Re: BBM Contacts back up restoration

Hi,
Thanks for the post & information shared..!!
If possible, please recreate account in Torch and download your BBM contacts, once its download take backup locally in a memory card then you can trasfer it in another device.
Hope this may help you..!! 
>If any post helps you please click the like below the post(s) that helped you.
>Please resolve your thread by marking the post "Solution? which solved it for you

Hi,
Thanks for the post & information shared..!!
If possible, please recreate account in Torch and download your BBM contacts, once its download take backup locally in a memory card then you can trasfer it in another device.
Hope this may help you..!! 

Similar Messages

  • MISSING BBM CONTACT CATEGORIES AFTER RESTORING

    Hello all... I recently backed up and wiped my 9700 and upgraded toOS 5.0.0.442 on my device.... I then downloaded BBM 5.0.0.57 using BB App world into my device and then restored the backup file using DM....
    My problem is that I lost several BBM Contact Categories... I had previously had 7 categories and I'm now left with only 3 categories....!! This has happened before when I wiped and restored phone from a DM backup... but usually when I used the advanced DM restore feature to restore only the phonebook and BBM contacts... it usually works... but this time.... my contact categories are permanently gone...! Anybody know a fix to this problem...?
    Please help... thanks in advance...

    I have the same problem with my 9700, how you resolve this?

  • How Can I get my contacts back after restore all set

    Hi,
    I need help, I have a blackberry curve 8520 and my all contacts saved in blackberry phone memoey by misake I restore my handset and then I lost my all contacts Is there is any option to get all contants back.
    Thanks in advance

    Hi AyushGab93
    Welcome to BlackBerry Support Forums
    What do you mean by " Restore " hee ? Do you mean you wiped your device ? 
    By default all of our Contacts or Address book is stored in our device memory ! If you have a previous backup of your device or used BlackBerry Protect then you can restore it from there .
    So can you confirm if have any such backups ? If you don't have it then I doubt you'll ever able to recover those.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • How do I get my contacts back after restoring and syncing?

    I had updated my IOS to ios5. It stopped in the middle of retoration. I sync and got my apps back but my contacts are gone. How do I get them back?

    You can try this
    With the iPhone plugged into iTunes
    Click on the iPhone under device thengo to info
    Scroll down to the bottom of the page under advance and check contact, it will say something like
    Put the information on this computer, then do apply
    Hope it helps
    Mike

  • BBM contacts restore after an OS upgrade from 7.0 to 7.1

    Torch 9810, OS 7.1, SD card support with 14G free space
    After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
    I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
    After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
    These are my questions:
    Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
    Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
    On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
    Does Blackberry protect saves BBM contact details?
    Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
    I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
    NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

    Torch 9810, OS 7.1, SD card support with 14G free space
    After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
    I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
    After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
    These are my questions:
    Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
    Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
    On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
    Does Blackberry protect saves BBM contact details?
    Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
    I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
    NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

  • HELPP Please !!!!!!! i lost my bbm icon i lost my bbm icon, but everything was backed up, can i still have all my old bbm contacts if i reinstall my bbm?

    i lost my bbm icon, but everything was backed up, can i still have all my old bbm contacts if i reinstall my bbm?

    Hi there samrafamily, you can indeed get your old BBM contacts back if you simply reinstall BBM.
    To ensure you get your icon back, go to Options > Applications, find BBM in the list of applications, then delete it (press BB Menu > Delete), then simply redownload it from http://blackberry.com/bbm.
    Good luck and let us know if you have any other problems!
    If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
    If your issue is resolved, don't forget to click the Solution button on the resolution!

  • Help Me Please!!! updated to 5.0 software and now My phone will not accept any emails at all AND deleted my BBM contacts..

    it was backed up on my computer
    its not restoring the BBM contacts
    emails are not being recieved
    i have uninstalled, battery pulled, reinstalled and drove my provider insane
    .... i just want my bbm contacts back  

    On your BlackBerry device, go to:
    1. Options > Advanced > Host Routing Table > Menu > Register.
    2. Resend your service books from your carrier BIS site:
    From your handheld device:   http://www.blackberry.com/btsc/KB15402
    Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
    From your desktop PC:  http://www.blackberry.com/btsc/KB02830
    North American Carriers - scroll down to select your carrier
    WorldWide Carriers - Find your carrier on the list
    3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Anyway to get my contacts back?

    I have an IPhone4. I had to do a full restore after a back up from last point didnt get rid of the problem i am having where my phone keeps restarting itself. Now i have obviously lost all my contacts, but seem to have fixed my problem. Is there any way to get my contacts back without restoring to the last back up fully? as i dont want these problems to return. Im running windows 7. And i know there probably isnt but Itunes isnt exactly user friendly when it comes to finding out where your contacts and back ups are actually saved.

    If you're on Windows, your contacts might have been saved in your Contacts app or Outlook when you did a former backup.
    Plugin the iPhone, go to iTunes, select the phone from the left panel, at the top click on the Info tab. Use that tab to Sync your phone with your contacts. Don't worry it won't delete any of your current ones.
    Also, you can try logging into iCloud (Settings > iCloud) and resync your contact info from there as it's usually saved there if you used iCloud before.
    Message was edited by: iSpitFire

  • Can't restore my BBM contact list

    Hi,
    my previous phone (8520) was stolen so I got a BB 9320
    With my 8520 i had my e-mail account associated for the contact list restore (an year ago I lost my 8520 and that method worked for me).
    Now when I configure my BBM (7.0.1.23) it says something like the connection with my BBID was successful but my contact list doesn't appear.
    Also tried installing BBM 6, but when it tries to confirm my e-mail address (by sending an e-mail to my account), it never arrives. So it can't continue with the restore.
    Please I need help! I work with BBM contacts!
    Thanks!

    Hi there ,
    Then first try those steps in the same sequence :
    1- Register your Handheld .
    KB00510 : How to register a BlackBerry smartphone with the wireless network
    Wait till a Registration messages comes in your message box.
    2- Resend your Service Book
    KB02830 : Send the service books for the BlackBerry Internet Service
    ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
    3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
    After than try once again to restore BBM contacts using the email account .
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • My bbm contacts won't be restored. why is that?

    Every time I restore my bbm contact list I get this msg and the restore doesn't work.
    Feed back pls.
    ------=_Part_2_889460766.1373891020061
    Content-Type: text/plain
    Content-Transfer-Encoding: 7bit
    Hello,
    Thank you for using BlackBerry Messenger. To help prevent unauthorised use of this email address, we need to confirm its ownership. Please ensure that your BlackBerry is turned on to complete the registration. This email will be automatically processed by BlackBerry Messenger. Please do not delete this email until registration occurs.
    If this email is in your Junk mail folder, mark it as "Not Junk". On your BlackBerry Messenger profile screen, click the email address you are trying to register and use the menu key to send the registration again.
    Thank you,
    BlackBerry Messenger
    ---e---44#xRWlMc4WjA73xIue71/3iLcWXkMb+7AsQnrrzccrRPc=
    ------=_Part_2_889460766.1373891020061--

    Hey jamilabdr,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Is that email message arriving on the BlackBerry Bold 9780 smartphone?
    Also are you able to add contacts via PIN number?
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Can't Restore BBM Contacts Using E-Mail

    Hello,
    I hope someone is able to help me with this.
    What I'm basically trying to do is do a restore of my BBM contacts through an email address since my last device bricked, but everytime i try to do that it tells me that my gmail is not a registered email.
    This is weird because I have used the email account to do a restore in the past and have backed up on it several times.
    Anyone able to shed any light on this ?

    rohanahuja wrote:
    Bold 9900  
    OS 7.1 bundle 1646 and
    BBM version 6.2
    Upgrade taht device to BBM7, using your BBID.
    using your BB browser, go to www.blackberry.com/bbm
    Then, when logging in to your new device with the same BBID, your contacts and chat groups will be synced.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Restore BBM Contact

    Hi,
    I get confused to restore my bbm contact on my new device. Previously I have BB Pearl 9105 but I sold it. and now I use 8230f, I got confused how to restore my bbm contact from 9105 to 8230? Please help me, I dunno what to do..
    I try using BB Desktop but nothing happen, just phone contact has restored.
    Thanks for advice..
    (O ya, I have BB ID from older device "9105" but how to make BBM Contact sync on my 8230f? )

    Hello udho26
    Welcome to BlackBerry Support Forums
    Which version of BlackBerry Messenger currently you have on your device ? Have you tried a switch device wizard or restored from your backup files. Please go through those Knowledge Base to see if that helps :
    KB21251 BlackBerry Messenger contact list recovery
    KB20554 How to back up and restore the BlackBerry Messenger contact list
    My contacts and groups are missing
    Try it and let us know.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Restoring BBM Contact Remotely Failed

    Hi, I'm blackberry 9300 user, I'm from Inonesian,  I've never upgraded before the Operating System of my curve 9300, and the operating system was nuked (stuck while booting) after updating my blackberry application world and bbm version 7. Then I reinstall the operating system 5 to 6 version. After that, I'm forgot that my BBM contact and Phonebook it must be deleted after re-install the OS. than I want to restored all. For bbm contacts, previously I've ever backed up remotely through email, but when I progress restoring, email notifications are received, but did not want to recovery. then what's the solution? because the verification email is not detected by my handheld. I try to send verification email again and again. but it's still not detected by my handheld.
    Please Help
    *I'm sorry for the grammer of what I wrote, my english so bad*
    Thnk u

    Hey dennis_septiandi,
    Welcome to the BlackBerry® Support Community Forums.
    To clarify were you using BBM 7 previously? If yes, then the BBM contacts are backed up using your BlackBerry ID, to restore your BBM contacts install BBM 7 and the contacts would restored using the BlackBerry ID.
    Thanks.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Help Restoring my BBM Contacts

    Hello can you assist me PLEASE? I had a blackberry Bold 9700 and it was stolen, however I had 2 emails synced with my BBM contacts (my yahoo and gmail). I just received another BB(Curve 8520) and am trying to restore my BBM Contacts list however it is telling me that none of my emails are synced with it. How can I get back my BBM Contacts?

    but how can I get it back? Because my new phone is telling me that none of my emails are synced with my BBM...

  • Did restore, pc froze, rebooted, auto-synced to another account-needed to "setup as new" - how to get contacts back?!

    okay...2 days ago the iPhone 4 vibrated for a good 45 min. did a hard reboot on the phone, stopped vibrating, locked on call screen, can't answer or recieve calls. Talked to a tech support last night. Was told to do a restore, saved all of what we could beforehand and after it was done with restoring to click on "Setup as new" opt. I did so, my pc froze while it was syncing the apps through iTunes so I had to reboot. Without realizing I didn't unplug the phone it auto-Synced into another iTunes account and contacts, etc. I NEED the previous contacts that were saved last night on this phone! How do I back to "set up as new"? or get those contacts back?!

    Hi Becki ..
    You need to "authorize" the Mac.
    Launch iTunes on the Mac then from the iTunes menu bar top of your screen click Store > Authorize This Computer.
    Now, using the same Apple ID as you used to purchased iTunes media originally, you should be able to sync all your content.
    More details here >  iOS: Syncing with iTunes

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