Re: Broadband speed issues

So - You think that you have a problem.
Compared to the atrocious broadband service which I receive from BT, Your connection is Fast.
Since having my phone line installed 15 months ago, I have spent Hundreds of hours on the phone ( when it works ) listening to machines telling me to wait, because '' Your call is very important to us ''
Twenty-five to Forty-five minutes is the usual waiting time.
When I Do Eventually get through to the Indian Helpline operator, I find that their English is usually rudimentary and, although they do try very hard to help me, they are unable to do so.
After around anywhere between half an hour and Two hours of trying unsuccessfully to help me, they arrange an Engineers Visit to my home.
I have had visits from FOURTEEN ENGINEERS at my home in FIFTEEN MONTHS.
MY BROADBAND SPEED PROBLEM IS CONTINUING. SOMETIMES I HAVE NO CONNECTION AT ALL.
My Download Speed normally varies between 0.01mbps and 1.1mbps. I have, on occasions had 1.4mbps to 2.5mbps, but these occasions are rare, and they only last a day, or two days at best.
All of the ( Very Nice ) BT Engineers have tried their very best to help me.
Some of them were successful, but the improvements which they make don't last.
Luckily, I am retired, so I have the the time available to see the engineers.
I need the broadband for the online shopping, because my nearest local supermarket is 12 miles away.
I used to get angry about the situation, but it just adds even more stress & it doesn't help.
I have become accustomed to paying £21 a month for an awful service.
ANYONE WHO CAN SUGGEST A PERMANENT CURE WILL BE INVITED HOME FOR A FREE LUNCH.....

Hi welcome to this customer to customer self help forum if you read this link provided by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html. And post back the details asked for then we can start to offer you some help and if further help is needed we can help you by putting introduced with the forum moderators who are a small UK based team of trouble shooters
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Broadband Speed Issues

I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Broadband Speed issue(s)

So, i've been having issues with my broadband speed for around a year and you've sent out 7 engineers to "definately this time, no doubt about it Mr. Ritchie fix it this time" ... FINALLY just over a week ago, the issue seemed to be resolved and i was getting acceptable STEADY sppeds of around 3MB. Last night, to my dismay the issue returns AND my phone line is out of order (constant hi-lo tone) though i am getting a slow/intermittant broadband. I called and their answer was, can you guess? "send an engineer!" ... SERIOUSLY???? You'd think the other 7 previously that said the issue was at the exchange would have been enough?? (or am i being unreasonable after almost a year, 7 Engineers and countless hours being re-assured by someone from India that "it will be fixed definately this time, Mr Ritchie, I understand it must be frustrating..." AARGH!!!

So, i missed a call and received this reply...
"I tested your line today and it's showing a sync speed of 2880 kbps with an IP profile of 2500 kbps, so it looks like that has improved since the weekend. I also checked your line and couldn't find a problem with it at the moment.
Were you having some bad weather when this fault occurred? If the fault is intermittent, it may be related to some bad weather if a joint gets wet."
Yes, the line speed is GREAT during the day, but come 5pm it drops dramatically, especially Ping responce in online games!
The line is back up and running (about 30 mins after i posted); there was some heavy rain, but "joints getting wet", don't Cod Liver Oil capsules get rid of that? ;p
The speed was fixed for a couple of weeks (something about changing me to a new card/profile or something) but now it appears to have reverted back to it's old ways ...
rgds,
Kev.

Broadband speed issue over the last week

Hi,
Hi All,
For the last 3 years my usual broadband speed is about 4 mbps. I don't have the best quality service where I live and my BT Home hub V2.0 would usually reset itself 2-3 times a week. When it does reset the speed usually drops to around 3 mbps. Resetting the hub manually once i notice the drop usually returns the speed back to normal and everything is fine again.
I noticed about a week ago that the hub had changed from Interleaved to Fast and speeds fluxtuated a bit between 3 - 4.5 mbps. On Monday 21st January I noticed that the speed had dropped to 1,152 mbps and the noise levels were over 20. I tried to manually reset the hub as I normally do but the spped remained the same and the noise levels hadn't dropped back to normal.. I left it for a further day and tried again but it still remained at 1,152 mbps.
My ADSL Statistics after 3 days are:
Connection Information
Line state            Connected
Connection time              3 days, 06:17:41
Downstream      1,152 Kbps
Upstream            808 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.5 Annex A
Latency type      Fast
Noise margin (Down/Up)             22.0 dB / 7.3 dB
Line attenuation (Down/Up)      52.5 dB / 29.6 dB
Output power (Down/Up)           5.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 1935081
CRC Errors (Down/Up)   35277 / 122648
HEC Errors (Down/Up)   85101 / 0
Error Seconds (Local/Remote)   3312 / 12280
Leaving it for a further 10 hours, nothing has changed:
Connection Information
Line state            Connected
Connection time              3 days, 16:37:05
Downstream      1,152 Kbps
Upstream            808 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.5 Annex A
Latency type      Fast
Noise margin (Down/Up)             23.2 dB / 7.9 dB
Line attenuation (Down/Up)      52.5 dB / 29.6 dB
Output power (Down/Up)           5.6 dBm / 1.6 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 1935081
CRC Errors (Down/Up)   40123 / 122650
HEC Errors (Down/Up)   107586 / 0
Error Seconds (Local/Remote)   3551 / 12282
BT speedtest at the time of the recent ADSL Statistics (3days and 16hrs)
Download speed achieved during the test was - 0.98 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
Upload speed achieved during the test was - 0.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
I haven't changed anything, my line is connected directly to the 'old style' master socket and always has been and is about half a metre from the hub so no telephone extension is used.
I can't hear any noise/crackling on the phone line when doing the 1470 17070 test.
I am reluctant to reset the hub again because if the speed stays the same I will then have to start the process again.
Thanks,
Sparky196

That extra wiring will affect your connection speed. Do all of the extensions start from the master socket?
Are you sure you are connected to the actual master socket?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Speed Issue

Hi,
I am paying for 76mb unlimited broadband and have recently been getting nowhere near that speed. I was getting average of 50mbs after install (happy with that) but recently been averaging 20-30mb max. The speed is not much of an issue for my ussage but annoyed that paying for top package when could be on a lesse package. Is there any reason for the recent speed loss?

I had a similar problem and rang the helpline. I was told that the speed I would ACTUALLY get was limited by various factors, including location, and that 30mb was probably the best I could expect. Consequently I chose to downgrade and save a few quid, with no reduction in speed. Worked for me! (If the speeds do generally improve in the future, yes I might try going back to the top package)

Homw Hub 1` broadband speed issues

My current wireless speeds are download 450kbps, upload 250kpbs.
I am expecting speeds far greater than this. Should be getting download speeds up to 5mb. Is this down to the home hub 1 or other issues??
Any help greatly appreciated

can you post the adsl stats from your router may need to show detail to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Another broadband speed issue- please help

My employer is a bb customer who uses this connection and also she is able to access email from her mobile when abroad, although i should think that this will have no effect on the download speed achieved on the home connection.
I have been asked by her to investigate the reason why the connection speed to a single pc at home is inexorably slow, it is almost akin to using the old dial up system.
I have carried out a number of speedtests using the BT speedtester, the result being the lowest download speed achieved at 79kbps and the highest speed achieved of 102kbps.
There are no other pc's connected to the line, i have changed the asdl filter to no avail, so i would be grateful to anyone who can offer any help or a solution.
regards
cla

Thanks for the advice Hamish. These are the results.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 01:26:04
Downstream
160 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.6 dB / 16.0 dB
Line attenuation (Down/Up)
52.3 dB / 26.5 dB
Output power (Down/Up)
0.5 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
5927 / 3
CRC Errors (Down/Up)
31 / 0
HEC Errors (Down/Up)
10 / 1
Error Seconds (Local/Remote)
29 / 3
Download Speed
79 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 79 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Hope this will help
regards

Broadband Speed Issue (Sorry)

OK, I've seen many threads on here about speed so here is mine if anyone can help?
Last Friday around midnight my speed went from the usual 15-16Mb down to under 1 Mb. Odd I thought, but I work in IT so figured it was BT telling me to get off as they were doing some maintenace :-)
Anyway, next day the speed was still below 1Mb, about 730 last time I checked and that's how it sits today. Even more odd, my upload spped is slightly higher at 0.81
I've tried a new filter, and even connecting direct to the router with ethernet and still no joy, no I'm rather frustrated and want it fixed, anyone any idea?
   System Up Time    00:00:22:21
   ADSL Speed (DS/US)    19454/1152 Kbps
   LAN IP Address    192.168.1.1
   Default Gateway    217.32.143.130
   Primary DNS Server    194.74.65.69
   Secondary DNS Server    62.6.40.178
   Firmware Version    3.30r
   Boot Loader Version    1.0.37-0.6.8
   ADSL Driver Version    A2pB021g.d19b
   Wireless Driver Version    3.91.41.0 (Wireless is enabled)
   Wireless BSSID    00:16:E3:46:40:41
   Ethernet MAC Address    00:16:E3:46:40:3E
   Line Mode    ADSL2+        Line State    Show Time
   Line Power State    L0        Line Up Time    00:00:19:37
   Line Coding    Trellis On        Line Up Count    1
   Statistics    Downstream    Upstream
   Line Rate    19454 Kbps    1152 Kbps
   Noise Margin    3.2 dB    6.4 dB
   Line Attenuation    24.0 dB    10.4 dB
   Output Power    0.0 dBm    12.3 dBm
   MSGC (number in overhead channel data)    63    10
   B (number of bytes in Mux Frame)    142    164
   M (number of Mux Frames in FEC Frame)    1    1
   T (Mux Frames over sync bytes)    4    1
   R (number of check bytes in FEC Frame)    14    0
   S (ratio of FEC over PMD Frame length)    0.2348    4.5517
   L (number of bits in PMD Frame)    5349    290
   D (interleaver depth)    96    1
   Delay    5 msec    1 msec
   Super Frames    72615     72613
   Super Frame Errors    2     0
   RS Words    20041932     0
   RS Correctable Errors    140264     0
   RS Uncorrectable Errors    46     0
   HEC Errors    2     0
   OCD Errors    0     0
   LCD Errors    0     0
   ES Errors    0     0
   Line Mode    ADSL2+        Line State    Show Time
   Line Power State    L0        Line Up Time    00:00:18:43
   Line Coding    Trellis On        Line Up Count    1
   Statistics    Downstream    Upstream
   Line Rate    19454 Kbps    1152 Kbps
   Noise Margin    3.2 dB    6.3 dB
   Line Attenuation    24.0 dB    10.4 dB
    Output Power    0.0 dBm    12.3 dBm

FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"Last Test Required" ); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
629 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 629 Kbps
For your connection, the acceptable range of speedsis 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :19326 Kbps(DOWN-STREAM), 1149 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.0:23.96:65.03 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
950 Kbps
0 Kbps
1149 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 950 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1149 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.
When I do further tests it doesn't seem to upload to the server, it says SENDING RESULTS TO SERVER and that's it. I run the speedtest.net thing as well.
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/952236262.png[/IMG][/URL]
http://www.speedtest.net/result/952236262.png

Massive Reduction in Broadband Speed

Hi,
I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
I have captured some stats from the HH2 for those interested
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 30.6 dB / 5.8 dB
Line attenuation (Down/Up) 39.5 dB / 20.9 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Download speedachieved during the test was - 211 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes
xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

welcome to the forum
have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My broadband speed has dropped from a steady 6 mbp...

hello I would like to talk or email a BT moderator, I have been having broadband speed issues the last week, I recently renewed my broadband contract with BT to option 3, I have always received a steady 6mbps, even though I live in a rural area, I live near my local exchange, I think there may be some kind of fault on my line, I have checked my broadband speed regularly and also the BT website status notice of faults, I have checked my router, my telephone socket etc, wonder if a BT moderator customer services person could help me with this matter, I'm not a heavy downloader, mostly bbc iplayer stuff, my network is secure, I scan my pc everyday for virus's etc.
Kind regards
David

to get assistance and before you email the mods you need to post some router stats to illustrate your problem - can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: Broadband noise/ drop out/ speed issues

Hi community.
I know this thread is old and probably closed but I would like to revive it.
I have exactly the same problem as MPR and any advice would be welcome.
I am a long way from the exchange, the line comes into my house overhead. I reported intermittent line dropping weeks ago, spoke to several different people, all very polite, very caring, but not much use.
Several diagnosed fault on the line and said it would be fixed remotely. One sent me a new home hub 2 to replace the one they diagnosed as faulty, though God knows how.
I kept saying that I suspected a physical fault with the line as a bundle of cables wired into a junction box (big black thing - looked like a toy from Anne Summers but never mind) was hanging down from one of the telegraph poles and the foil around the end where the wires went in lookd as if it was not fully weather-proof.
Eventually, last Friday, an engineer was sent round. Checked inside the house, checked outside the house and said there was no problem with the line. He detected noise which he suspected was causing the drop-out and said he would see if there was any water getting in anywhere which might cause this.
The hanging down thingy was secured better to the telegraph pole but I don't know if anything else was done.
Right away, same problem. Intermittent orange flashing broadband light on the hub. Occasionally no broadband light at all. Usually needs to be re-set though sometimes comes back on its own.
If you have any advice I would be most appreciative. This is costing me money as when my better half wanted to order something online, found a good price, put the details in and clicked "BUY", the line dropped. By the time it came back up, the price had gone up £30.
Anyway, I'm calling them again tonight when I get home. I would say "no more Mr Nice Guy" but that doesn't get you anywhere does it?
Thanks in advance.

Hi,
Sorry to hear that your having problems with your BT Broadband.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket?
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
cheers
I'm no expert, so please correct me if I'm wrong

Upgraded broadband speed but annoying issue

Since having my broadband speed doubled, everytime i get disconnected it never reconnects at the right speed , usually is around 2000kbs down and 600kbs odd up when it should be around 16100kbs down and 1100kbs up, previously when on an 8mb connection it allways reconnected at the correct speed, keep having to reset router numerous times before it reconnects at the correct speed.

been on holiday, here are my results
DSL Connection
Link Information
Uptime:
0 days, 0:01:39
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,171 / 2,271
Data Transferred (Sent/Received) [KB/KB]:
55.00 / 46.00
Output Power (Up/Down) [dBm]:
11.0 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 19.0
SN Margin (Up/Down) [dB]:
6.5 / 31.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
10 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
111 / 0
HEC Errors (Up/Down):
52 / 0
Line Profile:
Fast
Download Speed
1847 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1847 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2271 Kbps(DOWN-STREAM), 1171 Kbps(UP-STREAM)
IP Profile for your line is - 2003 Kbps
2. Upstream Test: -provides background information.
Upload Speed
920 Kbps
0 Kbps
1171 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 920 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1171 Kbps
Download Speed
1847 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1847 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2271 Kbps(DOWN-STREAM), 1171 Kbps(UP-STREAM)
IP Profile for your line is - 2003 Kbps
2. Upstream Test: -provides background information.
Upload Speed
920 Kbps
0 Kbps
1171 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 920 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1171 Kbps

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
Click to report abuse...        Click to reply to this thread    Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Re: Broadband speed issues

Similar Messages

Maybe you are looking for