Re: BES 5 Updating Device Software from 4.6 to 5.0

Can you comment on how I can download the actual 5.0 OS for a device?  I have a Curve 8330 and it is listed as a compatible device for 5.0.  I have installed software on my PC that checks for Updates and says NONE.  I checked for updates via Options --> Wireless and says NONE.  I'm on SPRINT and not sure if that matters, but for whatever reason the device shows as compatible, but I cannot seem to update.
Is there a way to simply download the OS file and install?  I know you have great steps, but they don't seem to work for me, in that I'm at the mercy of the "Find updates" and its not showing OS 5.0
Any pointers would be greatly appreciated, thanks :-)
...Ryan

worb68 wrote:
Ryan,
Use the link above - i had the same problem as you if you follow BES upgrade instructions.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
we need to do this globally - we are in London but have BES devices in NY, London, Paris, Amsterdam & India.
Whats the best way to upgrade these?
W.
I would send them the instruction I just sent. it worked reall well for me.
I would also suggest to stagger them to 30 or so per day as you will get a few calls and dont want them all on the same day unless you have the people to assist with it.
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