Re: BlackBerry Technical Solution Center Knowledgebase Articles: Blackberry Playbook

hi there !
Dont suppose you can help me with the resetting of my bb id pass word can you1
ta

I can!
Please read this article from the public knowledge base:
Article ID: KB26361 How to reset a BlackBerry ID password
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BlackBerry Playbook: "ID Agreement" Unable to continue. -Solution

Today, after the purchase of my BlackBerry Playbook, I couldn't wait to get started, as for everyone else that has purchased one since the release date. But, as for me and everyone else who purchased one, I'm sure you have ran into the issue, that the Playbook doesn't continue during the "ID Agreement" screen. Even though you are showing to be connected to your Wireless Network.
Even though it was a little disappointed that didn't work right away, I still wasn't going to give up. After looking around and connecting/disconnecting multiple times, I still couldn't get past that screen. So, to get straight to the solution or at least what worked for me right away.
Solution:
After multiple attempts of Connecting/Disconnecting, I noticed that the Playbook was at least finding the Wireless network, so I knew it couldn't be a hardware issue, but instead a Software issue. So, instead I manually added the Playbook to my Router via it's MAC Address.
* Make sure your Wireless Network is on and Broadcasting. (Unless hidden)
- On your PC/MAC Open your Web Browser.
Type in the address bar your IPv4 Default Gateway. (ex: 192.168.1.1)
Login using your Router Username/Password.
*Note: Default username/password is admin/admin. (See your router MFG for username/password)
Under "Wireless Settings" locate "Wireless Card Access List".
Click on "Add".
Go back to your Playbook, and scroll back to your "Connect to Wi-Fi" screen.
Click on the "Settings" button located on the Left hand corner.
On the drop menu select " Network Connection".
Go back to your Router Setup page.
Add the Device name. (ex: BB Playbook)
In the "Network Connection" screen in your Playbook type the MAC Address shown at the bottom, in your Router Setup page . (ex: E1:2E:B3:F4:F5:6D)
Click "Add". (*Wait for Router to restart)
After router has restarted. Go back to your " Connect To Wi-Fi" page in your Playbook and connect to your Wireless SSID (if hidden, connect Manually to the Network).
Test connection by selecting "Hotspot Setup" on the lower left hand corner next to the "Settings" button. A Blackberry Logo and "Successfully connected to Wireless Network message" will appear.
Continue to the "ID Agreement".
Done!
Again, these steps worked for me immediately after Manually adding the MAC Address to my Wireless Router. Hopefully it works the same for the rest.
Thank You!

Ahhh...thank you for the complete error message...always much more useful than bits and pieces. The methods in this KB may be of use to you:
Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Issues with Blackberry Playbook not being recognised by Windows Explorer

Hello, I'm new to the forums but am having the same problems as many others are, that being my Playbook not regonised by Windows Explorer. I have tried all of the solutions I have read like unistalling Desktop Manager, uninstalling then re-installing drives in Windows Device Manager. But one I recently stumbled across was uninstalling Blackberry Device Manager, how do I do this?
Also the main problem appears to be that my Playbook will not sync anything with my computer. In Desktop Manager I can back-up my Playbook, but not sync anything. After re-installing a drive I now get the message of: 'Your Blackberry device is not compatible with this feature' whereas before I got the message of: 'You haven't configured any sync methods' but yet all of the sync options were greyed out.
How do I get Windows Explorer to recognise my Playbook as a drive and how can I sync in Desktop Manager?
Thanks in advance!
Note: I'm using Windows 7 32-Bit

Hello Tobster_,
The following article should also help with detecting your BlackBerry® PlayBook™ tablet:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
We hope this helps.
Thank you.
-FB
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Looking to change my BlackBerry ID on the BlackBerry PlayBook

Hi sir
when need to download any applications from my world says error and need to sign in with my blackberry playbook ID but at 1st the time adjust my blackberry playbook send it to a technical centre and they adjust it and they use there email to to register my blackberry playbook ID and password and now can not get password so I am looking to change my blackberry ID on the blackberry playbook

See this KB article: KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
Changing the BlackBerry ID on the BlackBerry PlayBook or BlackBerry 10 smartphone:
In order to change the BlackBerry ID that is associated to the BlackBerry 10 smartphone or a BlackBerry PlayBook tablet, a security wipe will need to be performed.
Warning: Performing the security wipe will result in loss of stored data on the smartphone or tablet. Be sure to create a backup and also transfer files to a computer prior to performing the security wipe.
Note: In this scenario, the backup file will not be able to be restored to the device since it will be using a new BlackBerry ID. For more information, see KB31317.
Prior to performing a security wipe of the smartphone or tablet, transfer files to a computer so the files can then be transferred back to the smartphone or tablet after the security wipe is complete and the new BlackBerry ID is configured. See the following links for information:
KB26068 - How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone.
Manually synchronize music files to the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
Import your contacts and calendar appointments from Microsoft Outlook.
To perform the security wipe:
On the BlackBerry 10 smartphone, see KB33591.
On the BlackBerry PlayBook tablet, see KB27188.
Once the security wipe has been completed, a new BlackBerry ID can be configured on the smartphone or tablet during the initial setup.
VIA | JSanders
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/How-can-I-change-my-BP-ID-and-password/m-...
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Cannot connect Blackberry Playbook

I just bought a Jetpack 4620 this weekend and have connected laptops, BB phone, and Kindle to the MiFi device but cannot connect the Playbook. I have tried every wireless key type without success. I can see the increased activity on the Jetpack as it tries to connect but either times out, returns to the device listing page, or asks to reenter the password. I have tried saving the connection and deleting the saved connection. No dice. Any ideas?

Hello Zingam,
The following article will provide you with more information regarding the issue you are experiecing with detecting your BlackBerry® PlayBook™ tablet on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
We hope this helps.
Thank you.
-FB
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Error message on desk top, solution Center.

I keep getting an error message about the solution center. It cannot detect the correct path. I've had this printer for over one year. Can I delete the solution center without causing my printer to stop functioning ??

Hi and Welcome to the Community!
With only that limited information (e.g., no organizer app nor version, no version of the Desktop Software, etc.), all I can think to do is provide this:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Playbook Left Hand Side Rubber RIM

Dear Friends,
Today morning, when I removed my #Playbook from its cover - I was shocked to see that the front left hand side rubber rim was ripped... (Picture attached)
I am not sure how it happened, but now I want it to be fixed.
Can anyone suggest me official Blackberry Playbook Service center in #Mumbai, where I can get it fixed.

Hello dhullazaran and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with your BlackBerry® PlayBook™ tablet.
Hardware related repairs are addressed by your point of sale.
Contact them for further investigation into this.
Thanks!
-HMthePirate
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No Direct support for BlackBerry PlayBook tablet - why not I just bought it?

I've just bought a playbook. It says it comes with complimentary technical support for 90 days form the date of purchase. I have attempted to register the device using the S/N number as required and I get the following:
Unfortunately, your BlackBerry® PlayBook™ tablet does not qualify for Complimentary Support. You can, however, get assistance using incident based support from Research In Motion.
Why? grrrrrrrrrrrr

It should be. The complimentary support is just for help setting it up.
If you visit http://blackberry.com/support and follow the link for PlayBook you should get a phone number you can call, and RIM support will be able to help you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

File Sharing on Blackberry Playbook

Hello,
Today i have been trying to share a video from my Playbook to my laptop. The file sharing is turned on on both devices, Device Manage for Blackberry is installed. The device shows up, But when i click on the Video Folder it says; this file is empty. Has anyone ever experienced this problem, and if so, Do you know how ot fix it?
Thanks
Reindere

Hi Reindere,
Try this KB article. It will help you on how to transfer files within different environments.
KB26068 - How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone
.RoCkInG dUdE.
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Curve 9320 and Blackberry Playbook

I'm having issues pairing my device (9320) with my new Blackberry Playbook. The software on my phone is 7.1 Bundle 2039. I can pair both devices together through Blackberry Bridge but it shows that I've recieved new emails but doesnt let me open them.
I paired the Playbook with a friends phone (9360) which operates on a different system 7.1 Bundle 1133. And this works fine and we can access the emails and the device and playbook work fine.
Can I get the same software on my 9320 or any other suggestions please?
Thanks
Shane

Hi Shane900,
Make sure you are using the latest version of BlackBerry® Bridge™ available in BlackBerry App World™ then test it again.
Thanks.
-CptS
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Serious Problem Activating And updating the Blackberry Playbook for the 1st time, Error Code (3001)

Hello Folks,
My Name is Richmond and i live in São Paulo Brazil.
Has anybody got the solution on how to update and configure the settings of Blackberry Playbook?
And I will really like to know why BLACKBERRY Is so complicated??? No Technical assistance around and no support here in São Paulo Brazil....
Thanks

You should be able to update your OS using over the air method now.
If you encounter any errors it is advised to use your 90 day support contract and contact RIM: http://us.blackberry.com/legal/playbook/complimentary-support.jsp
You can also connect to your PC with the BlackBerry Desktop Software installed, and perform the required update in this manner.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BLACKBERRY PLAYBOOK CHARGER NOT FUNCTIONING

I need a Blackberry Playbook Charger , Please let me Know where can I find I am staying in Jeddah Saudi Arabia .
Or I Need a Technical Team Guy who can come and check my Playbook .I tried with Axiom but there was no use they just give me a toll free no 80008147911.
Thanks and regards
Ashraf

Hi and Welcome to the Community!
Is there any chance it got wet? The symptom you describe sounds quite similar to what can happen in that case. If so, then:
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Video Download on Blackberry Playbook

I'm looking for an application to help me download any video to my Playbook. Any solutions please ?

Hello yubee007 and welcome to the BlackBerry® Support Community Forums.
Thanks for your question on adding videos to your BlackBerry® PlayBook™ tablet.
Using Wi-Fi®, you can transfer files from your computer to your tablet. Check out KB26068 How to transfer files to and from the BlackBerry PlayBook tablet for more information on how to do this.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Change ringtones in Blackberry Playbook

Hi,
I wanted to change the Ringtone when a new email comes or when setting Alarms.But there is no option present in the blackberry playbook to change the ringtone.It only plays some default tones.
I want to changed the ringtone to MP3 of my choice.Is there any way to do it in Playbook? I am using the latest version 2.0.1.358 .This is a very basic thing and should have been present in the Playbook...

Hello bipasasahu and welcome to the BlackBerry® Support Community Forums.
Thanks for your question regarding the notification tones on the BlackBerry® PlayBook™ tablet.
Currently, changing the notification tone is unsupported. Only the one default tone is available for notification.
Hope this answers your question.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Where's the Blackberry PlayBook CD?

Still trying to find ways to transfer video files from my PlayBook to my IMac. I've downloaded the BlackBerry article: "How to transfer files to and from the Blackberry PlayBook tablet." WIFI sharing is an option, but at this point I'd still stumped by some of the instructions. The article also has a section entitled: "File Sharing with a Mac via USB connection". That one looks a bit more straightforward so I thought I'd try that. Problem here is that instruction #2 says "On the desktop or within Finder, double click "BlackBerry PlayBook CD"?
What CD? I've checked my box and sure enough no CD came with my Playbook. If you read "Kit Contains" on the box it's clearly not listed. So baffled. Might there be a way to download this CD?
John
p.s. I'm going this route to download video to my Mac because of problems I'm having using the BlackBerry Desktop Software. It keeps sending the video to IPhoto.
Solved!
Go to Solution.

Thanks for that jarviser. I was wondering, but I don't have a Mac so I can't confirm the little things like that. Will see if I can pass that info on so that it gets fixed.
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Re: BlackBerry Technical Solution Center Knowledgebase Articles: Blackberry Playbook

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