Re: Black ink cartridge is not working

I am having the same problem. New cartridge. I bought a three pack for $59.00. I am thinking about installing a new one and taking back the rest of the three pack if the first one is defective. Don't know what else to do.
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Hello Traceey,
Please perform the below mentioned steps, that should resolve the issue.
Check the ink level on the ink cartridges, it should be > 25% full.
Press the SETUP ( wrench tool icon button ), then
Press the TOOLS and then select CLEAN PRINTHEAD .
You might have to perform the above mentioned steps atleast for 2-3 times.
If issue still persists, call HP TECH SUPPORT for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Jabzi
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Black ink cartridge is not working

And no, it's not empty! ;-)
I have an HP 1210 All-In-One and while my color ink cartridge (which IS just about empty) will print, the black ink cartridge will not. After replacing the black ink cartridge, I printed 10-20 pages or so and then suddenly it stopped working. When I hit "print" the printer sounds like it's printing, but a blank page will come out. I've gone through the various troubleshooting guides, cleaning, aligning, etc. But nothing using black ink comes out.

It's a software problem! I changed cartridges, cleaned, aligned, etc. and nothing happened. Then unplugged printer from my desk top and plugged it into my lap top. Black printed just fine. I uninstalled all HP printer software from my desk top computer, and downloaded new. Installed new software, plugged printer back into desk top computer, and it works fine.

Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
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What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

My printer has suddenly stopped printing properly. The black ink is no longer printing. I have tried 2 new cartridges and cleaned the printheads. Th black does not come out in the print quality diagnostic nor in any documents that I need to print. The printer is 2 years old. Is there anything I can do to get it to work?

HI,
Please follow this document for the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&cc=us&dlc=en&lang=en&lc=en&product=506...
Hope this helps
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Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series

My printer suddenly stopped printing properly. The black ink is no longer printing. I changed the cartridge, thinking it might be defective. I have cleaned the printheads several time, reset the cartridges etc. and the ink still does not come out in the print quality diagnostic nor in documents that I need to print. The printer is 2 years old. Is there any other things I could do to get it to work, before I go and buy a new printer????
Any suggestions would be appreciated.

Hi L_C54,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Black ink cartridge will not work even though new. HP3520 Deskjet

I have changed to a new HP black catridge (364) and done different procedures for cleaning etc.
Still no black print.

As this is a 3520 I'd advise calling HP Phone Support, regardless if you're out of warranty, as you may require a replacement printer. Can you please let us know how you get on?
Thanks
Ciara
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

HP3070A Black Ink Cartridge does not print

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Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
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To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
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Although I am an HP employee, I am speaking for myself and not for HP

Black ink cartridge will not print even after installing a new cartridge

my black ink cartridge is brand new and will not produce any print. The other 3 color cartridges are also new and they print fine. The set up cartridge is out of ink. Is it needed once the printer has been set up?

Hello rhergnal,
Welcome to the HP Forums.
I see that you are having some issues with printing in black.
Just so you are aware, you do not need to keep the starter ink cartridge once it has been used. It will not be needed again.
Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Black ink cartridge does not print

C4385 will not print from Black ink cartridge - have tried 2 new cartridges ink level is full
Any ideas on a cause? and Fic?

Hi, which printer model do you have?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

I updated the Epson printer on my iMac OS X Yosemite 10.10.1 and my generic ink cartridge does not work.

On my iMac OS X Yosemite 10.10.1 I updated for my Epson Stylus NX420 and my generic ink cartridges no longer work. Can I delete the update?

Can I delete the update?
You might be able to revert back to the drivers you have before you upgraded if you have a backup of your hard drive made just prior to the update. But I'd try the Reset Printing System first.
If you do have a suitable backup go to the HD/LIbrary/Printers folder
and copy the EPSON folder to your Desktop.
Find the same folder on your boot drive and replace it with the one from the backup.
Also go to the backup's Users/Home/Library/Printers folder and copy the Epson app for your printer to the same folder on the boot drive.
I have an Epson R280 printer.
Finally reboot, repair disk permissions and try again.
The above is what I had to do when I upgraded to Yosemite.

Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

Now I see a gazillion people have had this issue, with no real solution than either throwing out the printer or waiting for some magical thing to happen. Or a secret message from Ciara B. C'mon, HP. This is ridiculous. Give me a better solution.

@photoellen
As it's out of warranty, one thing worth trying is soaking the printhead as described below...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Troubleshooting print quality issues on OJ 7000
https://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01758227
Can you let me know if this works?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Re: Black ink cartridge is not working

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