RE: Anyway of checking if IP Profile reset has bee...

I had BT Infinity installed on 12/12/11.Order details stated Download speed should be 16.8Mb same as advertised on
BT Speed checker against my telephone no. BT engineer tested speed using speedtest.net and result 17.05. I checked the IP Profile and it was set to 17014kbps.  After ten day period checked speed and it was averaging around 10.6 using speedtest.net. Using BT Speedtest it was 10MB. IP Profile was 11033kbps and IP profile has remained at that. I have since  had 2 engineers out  the first engineer stated no fault found and he will request a IP Profile reset.
Assume no request was made as IP Profile stayed the same. 2nd engineer could not believe how low the speed and IP Profile was  and thought 16.8MB was on the conservative side as confirmed that distance to cabinet is only
0.6miles . He replaced modem and NTE and rang while at house to request S&R reset I assume that is same as IP Profile reset but advised that systems down but request was noted and should be carried out by end of day.  I noticed later that day that IP Profile had moved to 12.67 but has remained at that over the past few days so I do not know if that has increased  because of resyncing with a new modem or if IP Profile has been reset. . Can anyone confirm anyway of checking if IP Profile reset has been carried out..i.e will broadband connection drop for a moment.- .I have checked connection time and there has been no disconnection since modem was replaced.  Does the download speed /IP Profile change frequently during the 10 day period following reset which was the pattern during the 10 day period from install of BT Infinity equipment.  - I do not want to wait another 7 days to find that IP Profile has not been reset and IP Profile will still l be at 12.67. as it will be near the 3 month period since install of equipment and according to the last paragraph of my order details were it states " If your broadband connection speed after the first ten day period is  a lot lower than the estimate in this order confirmation,let us know within three months of the contract starting" - this implies they are one of the ISP's that  have signed up to OFCOM's Voluntary Broadband Speeds code of practice which states that customers will be able to leave the provider within the first 3 months of their contract without penalty if unable to resolve problem that access line speed is a lot lower than estimated speed.

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    Hi davetc,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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