Re: blast plus hbo and showtime free but being charged for showtime please help
I am also having the same issue. On my bill it is showing 21.95 for showtime, even though its supposed to be free and only a discount of 16.95. Seems kind of pricey for something that was offered "free".
Hi Wandering1324, I will private message you to further assist with this issue.
Thank you
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Blast plus hbo and showtime free but being charged for showtime please help
i just signed up et for internet plus it clearly say includes hbo and showtime included yet i am being charged 5 dollars a month for showtime yet support tells me its not included and its 5 a monthupromotion what gives included is a picture of the add i clicked and signed up for online tell me if im wrong or if comcast is tryna milk as much as they can out of me
xxstaciaxx wrote:
i just signed up et for internet plus it clearly say includes hbo and showtime included yet i am being charged 5 dollars a month for showtime yet support tells me its not included and its 5 a monthupromotion what gives included is a picture of the add i clicked and signed up for online tell me if im wrong or if comcast is tryna milk as much as they can out of me
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can make this right.
Thanks for your patience. -
Wifi and Data running simultaneously. Data was being charged to my account even though I was on WIFI. No one can fix the issue. I have wasted 8 hours of my life and went and returned my phone and got a new one yet after the last update I now have WIFI and Data showing that they are running simultaneously. I have looked at numerous message boards and turned off Caller ID don't have Volte on my phone but do get an error with Visual Voice Mail. I don't want any of these services, you are not helping your customers Verizon or Samsung with forcing us to update. I tried not to update my NEW phone that I had to get from Costco because of this exact same stupid issue happen on my last one. But every time I said NO to update the next time I did anything on the phone the UPDATE would pop up again. I would say NO it would come back. I was doing a text and it came up and I hit update not wanting to and then my phone began updating on a low battery. I had to rush to put on charge and then my WIFI and Data came back on together with arrows on all going up and down. I HATE the lack of support I get from SAMSUNG and VERIZON... Verizon washes their hands and say these are not Updates even though these are the features we have on all our phones like Visual Voice Mail and Volte...
I did look at the Settings/Cellular to check the applications. This is one of the steps I did with the person from Verizon who was an "iPhone Specialist". And he didn't see anything unusual. And I can honestly tell you they have very minimal number of apps on their phones.
When I went to the Apple Store the first time with this problem, they had me update the phones iOS systems to see if this would correct the problem. They were each running older versions but different versions. One son had one update to do and the other had a couple of updates needed. So, the problem started before they were updated and they weren't even on the same update. And nothing changed after we did the updates.
I didn't reboot the router and modem, because I'm not having any other issues with my phone, my husband's phone, our iPad, xbox, PS3, or laptops. Would the wifi only affect their phones? -
On Option 3 but being charged for calls that shoul...
Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
Quite a lengthy online help chat session with a BT customer service lady managed to clear the problem where I was credited for those calls.
It was also agreed that I could have extra time to pay my bill and that I would receive that agreement in writing (extra time as I have recently suffered a heart attack), unfortunately I have not received this confirmation.
Since then I have now noticed that once again the "recent call charges" is adding up my inclusive calls so I know this is again going to happen on my next quarterly bill, can anyone please look into this and fix it before it gets that far as I really don't think I can take the stress of it all again, I have also noticed that I have been charged for the same call to a mobile twice (exact number, time and duration).
Any help appreciated, thanks.Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
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I called in to do a temp upgrade on my data and was told by the rep that my account was eligible for a free upgrade. I said okay, but it never happened and now I am being charged for an overage. When I check my plan specifics I see that my data is set to the old amount, I will not pay what I don't owe. Now I am having trouble contacting anyone to help resolve this issue.
Dusty4691,
This is a stumper! As MrHelper stated, we do not have a 750MB plan so I'm curious as to what that offer was. How much data did you end up using for the month and how much were you charged in overages?
SarahO_VZW
Follow us on Twitter @VZWSupport -
I just checked my bill online after upgrading my phone to a iPhone 6 and now I am being charged for something called Total Mobile Protection. Is this some kind of phone insurance or something?
I was never charged this before so was kind of upset to see it added on without my permission/knowledge (I specified to the Verizon Wireless agent in the store I went to that I only wanted the contract for the $60 2GB and Unlimited talk/text plan that I currently had. They said that would work).
How can I get this extra $10 a month off my bill?When you upgrade online you do have the option to deny this though the deny option is way down the page. make s it look like you have to choose an insurance option. Also I've done 2 recent upgrades in a retail store twice and both times they added the protection without asking. Luckily I always check my account so I easily removed this feature on the first day. Let's just say I won't be upgrading at this store ever again. No wonder people get mad when they upgrade multiple lines and their bill is $30, $40, $50 higher than what they a were told because of this unasked for feature.
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I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it
Contact the iTunes support team: http://www.apple.com/emea/support/itunes/contact.html
All sales are final, but sometimes they make an exception. -
My iPhone apps wouldn't open they just blink for a second and the home screen comes back again...i tried installing a free app from the AppStore but it didn't work and also tried resetting the iPhone but ddnt work as well please help what do i do??
Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck! -
i bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it
Can you provide a link to the offer? Was it for the iTunes Store, the Mac App Store, or an Apple Store (retail)?
You were charged for what? You made purchases in advance of having a voucher? -
Hi ,Earlier i was able to download free games on my ipad2,but now everytime i am trying it is asking for billing information?
even after selecting "none" option i am not able to download free games on my ipad ?
please help me if u have solution for thiskhalid08 wrote:
Hi ,Earlier i was able to download free games on my ipad2,but now everytime i am trying it is asking for billing information?
Earlier when - today? Some time in the past? When did this start? -
Internet works, but I have an exclamation mark instead of AirPort connection and cannot connect to my WiFi.. PLEASE HELP!
When you see an exclamation point in the Wi-Fi menu, from the menu bar, select
▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts. You may get a warning that Wi-Fi is not available, that you're too far from the base station, or that you're using the wrong password.
Assuming that you've ruled out those possibilities, restart the computer and try again. If there's no change, click the lock icon in the lower left corner of the preference pane and authenticate, if necessary. From the Location menu at the top of the window, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Applyand test.
If there's still no connection, and if you have control of the router, compare its settings to Apple's recommendations. Some third-party routers may be incompatible in 802.11b/g/n radio mode. Try setting the mode to 802.11n only. -
Hey, I wanna download Lion for free, so i need UP-TO-DATE , but it do not works , please help
Hey, I wanna download Lion for free, so i need UP-TO-DATE , but it do not works , please help
I think you misunderstood the guy. The up-to-date program isn't working for a lot of people. I'm eligible for the free upgrade but it fails to recognise my serial. From what I've read, this is affecting a lot of people who purchased their computers online. Apple seems to be fixing the issue though, so my advice would be to keep trying. Alternatively, click on the manual verificaton link so they can check your order for you and send the redemption code after they do.
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HT3702 I am being charge for itunes but all apps are free?
I am being charge for itunes but all apps are free? It is possible to get money back?
If you are referring to the temporary store holding charge as described on the page that you posting, which is 'charged' each time that you change the card details on your account, then it should disappear off the card within a few days or so - though it varies by bank, and with it now being the weekend it might an extra day or two. If they haven't disappeared within a week of them being made then you could contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Also some apps may be free to download but they then allow you to make in-app purchases to unlock extra features within them - you can turn off in-app purchases via Settings > General > Restrictions on your phone. -
My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/. -
I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?
I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?
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