Re: Bought a Chromecast did not receive $20 Google Play credit

Hi, I purchased a Chromecast yesterday, 1/30/15, in store and did not receive the $20 Play credit on the receipt or on my offers page after activating the Chromecast.
I made sure to purchase it before the promotional period ended to get the play credit... Any help would be appreciated!
Thanks,
Eli

Hi there Eli,
I'm sure you were excited to receive a $20 Google Play credit with your Chromecast purchase! It's discouraging to find you may not have received a Google Play credit. Using the email address you registered with the forum, I was able to locate your purchase. As it is my understanding that these codes would have expired on 1/31/15, I am looking into what other options we may have for you, and will reach out to you as soon as I have more information.
Please let me know if you should have any questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Bought a Chromecast did not receive $20 Google Play credit

Bought the ChromeCast w/ the driving incentive for the Google Play $20 credit. I connected the ChromeCast, per instructions to recieve the credit. Have not seen the credit yet. Purchased & set up a couple of weeks ago. Any suggestions for recourse? Thanks much, M.C.
Solved!
Go to Solution.

Hello michaelcip-
Congratulations on the purchase of your Chromecast! Google certainly has a hit on their hands and offering a bonus $20 Google Play credit with it definitely helps sell it as well! I’m sorry to hear about the difficulties that you are having with the credit.
During the time frame you purchased your Chromecast, we were aware that the Google Play credit promotion was not always being added correctly to customer orders. In looking over your order, this seems to be the case with you as well. I have some additional information for you regarding your credit, so I’m going to send you a private message with those details. You can check your private messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Hello Stainifty,
I apologize for any confusion this may have caused. Best Buy's participation in this promotion ended on 1/3/15, and it is regrettable to see that this may not be reflected correctly. Please know that we have reached out to the appropriate teams to have this addressed.
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Hi powerhousechops & eXTechno,
Welcome to the My Best Buy Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so it's odd that neither of you would have received yours by now.
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Re: Bought a Chromecast did not receive $20 Google Play credit

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