Re: BPS real time reporting scenarios

Hi Experts,
Could you guys please help me regarding the financial planning reporting scenarios in BPS. If you could please give me some examples it would be more appreciated.
Many Thanks
Shrinu

No it's certainly possible. I would try that first, see if it's working at all.
Sometimes, running this page from an end user PC, can fail if your JRE is not the right version. One way to find out if that is the case: uninstall your java, reboot, then launch the RTR page and it will automatically isntall the correct version for you.
Try these, and report back.

Similar Messages

UCCX 10.5 Real Time Report shows "Not Connected"

Hi,
UCCX 10.5 HA over LAN.
As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes.
Any Ideas?
Regards.

Hi Mohamed,
Are you accessing this via the IE or FF? If so which version?
The Real time reporting on UCCX connects to the RMI port 6999 to pull the information on the Engine. If there are no port blockages or if there are no issues with the browsers, then it is a problem with the configuration files in root holding this information which needs in depth analysis.
A restart of the Engine also should help. I know that everything is IN SERVICE, but I have noticed a lot of issues on UCCX 10.5 when there are stuck calls on the system, it impacts RTR with the midnight stats reset.
The reset of the Engine is bound to clear all the stuck calls in the system and this may be a side effect of the stuck calls on the system especially if the RTR was working before you noticed the problems.
Regards,
Arundeep

Webview not showing real time reports

Hi,
I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer port status report, I had to enable a setting through the registry, according to the following document:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801dc6cf.shtml
I changed that and then the Real Time report for the dialer port status works. Nothing else from the Real Time reports returns any data.
Thank you,
Agelos

We are using only the Outbound option, so it's only for the outbound. It doesn't give me any Real Time report except the dialer port status. It doesn't return any error, but the report is empty.

UCCX 7 (SR4) - real time reporting based on option choosed

hello,
i would like to extract real time information on wich option the client choosed on my uccx7 script. I know where to get in the database some info from the queues (Summary Tables), and i would like to make some custom real time reporting based on wich option was choosed to know how many callers choosed the voicemail option (so the call won't show up as abandoned).
Is there any way to get real time info from a custom variable in real time? in wich table?
thank,
met.

IVR selections are not recorded within the CCX databases. You would need to save this to an external database and report from there. Your only method of capturing this within db_cra would be to store a value into an enterprise data variable which can be seen on historical reports.
Also, the only tables that are "real time" are those identified as such: RtCSQsSummary and RtICDStatistics for use by wallboard applications.

UCCX 9.0 real-time reporting

Hi,
I need information about UCCX 9.0 real-time reporting. What are the real time reports available on UCCX 9.0.
How to run this real time reports.
Regards,
Dinesh Joshi

Hi Dinesh
It's similar stuff to what you get in the Historical Reports - e.g. number of contacts, abandons, available agents, state of agents etc etc but counted up for that day and shown in real time. They're very basic looking tabular data type report generally, Supervisor can do some basic charts but nothing exciting and they aren't designed to be exporable.
Is there something specific you are looking for?

Not able to run Real Time Report(Live report)

Hi all,
I am working on a report which need to be run on real time, i am facing difficulty while running it at my end(India),
getting error as View Display Error whereas my counterpart in United States running at her end getting the result easly,
server is located at United States,we share the same internet speed,I tried different means by putting appropriate filter
in order to reduce the data size but still couldnt see any result. Can anyone please suggest me what is the issue
and what need to be done in order to get the results for real time report faster at my end.
Thanks for help.

A couple of suggestions.
First, make sure you are reproducing the report conditions as well as the user access settings. Different user access can make a big difference in report performance.
Second, enter an SR with Oracle support. They may be able to help troubleshoot connection issues.
When we see dramatically different response times in different locations, this usuallly means a network issue. It may not be in your corporate network, but somewhere between you and the data center.

CUIC Agent Real-time reporting reason code

Hi,
In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.
How we can display reason code as name which we have configured in icm like tea, coffee , meeting.
CUIC version we are using 8.5.
Regards,
Dinesh Joshi

The way I got round this was creating thresholds - eg 1 = Lunch 2 = meeting etc.
this does work, however you can't then Threshold the time on those particular texts, but at least you can see what 'state' they are in.
let me know if it works..
Thanks Sarah

Need guidlines to understand real-time Business Scenarios

Hi Gurus,
I have just entered the BW world. I wish to understand and work on the Real-Time Business Scenarios. I have presently worked on the SAP Best Practices Scenarios. Can you please help me through any detailed scenario for example when working with SD, MM and FI.
Begining from which are the cubes that I use when I am working on SD, MM and FI?
Thanks
NEWBW

Hi Ramesh,
Follow SAP AG material & read material from help.sap.com
This will help.
Thanks,
Sush

How to make real-time report per subscriber ( SCE2020)

From the link below Cisco SCA BB SNMP Real Time Monitoring User Guide, 3.1
http://www.cisco.com/en/US/products/ps6135/products_user_guide_chapter09186a008084ddc8.html
it only make report on the global bandwitdh does anyone have i 3rd party software or good document on how to do snmp real-time report per subscriber?
Thanks in Advance.

SCE platform supports a limited set of variables that may be configured via SNMP (read-write variables). Setting a variable via SNMP (as via the CLI) takes effect immediately and affects only the running-configuration. To make this configuration stored for next reboots (startup-configuration) the user must specify it explicitly via CLI or via SNMP using the Cisco enterprise MIB objects.
For the further details for the SCE follow the below url which will help you:
http://www.cisco.com/en/US/products/ps6134/prod_configuration_guide09186a008078b43a.html

SEM-BPS Real times issues

Hi Gurus,
I'm new to SEM-BPS Real times issues also some interview questions on SEM BPS. How we want to answer please forward to my email id: [email protected]
thank regards
Suresh

Have you tried posting to th eBusiness Planning forum which is focused on SEM/BPS? It's under the Business Intelligence category.

Real-time reporting issue

In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.
Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?
Running UCCX Admin v7.0(1)

No it's certainly possible. I would try that first, see if it's working at all.
Sometimes, running this page from an end user PC, can fail if your JRE is not the right version. One way to find out if that is the case: uninstall your java, reboot, then launch the RTR page and it will automatically isntall the correct version for you.
Try these, and report back.

Real Time report statistics report - UCCX IPPA

Hello All,
Real Time report statistics on IPPA agent phones refershing after 3 - 4 mits, Please hlep to resolve this issue.
Thanks,
Murali.P

I'm not sure I understand you, on the CTI topic. CTI is a fundemental protocol when it comes to CUCM/UCCX, which is the future of telphony. No old school PBX's here, just packets.
I was just looking at the UCCX 9.0(2) REST API and it looks like there are some stats to be farmed there, however, it's so new, I cannot really speaek to it from experience.
Check it out:
http://developer.cisco.com/documents/11218258/11219470/Cisco-uccx-developer-guide-902.pdf?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fuccxapi%2Fhome%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_b8N60ctZVvHc%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-5%26p_p_col_pos%3D1%26p_p_col_count%3D2
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

Real Time Report Placed in iFrame and then Within a Web Applet

Real-Time Reports built and executed BI tool retrieve real-time updates. However, when report URL is placed within an IFRAME and that is then placed in a Web Applet and the Web Applet is placed within a Page Layout Section, the real-time report no longer retrieves real-time updates.
Do you have any ideas as to why?

Hi Don,
Thanks for the reply. I had downloaded a set of samples from SAP and I have looked through a few of the set you supplied. I am worried that I'm going to have some trouble because the samples have the reports loaded as part of the solution but I was looking to create a more generic viewer. I don't want to have to reprogram for each and every report that is created. That is why I was trying to use the generic parameter dialog. After the Report Load Failed dialog comes up, it does bring up the parm dialog and hits SQL Server just fine. Yes...the reports are passing Parms to Stored Procs in SQL Server. The report has default parameter values.
What I am trying to do is search thru the application folder and gather the names of the reports located there and fill the combo box with the names of the reports. Then the user should just be able to select a report and run it. I can't save the data in the reports because they must be ran per the requester's date range and other desired parameters.
Does this seem valid or am I going to have to program for EVERY single report and reprogram/recompile for every report added? Not particularly what I want to hear. I would have used the standard Crystal Report Viewer and had the users use that but it doesn't seem to allow you refresh the data from the viewer.
Thanks for your help,
Chris

What is the sql query for the real time reports Resource Stats?

Does anyone know what the query is that the real time report tool uses for the Resource Stats page? Trying to develop a custom report that displays similar information that is updated regularly.

Hi,
009 wrote:
Hi Frank,
Just wanted your opinion on the above given SQLI'm not sure I understand it.
I added some more formatting to help me read it:
SELECT      A
,     CASE WHEN LAG(A,1) OVER (ORDER BY A) IS NULL
          OR A=LAG(A,1) OVER (ORDER BY A)
          THEN LAG(B,1) OVER (ORDER BY A)
     END B_LAG
,     B
FROM     (
     SELECT A, B
     FROM
          SELECT '1'A,'Apple' B FROM DUAL UNION ALL
          SELECT '1'A,'cat'B FROM DUAL UNION ALL
          SELECT '2'A,'bat'B FROM DUAL UNION ALL
          SELECT '3'A,'rat'B FROM DUAL UNION ALL
          SELECT '2'A,'yellow'B FROM DUAL UNION ALL
          SELECT '1'A,'pin'B FROM DUAL
     CONNECT BY PRIOR A=B
     ORDER BY A
);What is the purpose of the CONNECT BY in what you have so far?
Is the idea that you will add another CONNECT BY query, using
CONNECT BY b_lag = PRIOR b?
Do you think that will be better than using ROW_NUMBER?
Will it work if (a, b) is not unique?

Real time Implementation scenarios

Hi Gurus,
Can any body send me some real time scenarios on modeling i.e which DataSource used, any enhancements, which cube used ,is that BC on custom cube
Plz
Regards & thanks in advance,
Shiv

This is a Crystal Reports forum. Please close the existing thread an post your question here:
SAP ERP Human Capital Management (SAP ERP HCM)
I would recommend to explain in more detail the business need behind your quesiton in the new posting.
Regards,
Stratos

Re: BPS real time reporting scenarios

Similar Messages

Maybe you are looking for