Re: Apple Care

hi i have an iphone 4 and i bought it from this place that sells used phones do i have apple care or no?

AppleCare is sold by Apple, & I suspect not onlt do you NOT have AppleCare on this phone, but the warranty has already expired. You can check the status by plugging the SN in here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

Similar Messages

  • I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

    I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

    You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

  • My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

    I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
    After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
    The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
    The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
    Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
    All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
    However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
    My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
    I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

    Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
    I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

  • I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

    My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

    Warranty on iPhone is not international, but valid only in country of
    original sale. Since you purchased the iPhone in Australia, your warranty
    is valid only in Australia. You must either personally return the iPhone
    to Australia for evaluation and possible replacement or sent it to someone
    in Australia to take into Apple for the evaluation. Apple will not accept
    international shipments for repair nor will Apple ship out of the country
    after replacement.
    Sorry to be the bearer of this news, but it is the way iPhone warranty and
    replacement has always worked.

  • My power cord is broken, can i get a new one if im covered with the apple care protection plan?

    does anybody know if i can get a new power cord if im covered with the apple care?

    Depends on how it got damaged. have a look at this thread:
    https://discussions.apple.com/message/2630756#2630756

  • How do I switch apple ID accounts on iPad without paying $20 for apple care for them to answer my questions???

    How do I switch apple ID accounts on my iPad w/o paying $20 for apple care ?? Smh

    I forgot to add that I want to switch accounts in iTunes  and it won't let me because of security reasons , who can I get ahold of w/0 paying $$ for help?!

  • I have 2 iphoto libraries but one is lost, missing, cannot seem to find it... tried an apple care person - they were no help - we use Time Machine for external backup... but cannot find my older iPhoto library! I desperately need some help!

    I have recently had something really odd happen within iphoto.  My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
    last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library.   I sought help from apple care today but no solutoin from them after 2 hours trying.  I have timemachine that backs up my Imac each day to an external hard drive.   When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up...  I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013.  Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates.  I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
    Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.

    I have recently had something really odd happen within iphoto.  My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
    last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library.   I sought help from apple care today but no solutoin from them after 2 hours trying.  I have timemachine that backs up my Imac each day to an external hard drive.   When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up...  I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013.  Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates.  I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
    Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.

  • Ok so I so my IPod Touch has the same problem as the one before. The headphone jack. The i hear prefectly on the right but not the left. This my second time. What do I do to fix it? I do have the Apple Care!

    I tried all my head phones and its the left side. This happened to me before, and I got a new one. I need help what I do? How do I fix this problem. If they do give me a new one do I have to buy the Apple Care again. Can they fix it. Wht am I doing wrong? Am i Putting the headphone in my ipod wrong. What is it? Ughh!!! This is annoying!!!!!

    Well if the same problem happens to all your ipods, it makes me suspect that there is something wrong with your headphones, as it would be a strange coincidence that all the ipods have the same problem.
    Unless the ipods have the same problem with different headphones!

  • My ipod 4 has apple care for 1 year i just got it can i get a new one because it broke and i pay for the apple care can i get a newe one

    my ipod 4g has the apple care for 1 year can you get a new one for it because something happen to it the mirrer broke yes or no

    AIf the iPod broke because of a defect then yes, Apple will replace the iPod if it is within the warranty period.  A broken/cracked screen is not covered.  However, sometimes if you make an appointment at the Genius Bar of an Apple store they will exchange your iPod at no cost if it has a broken/cracked screen.

  • Can apple replace my stolen iphone? i bought apple care but not insurance from cspire.

    its just not fair. apple should at least make sure its stolen. apple care should cover theft. now i know the reason they wont replace apple products, because someone could easily say their iphone got stolen and didnt even have a phone in the firt place. Thats understandable but cant they check my records? ANYTHING! Check with my provider. Cspire knows my phone has been stolen for over a month. IT`s Gone. please! i dont want any other phone ! my account is still active. its suspended but not shut down. please ! is there anything i can do BESIDES find my iphone . that app is useless at times like this!

    It's a good idea to check the terms of your insurance first. Some companies will raise your rates as soon as you make any kind of claim, no matter how small, and the deductible may be so high that making a claim is not worthwhile.
    Sorry for the loss of your phone. It's a huge pain, I know.

  • Is there a way to find out my Apple Care serial?

    Firstly, I'm new here so if this is in the wrong section then I apologise now
    I recieved my MacBook Pro 13" in September '10 for my 18th Birthday off my Dad. My Dad says he remembers buying Apple Care for my MacBook but because I was an Apple N00b back then I didnt realise that I had to register it online with the code from the box, and my Dad is not sure where the Apple Care box is or if he even has it anymore!! Is there anyway to check if he did buy Apple Care without having to turn the house upside down and find the receipt? And if so is there anyway to locate that serial?
    I have logged onto both my Apple account and my Dad's and neither of us of have the Mac registered.
    If I went into an Apple Store with my Mac would they be able to tell me?
    Any help or advice on this would be great, so thanks in advance!
    Kieran.

    Another option:  Apple Customer Relations 1-800-767-2775 

  • HT203177 I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo

    I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

    I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

  • Can you transfer Apple Care from one device to another?

    I bought a new iPod touch for my daughter on July 7th and it was stolen two days ago. If our insurance covers it - can I transfer the Apple Care to the replacement or will I have to buy a new Apple Care?
    Thanks!!

    you shouldn't have to transfer the Apple Care because it is an insurance on the iPod
    No, it is not insurance.
    and since it will cover stolen iPods
    It does not cover replacement of a stolen iPod.
    if should be transfered automatically because, also in theory, it is the same iPod.
    There's no "theory" to it at all. It is the same iPod.
    AppleCare is purchased for a specific iPod. The AppleCare stays with that iPod.

  • I bought my 15" macbook pro i7 just a year ago and my battery life runs out extremely quick..at fully charged it says I only have 2:27 of usage time. I didn't pay for that-what can I do about it? I do have Apple care. Thanks.

    I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
    I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
    I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
    ONLY A YEAR I'VE HAD THIS!
    My PC lasted 4 years before the battery showed signs this dramatic of wear.
    Any help is appreciated, im  new mac owner. thanks.

    do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
    i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year?

  • APPLE LOST MY IPHONE AND NO ONE ANSWERS THE PHONE IN APPLE CARE!!!!!!!! wow

    i'm reallllllllly ****** right now,
    i called apple care service by phone (waited 45 minutes to talk to someone in french) to explain that my new iphone 4 had a bad battery. The apple guy aggreed and sent me a box for me to send my iphone back at them for repair. The guy didnt chek my address and sent a box to my old address and a box to my new adress (after correction). In 1 day the box arrived at me and I was really happy with the fast response.
    now begins my nightmare.
    The box was supposed to have the return slip taped to it, but it didnt.
    so i called back apple care (1h07 min wait time to speak to someone in french) and explained the problem to them. they sent me a return slip by email wich I had to go to the local store to get printed out since I dont have a printer.
    I then taped the return slip to the box and called UPS for pickup.
    UPS came and picked-up the box the nex day,
    but then,
    apple sent me 3 email.
    2 of them was cancellation for repair on the 2 first box that they sent me, and the last one was a new repair ID.
    the thing is now, that one of the 2 repair ID they cancelled belongs to the exact number on the box I sent them yesterday.
    so now my Iphone 4 is at the apple place in ontario in a box with a cancelled repair order.
    I tried calling apple care support (1h27 min wait ) but no one answered me.
    now i'm realllllly ******,
    I'm really thinking getting a refund and buyin any other phone when I finaly talk to someone and get my phone back.
    I have alway being a loyal fan (getting an Ipod touche 1st gen costing me 399$ for a 16gig...) and now a broken (and lost) Iphone 4.
    anybody got and idea????
    p.s. sorry about my awful english, im from quebec and speak french...

    Sorry that you're having a bad time but we're just users like you. You're going to have sort things out with Apple. You might have better luck if you have an English speaking friend help you with the call.

  • I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre

    I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre but they refused to repair it after confirming the problem with the device as it was out of warranty and asked me to get it replaced for INR 22500. I got it repaired outside but after that also if I switch it off in the same situation it again happens and I have to take it for repair it has happened 3 times after that. Is it a inherent problem in iPhone that it uses battery even when switched off and if in that case battery drain out then refuse to get charged because this is the scenario i have experienced every time?

    Apple told you it was unrepairable.... You had it serviced by an unauthorized party. It's now no longer eligible for out of warranty replacement by Apple.
    There's really nothing else we can say about it. Find a competent 3rd party repair shop or buy a new one.

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