Re: Broadband speed 0.1 -0.2mb/s

I don't mean to jump on your thread, but I feel your pain. Our average dl speed is 0.12mbps, it NEVER GOES ABOVE THAT.
We had an engineer out and he spent a few hours trying to fix it. His equipement measured 2mbps at our test socket, but the moment he connected his or our router to it the speed dropped to around 0.1mbps.
He then left and put a note on the system to say that it was due to a long line (4.6k if I remember), however with his equipment at our test socket he got 2mbps consistently???
If I could have help some help it would also be appreciated

thanks for that, I am not using the BT hub 3 provided. Both routers achieve the same speed, but my tp-link has a far better range.
I ran a test with the BT wholesale test and the results are below. I couldn't do further diagnostics as it couldn't complete the tests.
Here are some of my router details, if you need more please let me know.
Downstream
Upstream
SNR Margin
6.0
9.0
db
Line Attenuation
63.5
31.5
db
Data Rate
1024
448
kbps
Max Rate
1056
692
kbps
CRC
0
0
I have the router connected to the test socket. There are other sockets in the house but they are not in use.
The quite line test indeed did return no sounds at all.
As described before we did have the engineer out and on his special device he showed me a 2mbps download speed. He then got his router out and BANG, it went down to 0.12mbps. He couldn't resolve it so he put it down to the distance from the exchange, which seems nonsense considering we were getting 2mbps on his device at the test socket.
Thanks in advance.

Similar Messages

Broadband speed 0.1 -0.2mb/s

I moved from the city to a rural loaction in Devon and had no choice but to use BT, a decision I bitterly regret. I had 8 years with Talktalk previously and their customer serviice was excellent. When I was first connected to BT I received a speed of about 2.5mbs, but that fell to about 1 mbs late last year - the minimum BT promised me, and they wouldnt do anything to increase it to its previous state even tho it has been reg slower, of late it has been on average 0.15 !!!. I cant even watch a U tube video. I have been on the phone to India over the last 3 weeks and got absolutely no where, they sent an engineer to fix a fault on the phone line, have rest my profile and done what ever it is they do from their guide book. I have no improvement - my speed tonight is 0.2. Quite franly I think BT are in breach of my contract with them and misdescribing their servivce as broiadband! A mobile connection would be quicker. Satelite is certainly something I'm considering.
Some facts - I had a warning that I was approaching my limit last month, but didn't exceed it and am now in a new month. I cannot pick up emails over 2.5mb from my BT mail account using outlook, it gets to 2.49 in the send/receive details then fails, I asked if this was connected but it clearly isnt in their book of answers.
My router is in the test socket and connecting by wire makes no difference - HELP !!! What can I do?
I'm no expert on broadband and my hub says this:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:12:57
Downstream:
1.219 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 15.0 dB
Line attenuation (Down/Up):
60.1 dB / 31.5 dB
Output power (Down/Up):
16.8 dBm / 12.5 dBm
FEC Events (Down/Up):
639 / 1
CRC Events (Down/Up):
1 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 1

Ok managed to get it to work, my profile says 0.25 I was told it was reset?
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.21 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.21 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :1.25 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.25 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.

Broadband speed pegged to 2Mb/s

Since transferring to BT broadband last week from Be my internet speed has dropped from 8-10Mb/s to 1.94Mb/s.
Several attempts with the chat line and telephone support have failed to achieve any improvement.
The BT speed check shows exchange to router speed of 8.13Mb/s wifi speed 1.94 Mb/s IP Profile of line 2Mb/s
Why am I being limited when I was promised no fall off in service?

Hi Yorky,
This is a BT Retail Customer to Customer help forum. The only BT presence are the BT Care Team (Forum Mods).
Sorry to hear you're having problems with you BT Retail Services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
1) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. Should be silent but slight hum normal on cordless phone.
3) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
To me it sound like your on ADSLMax (upto 8mbps) service though your ip profile could be stuck at 2mbps but you need to supply all the above information to proceed.
Hope thy helps,
cheers.
I'm no expert, so please correct me if I'm wrong

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Ofcom wants to ban misleading broadband speed ads

Ofcom is seeking to stop internet service providers from advertising unrealistic broadband speeds.
Currently most ISPs advertise services as 'up to' a certain speed - for instance, 20Mbps (megabits per second).
But Ofcom's latest research finds that very few consumers actually get these headline speeds.
Ofcom's latest research into broadband speeds found that just 14% of customers on 'up to' 20Mbps services received speeds of over 12Mbps, while 58% averaged speeds of 6Mbps or less.
Cable and fibre services fared better, with 92% of V***** M**** customers on an 'up to' 50Mbps service averaging 45.6Mbps.
BT's Fibre-to-the-Cabinet technology, which is currently available to 15% of UK homes, has an average of 31.8Mbps on the 40Mbps service.
BT is not impressed with Ofcom's idea.
"We have real concerns with their approach. Broadband speeds vary from line to line and so it is meaningless to use one speed for advertising. That is why we use the term 'up to'," said John Petter, managing director of BT Retail.
He said he thought such a policy "would encourage digital exclusion rather than tackle it".
"Enforcing typical speed ranges is also dangerous as it could encourage more ISPs to cherry pick customers who will increase their average, leaving customers in rural and suburban areas under-served," he said.
http://www.bbc.co.uk/news/technology-12611315
-+-No longer a forum member-+-

I feel 'Up to' is acceptable, 'Maximum product speed' (with the usual caveats about line length, quality, etc) would be better when advertised alongside a minimum product speed guarantee, say 2Mb/s.
Far more pernicious are 'Unlimited' claims (which Ofcom/ASA are also investigating) - any service which is advertised as 'Unlimited' and has ARTIFICIAL constraints placed upon it is not unlimited!
Blaming users for actually using the product they have purchased and restricting 'heavy' users is disingenuous! IF a package is described as unlimited then the available bandwidth should be shared equally between those users contending it rather than the more common 'you've exceeded your permitted bandwidth of this unlimited product... we're restricting you to speed X during peak times.'
Such restrictions are not for the benefit of the other customers... if memory serves, residential bandwidth is contended 50:1 (or thereabouts)... if the ISP has insufficient bandwidth to accomodate a serviceable connection to each of those users simultaneously that is the ISP's problem but which would they prefer to, potentially, lose? A few 'heavy' users or fifty customers for having the audacity to expect some minimum level of service?

Rubbish Broadband speed

Hello, my broadband speed has recently (10 days or so) dropped considerably. I have looked on this forum and looked at many of the suggestions. I have done a BT speedtest- results below
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1536 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
My max speed is supposed to be 2mb. I am convinced my IP profile is stuck. Any how, I called customer service last night to explain hoping that I could get things quickly resolved, but it seems I am going to have to go through the usual helpdesk motions. I was told to switch off my home hub over night and switch on this morning. Have done that and GOSH low and behold no difference. Is there anyone that can offer a quickly solution or am I going to have to do the usual 15 or more calls to a helpdesk to get this resolved. Thanks in advance for any help. Please!!!! I was with Tiscalli for years and always maintained a steady 2mb, I really hope I haven't made a mistake moving isp's.
p.s. I have done a quiet test - no problems. The person at customer service said my line was ok but very slow at which point she suggested the above process of turning off hub overnight.

Ok. The engineer has been and fitted a new cable from the man hole cover in the street to our house. He has fitted a new box in the house and reconnected everything. This unfortunately didn't solve the problem. I was still getting very low speeds (the BT Speedtester was still showing very low throughput). Another engineer has been out since and has replace the separate filter with one that actually fits to the new box on the wall. Excellent, this seemed to work. The BT Speedtest showed a throughput of 2000kbs and our test speed was 1870 kbs. As we can only get 2mb max this I thought was very satisfactory. However, that speed was to be short lived, and now the speed is so inconsistent ranging from 750kbs to 1000kbs. Why is this so??? The engineer did say that it could be due to the 'supply and demand' aspect of broadband in my area, which meant nothing to me. All I want is a consistent 2mb (or at least more than 1/2 a mb) speed. I don't feel I can stomach another call to customer services only to be told 'switch your router off overnight and try again in the morning'. Please- anyone??
Thanks Very Grizzly, Grizzly

Very Erratic Broadband Speeds

Hi everyone,
About a month ago, my broadband speeds went down to around 1.5mb from around 6.5mb. I rang Bt and they said that my profile was incorrect so they reset it again.
The speed went back to normal for about a day, and ever since then, the speed has been very erratic, averaging about 2mb, but with the speeds sometimes going back to 6.5mb and sometimes going down to 0.8mb.
This is very strange as 6 weeks ago we consistently received a speed of 6.5mb at all times.
I have tried resetting the hub, changing filters etc and nothing is working, BT say there is no fault at there end, but the fact that the speed does sometimes go back to normal, proves that there must be an issue.
I ran a wired bt wholesale speed test & diagnostic a couple of hours ago so that should be logged with BT.
Does anyone have any ideas?
Many Thanks, Adam

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: Broadband Speed Problem? Please Read This & Post Requested Details

my broadband speed is so slow, we eventually got connected after 3 months and tens of phone calls and ever since the broadband is unusable!! phone the help line today and he tels me we have 2.7mbs and failed to understand that I don't!! we are only getting 0.2mbs download. please help me! i'm regretting switching from BT and will have no option but to switch back as customer service is terrible at EE. ADSL STATUSThis page shows information about your ADSL connection if applicable.Status
Configured Current Line Status --- SHOWTIME Link Type --- Interleaved Path Operation Mode Automatic G992.3(ADSL2) Data Rate Information
Stream Type Actual Data Rate Upstream 1005 (Kbps.) Downstream 283 (Kbps.) Defect/Failure Indication
Operation Data Upstream Downstream Noise Margin 6.4 dB 10.9 dB Line Attenuation 32.6 dB 52.5 dB Indicator Name Near End Indicator Far End Indicator Output Power 12.8 dBm 0.0 dBm Fast Path FEC Correction NA NA Interleaved Path FEC Correction 359 11 Fast Path CRC Error NA NA Interleaved Path CRC Error 0 0 Loss of Signal Defect 6 0 Fast Path HEC Error STR NA NA Interleaved Path HEC Error 0 0 Error Seconds 97 28 Statistics
Received Cells 8557 Transmitted Cells 4603

:
You should be syncing at about 4 Meg. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

Broadband speed collapsed

I've had recurrent problems with BT Broadband speed falling this year. Had been able to get 5-6Mb, but it reduced earlier in the year to less than 2Mb. BT initially refused to admit there was a problem, but eventually did something to the line and I was getting 6-7Mb.
But after a month of that, the speed has now collapsed to 0.4Mb. Nothing's changed with my setup and I get just the same speed from the test socket.
I've had no response at all from emailing BT. Any ideas how to get someone at BT to look at this seriously?

More than 48 hours after emailing BT, someone called on my mobile. I wasn't at home, so she fixed a suitable time to call back - and, of course, she never did.
How does one actually make contact with these people?

Slow slow slow broadband speed...

Can anyone help me with my broadband speed?
I have BT Broadband Option 3. For 4 years I have been getting a decent line speed of 2Mb. Over the last few weeks though this has dramatically and frustratingly dropped right down. I've completed a BT speedchecker and placed the results below. For some reason it was telling me that my configured download throughput speed for this service was 750 k(I'm not sure what this means). I've also attached the broadband status details from my router.
Any help would be appreciated.
Cheers!
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
237 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 237 Kbps
For your connection, the acceptable range of speedsis 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :15405 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.75:27.81:61.44 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
355 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 355 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instanc
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Interleave
Line Up Time
00:01:41:42
Line Coding
Trellis On
Line Up Count
1
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
462 Kbps
444 Kbps
Noise Margin
32.2 dB
19.6 dB
Line Attenuation
29.5 dB
14.9 dB
Output Power
16.6 dBm
12.7 dBm
MSGC (number in overhead channel data)
61
24
B (number of bytes in Mux Frame)
14
18
M (number of Mux Frames in FEC Frame)
1
2
T (Mux Frames over sync bytes)
1
2
R (number of check bytes in FEC Frame)
16
10
S (ratio of FEC over PMD Frame length)
0.9688
2.6667
L (number of bits in PMD Frame)
256
144
D (interleaver depth)
32
8
Super Frames
376096
376094
Super Frame Errors
0
17935
RS Words
25198466
12787196
RS Correctable Errors
8
32046
RS Uncorrectable Errors
0
0
HEC Errors
0
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0

I;m a little puzzled by your remark about getting a 2mb connection, even on adslMax ....
Because at that loop loss (line length) you should have done a lot better than that ... even on Max.
Now you are on an adsl2+ connection, which is being profile banded, which means capped in real terms,
and the connection is showing a profound level of interleave, which only really ratifies what I think is happening.
And that is ... you've always had a poor connection, even on adsl Max, but you were maybe not aware ...
And now you technically have a very poor adsl2+ connection, that requires some attention.
I'll point you to an old post of mine ... for some things to try.
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If a lot of the noise issues are sorted ... there is the possibility of a blistering internet connection on that line.

Broadband speed very slow (again)

My broadband speed has been very slow for the past week or so, very hard to stream videos, download etc. Broadband download speed is normally around 7-8mbps mark and has been around 1-2 or lower this past week.
Speed test..
ADSL stats (I think a housemate must have reset the router 2 days ago)..
There are no problems reported at my local exchange.
I already had this same problem in January. It was fixed for a while but now it is really slow again.. https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Speed-way-way-down-on-normal/td-p/1149716

this is not the same as last time.. last time your speed was down at about 2mb wheras this time you have 11mb connection.
can you run btspeedtester again with wired connection and when first test completes then run diagnostic test and post results
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Broadband speed constantly slow

Hi guys I'm posting a similar problem that I posted a few weeks ago I have been having problems with broadband speed for the past week. My broadband speed has gone from on average around 6mbps to on average 1.4mbs. Since last week my download speed has constantly stayed around this speed and I'm starting to get a little frustrated. I have contacted bt via live help and they stated I have a ? Fault on my line however the department I was transferred too told me the issue was at my end. I have done the usually tests using the test socket and wired connection however the problem remains.
It's almost as if my speed is capped at 1.4 because it doesn't change. This happened last month but seems to resolve itself.
Please help !!

you have the max connection speed for adslmax 7938 but your conenction time is only 15hrs - is that due to router dropping connection or manual resets or maybe both?
you need to stay connected 24/7 with no resets and profile should correct itself automatically in 3+ days. if no change in 3 days then repost stats and btspeedtester diagnostic test - follows first test - and mods will help
can you run btspeedtester and when first test completes then run diagnostic test and post results should confirm profile currently at 2mb
btspeedtester
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Broadband speed slowdown recently

Hi,
I used to get around 1.2mb/sec download speeds until a couple of months ago. Now I'm getting 600-700kb/sec download speed. Think my speedchecker gave me 8-9mbps before, now it's down to 6mbps. Not sure what happened but I'd like to know if there's anything that can be done to get my broadband speed back up to speed. I have not changed anything at all in my setup btw, just checked the filters too, replaced with a new one and still the same slow speed.
Here's the details from bt home hub info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:14:04
Downstream
6,841 Kbps
Upstream
941 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.4 dB
Line attenuation (Down/Up)
35.5 dB / 24.2 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
249
Loss of Signal (Local)
22
Loss of Power (Local)
0
FEC Errors (Down/Up)
1333 / 4294967238
CRC Errors (Down/Up)
5 / N/A
HEC Errors (Down/Up)
N/A / 31
Error Seconds (Local)
57
And here's the BT Speedtester result
Download Speed (Mbps): 6.03
Upload Speed (Mbps): 0.76
Ping Latency(ms): 44.63
And finally the further diagnostics part test result
1. Best Effort Test: -provides background information.
Download Speed
6.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.03 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.79 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.79Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
hope something can be done to increase my broadband speed back to what it used to be.
Thanks for any help.

if you cannot maintain a 3 day + connection there is no point in getting a noise margin reset as the noise margin will only rise again
Have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
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From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
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Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Re: Broadband speed 0.1 -0.2mb/s

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