe Installers folder.  Once it is uninstalled you can safely remove the Adobe Application Manager folder and then try reinstalling again from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.

  • Adobe application manager freezes

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    Mylenium

  • Uninstall Adobe Application Manager

    Ever since I downloaded Adobe Application Manager my computer has experienced major problems.  My windows explorer has all but stopped working, random notices that my copy of windows is not genuine, and I cannot edit anything in word without the application freezing.  This only happened after the installation of Adobe  Application Manager.  I have run Malwarebytes and SuperAntiSpyware several times and no problems or threats were found.  I also checked safe mode and windows explorer was functional in safe mode.  I have run serveral chkdsk upon restarts and no problems have been found?  I have also tried to restore computer to previous settings without sucess.  I can not find how to uninstall the Adobe Application Manager.  I am using Illustrator CS6 and do not want to uninstall this if at all possible.  Any suggestions?

    Hi Geologyrocks,
    Sorry to hear about your difficulties. Adobe Application Manager gets uninstalled automatically when you uninstall all of your Creative Cloud (CS6) products. Its definitely odd that this all started happening around the time you installed Adobe Application Manager. I haven't heard of others reporting the same issue. I have it installed on several computers myself and haven't experienced this personally. If you wanted uninstall it I would recommend uninstalling all CS6 first and then it should get removed automatically, you could run the Adobe Cleaner Tool afterwards for good measure. So you would need to uninstall Illustrator CS6.
    http://www.adobe.com/support/contact/cscleanertool.html
    When you go to reinstall I would ensure all Windows updates were installed, close all open applications at the time (including your anti-virus software temporarily)
    -Dave

  • Identify which updates Adobe Application Manager refers to.

    Windows 7 64 bit, CS6.
    I seem to have the common problem of Adobe Application Manager pop-ups.
    It just tells me there are updates to be had, not which ones.  Then the Manager does not work (gets as far as 'checking', then freezes on the buffering sign.)
    There seem to be so many problems with this application that I cannot wade through the complications and lack of clarity as to what is CS6, what CC etc.
    I am happy to download updates manually (although the AAM still tries to load at times, then.)
    However, I need to know what it thinks needs updating.
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    Thanks

    Well, sort of good.  Also bad.
    Having downloaded and installed the patch you suggested (despite its emphasis on the Cloud) my AAM did come to life and try to install.
    Photoshop remains 13.0.1.
    Camera Raw  is 8.8.0.397 - which, I assume, is DNG converter; the same thing?
    Extension Manager is 6.0.8.28
    If I try to check again, through Photoshop, the Application Manager shouts at me that everything is up-to-date and I checked it less than a minute ago.  (Not true - it's lying.)
    If I try to launch the Application manager on its own it tells me "Adobe Creative Cloud is needed to resolve this problem.  However it is missing or damaged. please download and install a new copy of Creative Cloud...etc."  Then it links to the relevant CC download.
    i.e. it was, as suspected, a Creative Cloud patch when I have no Creative Cloud.
    So what now?
    Hope to roll back (if that will work) and try a CS6 version? Where?

  • Adobe App Manager freeze before being installed (on my OSx)

    Hi,
    I have a problem installing Adobe Application Manager.
    I clicked on it on the website.
    It downloads to my computer
    I click on it to launch installation.
    And it freeze.
    Here is an sample of the process :
    Sampling process 623 for 3 seconds with 1 millisecond of run time between samples
    Sampling completed, processing symbols...
    Analysis of sampling AdobeApplicationManager (pid 623) every 1 millisecond
    Process:         AdobeApplicationManager [623]
    Path:            /Volumes/AdobeApplicationManager/AdobeApplicationManager.app/Contents/MacOS/AdobeApplicat ionManager
    Load Address:    0x1000
    Identifier:      com.adobe.AdobeApplicationManager
    Version:         6.1.51.0 (6.1.51.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [133]
    Date/Time:       2012-06-05 20:05:51.366 +0200
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  7
    Call graph:
        2805 Thread_108740   DispatchQueue_1: com.apple.main-thread  (serial)
        + 2805 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9b0c  [0xab0c]
        +   2805 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9bdd  [0xabdd]
        +     2805 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9d94  [0xad94]
        +       2805 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x1f929  [0x20929]
        +         2805 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x1f7fa  [0x207fa]
        +           2805 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x26f34  [0x27f34]
        +             2805 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&)  (in AdobeApplicationManager) + 7454  [0x2a63c]
        +               2805 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&)  (in AdobeApplicationManager) + 8240  [0x2a94e]
        +                 2805 semop  (in libsystem_kernel.dylib) + 10  [0x9bff0f2a]
        2805 Thread_108851   DispatchQueue_2: com.apple.libdispatch-manager  (serial)
          2805 _dispatch_mgr_thread  (in libdispatch.dylib) + 53  [0x9b15185f]
            2805 _dispatch_mgr_invoke  (in libdispatch.dylib) + 969  [0x9b152e10]
              2805 kevent  (in libsystem_kernel.dylib) + 10  [0x9bff090a]
    Total number in stack (recursive counted multiple, when >=5):
    Can you help me ?
    Thank you.

    I would recommend starting by running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation log.
    Alternately you can review your installation log manually by following the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Adobe Application Manager & PDApp Quits Unexpectedly Error

    I recently purchased Photoshop and once installed, I ran the update check to see if I needed install any updates.  Of course there were updates, but when I select update in the application manager, I get the following error: PDApp quit unexpectedly.  The manager freezes and I have to force quit.  I've tried to reboot and ran check/repair permissions under disk utilities, but no go.  I managed to install most of the components individually manually with the exception of the following:
    Adobe Player for Embedding 3.1
    Adobe XMP Panels CS5
    Adobt Device Central CS5.01
    Even manually, these items just fail when installing.
    Any thoughts as to why the general installer won't work or why these three items might fail?

    This is the report that generates when using the Application Manager and I will post the log that generates when I try to manually install in separate replies:
    Process:         PDApp [1980]
    Path:            /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp
    Identifier:      PDApp
    Version:         ??? (???)
    Code Type:       X86 (Native)
    Parent Process:  PDApp [1979]
    Date/Time:       2010-12-28 14:25:44.099 -0500
    OS Version:      Mac OS X 10.6.5 (10H574)
    Report Version:  6
    Interval Since Last Report:          31367 sec
    Crashes Since Last Report:           16
    Per-App Crashes Since Last Report:   16
    Anonymous UUID:                      84487D3C-EA72-4F6C-80B1-04195BFCE6C2
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.root.default-priority
    Application Specific Information:
    *** multi-threaded process forked ***
    Thread 0 Crashed:  Dispatch queue: com.apple.root.default-priority
    0   com.apple.CoreFoundation                  0x95fa9af1 CFRunLoopWakeUp + 161
    1   com.apple.Foundation                      0x9661f826 -[NSThread _nq:] + 794
    2   com.apple.Foundation                      0x9661f43d -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1047
    3   com.apple.Foundation                      0x96631adf -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184
    4   com.adobe.PDApp                           0x0000e189 start + 45773
    5   com.adobe.PDApp                           0x00003207 start + 843
    6   com.adobe.PDApp                           0x0000e34d start + 46225
    7   UWANative.dylib                           0x190169d8 initializeApplet + 41546
    8   UWANative.dylib                           0x19016ad2 initializeApplet + 41796
    9   UWANative.dylib                           0x1900dead initializeApplet + 5919
    10  UWANative.dylib                           0x19013ae4 initializeApplet + 29526
    11  UWANative.dylib                           0x1901618c initializeApplet + 39422
    12  UWANative.dylib                           0x1900c763 processMessage + 131
    13  com.adobe.PDApp                           0x0000e59a start + 46814
    14  com.adobe.PDApp                           0x00002fdb start + 287
    15  com.adobe.PDApp                           0x0000c09e start + 37346
    16  com.apple.CoreFoundation                  0x95fbeedd __invoking___ + 29
    17  com.apple.CoreFoundation                  0x95fbee48 -[NSInvocation invoke] + 136
    18  com.apple.Foundation                      0x96721f7a -[NSInvocationOperation main] + 296
    19  com.apple.Foundation                      0x96631222 -[__NSOperationInternal start] + 808
    20  com.apple.Foundation                      0x96721d57 __doStart2 + 89
    21  libSystem.B.dylib                         0x94523024 _dispatch_call_block_and_release + 16
    22  libSystem.B.dylib                         0x945152f2 _dispatch_worker_thread2 + 228
    23  libSystem.B.dylib                         0x94514d81 _pthread_wqthread + 390
    24  libSystem.B.dylib                         0x94514bc6 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x10000003  ebx: 0xb051b4e8  ecx: 0xb051b47c  edx: 0x944ef0fa
      edi: 0xb051b62c  esi: 0x0045f920  ebp: 0xb051b508  esp: 0xb051b4c0
       ss: 0x0000001f  efl: 0x00000206  eip: 0x95fa9af1   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
      cr2: 0x004cd390
    Binary Images:
        0x1000 -    0x34fe7 +com.adobe.PDApp 1.0.175.0 (1.0.175.0) <9C9F745B-0DC4-7B61-B809-A8E1D0CE27E6> /Library/Application Support/Adobe/OOBE/PDApp/core/PDApp.app/Contents/MacOS/PDApp
       0x43000 -    0x46ff8 +com.adobe.ape.shim adbeape version 3.1.65.7491 (3.1.65.7491) <CC7BF75E-DF97-98F9-40DD-1F48D7679525> /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
      0x500000 -   0x529feb +com.adobe.ape adbeapecore version 3.1.65.7491 (3.1.65.7491) <E2F6E7A8-2A37-B50B-2586-D90EEBE78A59> /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
    0x5fd000 -   0x6b0fef +AdobePIM.dylib 1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 ) (1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 )) <1EBEE0C5-3B89-53A5-A678-6F74690E0510> /Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
      0x6c3000 -   0x747fe7  com.apple.xquery 1.3 (29) <50F6142C-7E17-D926-8D92-DD1ED86C3406> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
      0x7f5000 -   0x7f9ff3  com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <F402CF88-D96C-42A0-3207-49759F496AE8> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/C ontents/MacOS/AudioIPCPlugIn
    0x13777000 - 0x14590fc3 +com.adobe.adobeswfl ??? (2.0.0.7489) <C954CA64-9B28-A7FA-E391-C1C6524F1639> /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Resources/AdobeSWFL.bundle/Contents /MacOS/AdobeSWFL
    0x14750000 - 0x14805fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
    0x14ad6000 - 0x14adcffb  com.apple.audio.AppleHDAHALPlugIn 1.9.9 (1.9.9f12) <82BFF5E9-2B0E-FE8B-8370-445DD94DA434> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
    0x1600e000 - 0x1600fff7  ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
    0x18681000 - 0x1868ffe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <07211458-FD06-9FEF-3DF4-2E5F0304D4BC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x18693000 - 0x186a5ff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8D606435-1A3C-FE0B-824A-1386809FFFF5> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x1900b000 - 0x19088ff1 +UWANative.dylib 1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 ) (1.0.175.0 (BuildVersion: 1.0; BuildDate: Fri Mar 05 2010 21:12:40 )) <7B8F3D6A-CAF9-FFB1-5133-68A4D04DB45D> /Library/Application Support/Adobe/OOBE/PDApp/UWA/UWANative.dylib
    0x196dc000 - 0x19884ff7 +com.adobe.AAM.AdobeUpdaterCoreFramework UpdaterCore 1.0.0.67 (1.0.0.67) <BB4A822F-A5F3-F68D-A7BC-E11CF4FA3C92> /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterCore.framework/Versions/A/UpdaterCore
    0x199a7000 - 0x199faffb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Library/Application Support/Adobe/OOBE/PDApp/UWA/LogSession.framework/Versions/A/LogSession
    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0x900b0000 - 0x900c0ff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
    0x900c1000 - 0x900c5ff7  IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x900c6000 - 0x900d2ff7  libkxld.dylib ??? (???) <F0E915AD-6B32-0D5E-D24B-B188447FDD23> /usr/lib/system/libkxld.dylib
    0x901c8000 - 0x901d8ff7  com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
    0x901d9000 - 0x901d9ff7  com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x901da000 - 0x9031dfef  com.apple.QTKit 7.6.6 (1756) <4D809734-4E1B-8E18-C825-86C5422FC3DC> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
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