Re: Bluetooth missing | HP ENVY 15-j026tx | Windows 8.1

Question

Poof! No Bluetooth! Here yesterday, gone today!
I'm having the same problem with an Envy 17 T J 100 laptop ...
Bluetooth hardware just disappeared after (I think?) a certain Windows update. Have gone on-line with support chat, they instructed to un-install then re-install networking and bluetooth drivers, tried them ALL and didn't get any benefit. The BIOS does not recognize that the Bluetooth radio-transmitter EXISTS in this computer. It's as though a gnome came over to my house in the middle of the night, unscrewed the bottom of the thing, crawled around on the inside, removed the bluetooth-transmitting hardware, and replaced it with a wad of styrofoam.
I KNOW there's Bluetooth inside the thing -- the specs say so; the order sheet confirms that I paid for it; I have used it before. I don't know when it went out, but when I tried to use it yesterday, it wasn't there. My local area had a problem with internet because of a rainstorm, so I thought I would tether my cell-phone and its data (via cellular tower) to my laptop for a bit, see how that goes, but when I got the phone and the laptop near each other I noticed, WHAT?!! NO BLUETOOTH ANY MORE? BUT WHY?
And I'm pretty sure it is a Windows update, and HP incompatibilities, that are the culprit. Nothing yet from the HP programmers or from Windows. It has something to do with power-management, maybe. But because I can't get ANY of the software to ADMIT that the hardware EXISTS, there's no way to force-on the power to the hardware.
BLUETOOTH IS GONE. FIX PLEASE. thanks.
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