Re: BT broadband usage !

Not only the 10KG limit worse they make you pay for a full broadband service that they don't deliver. The signal is so low that I loose IP at least 10 times a day and hours without a signal at all They spend millions in advertising to allure new  customer instead to spend it in their exchanges to carry a decent signal.

Hi weisswolfen, do what I did, give BT the boot. I've just switched to O2, much faster even though the broadband is still zooming down the same phone line.
I received a bill for £53.63 for the final 12 days service they provided between my last unintelligible BT bill to when O2 took over,
After finally failing to fall for BT's sales, I feel like I'm in a different world.
Thank god I had the sense to move. BT not only take their customers for granted, they take us for fools.
BT have lost me for life, never to return. They've turned me into a loyal customer to one more than willing to expose them for what they are all across the Internet for as long as I live.
If and when you do give BT the boot, make sure you get confirmation "in writing" that you have ended your contract as they will deny for ever and a day otherwise and just hit you with a 30 day cancellation fee.
Be warned.

Similar Messages

  • Monthly broadband usage -- BT knows, how do I find...

    ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
    Anyway...
    I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
    "Why can't I check my broadband usage any more?
    We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
    Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
    Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
    So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
    Now to find a cold shower and calm myself down again...
    grrrrr
    Solved!
    Go to Solution.

    here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very high broadband usage

    The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
    Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
    This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
    This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data. 
    One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything! 
    Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
    Seems a bit odd to me...

    If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
    For more information visit www.bt.com/broadbandusagepolicy
    The broadband usage monitor is accurate and is updated at 23:59 every night. 
    Uploads are also counted towards your 10GB allowance.
    1) Make sure that you don't have any malware or virus on the computer.
    2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
    3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without  you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
    4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
    cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • Broadband usage not showing on my account for the ...

    For the last 2-3 months my Broadband usage has not been showing on my account website. I am on unlimited broadband but would still like to know what I have used. This has happened, for short periods, several times before but usually rectifies itself within a few days. 
    Solved!
    Go to Solution.

    Hi pixmate
    Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Wifi at home/Broadband usage allowance

    Can anyone tell me if when using a wifi device AT HOME does the usage come off your allocated broadband usage allowance?

    johnfraser wrote:
    Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
    There is a fair usage policy here
    http://www.btwifi.com/terms-and-conditions/fair-use-policy.jsp
    You have to actually connect to your BT wifi SSID, and not the normal home hub one, to take advantage of this.
    You can tell if you are connected to BT wifi, as it will ask you to login using your primary e-mail details.
    There is a general info page here.
    BT wifi help (was BTOpenzone)
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Increase in broadband usage

    I have been using BT Infinity 1 since July last year with no problems.
    For the last two months I have been warned that I am using more than my allowance of 40G incurring extra charges.
    I have no explanation for this.
    Is it possible to retrieve my usage stats (as a graph) for the last twelve months from the BT billing platform.
    Kathy

    This link may help.
    Why is my broadband usage so high?
    I don`t think BT keep your usage stats for that long. Its best to check it on a daily basis, using the usage monitor on MyBT.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband usage monitor

    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

    Deke wrote:
    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
    Hi. Welcome to the forums.
    You say you received an email last month for reaching 7GB - that was for April.
    May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
    The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
    What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
    There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
    You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost.  In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Broadband Usage

    I have just had infinity installed for BT TV. My broadband usage averages 28gb a month but in 2 days since installation my usage has rocketed to 18gb. We have not watched any films or used our pcs any differently. I got through to India and was told it was uploads and i would be put through to billing. By the time i had waited on the phone it had gone flat so I am none the wiser. It must be a mistake, can someone help?

    Hi Cheryl111,
    Welcome to the forum, I can check your usage here if you use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Usage Meter unavailable

    The broadband usage meter on the BT website refuses to show my usage, on the basis that, as I have unlimited broadband, I don't need to know.
    Is there any way I can find out my usage? Just because I'm on an unlimited contract does not mean I am not interested in my usage.

    Follow the instructions in message 47 in this thread , you will only be given total usage with no analysis  https://community.bt.com/t5/Bills-Packages/Unable-​to-see-broadband-usage-if-on-unlimited/m-p/1400811​...

  • Broadband usage surge

    My average monthly broadband usage is 6MB. In the the last 24 hours I have apparently used 2MB. No iplayer, no films, no skype, no downloading - just an hour or two on on the web checking emails etc. How can I get an explanation?  Many thanks for any advice.

    There have been many threads about sudden increased usage for no apparent reason - BT tell you to change the wireless password as standard.
    I myself had this problem recently https://community.bt.com/t5/Bills-Packages/High-Br​oadband-usage/td-p/1284701
    You will need to keep a daily record of usage per the monitor and what the hub shows as well.
    Ring 0800 111 4567 to say you dispute the usage and hopefully they will say that they will monitor it for a few days - whether they actually do is another matter.
    If your upload has jumped then this is indicative of a virus/malware running which would have to be removed from your system.

  • Broadband Usage - "unusual" spikes in our usage

    In May we received a "warning" email from BT about our usage - and being fairly new to BT broadband I started to investigate the usage meter. As far as I can tell the ONLY way for me to see daily usage is for ME to log on daily and manually record the previous days total.
    I called BT and they told me that due to data protection law they are unable to provide me with any detail about our usage, apart from the running total.
    Not happy about this I made a complaint, and got put through to a chap who was able to tell me that in the previous week we had 1 days usage of 12GB and another of 5GB. Our totals for the previous 2 monthly were 19GB and 21GB respectively.
    Our total for May was about 41GB (i.e. about 1 GB over our contract)
    We do not watch TV on line
    We do not stream music
    We do not "game" on line
    We do email, internet searches and download podcasts (and have done this for years).
    So the question is why are BT unable to provide ANY detaild data about broadband usage. They are able to record daily usage but why can't I see it?
    Has anyone any ideas or suggestions about how to deal with this thorny issue with BT. You wouldn't go to a petrol station and pay for a full tank without knowing how much fuel you'd out it!!
    Thanks.

    The data protection reference is cobblers. If there was anything in it how would Plusnet (owned by BT!) be able to provide all the detail you need in their usage monitor? Your question should not be why are BT unable to provide more detail, but why are they failing to.
    If this is the first time you've exceeded your limit you won't be charged. Quite a few people have questioned alleged increeases in their usage lately and there have been reports of successful challenges to BT. Best thing is to keep an eye on it and report back here if further problems seem to be in the offing. 
    You can click the white star next to this message if you think it was helpful.

  • Broadband usage limits

    Hi guys,
    I am not a happy bunny - previously had unlimited BB with AOL but BT sales advisor assured me that 10gb limit per month was a huge amount and more than enough for our family - he asked about downloading moviees (just occasionally) online wii games (rare) surfing (quite a lot) etc and said we would be fine.
    One week into our BT contract we have used 2.5gb according to the monitor - I have no idea how since we haven't downloaded any movies or used online games. I found a website that asked me to put in my average surfing, downloading etc and it estimated we would use max 7gb per month.
    Is it possible to get a breakdown of our BT usage? I can get itemised bills for mobiles and landlines so surely I should be able to get an idea of downloads/uploads etc?
    thanks for any help.

    Hi,
    We have skype but rarely use it and haven't in the past month. My daughter does access facebook on her blackberry quite a lot but she gets that free in her blackberry deal. You tube - yes I watch the occasional news item that links through to Youtube.
    I gather you can get a broadband usage summary from sky if you request it in writing. Are you saying that it's impossible to get any type of breakdown from BT? How can that be? Could you sell any other product and just expect the consumer to believe your estimate of how much they used? There has to be some way customers can query info they think incorrect?
    In any event, after reading other replies it seems that what has actually happened is that we have been grossly misled by the BT sales guy we spoke to. (He also told us we could carry forward our old email address - which turned out not to be true either).
    We got a promotional price for 6 months and when I called BT, the girl suggested we upgrade to 40gb and it would cost only about £5 per month more BUT she then said since we'd got a promotional deal on the 10gb we would lose that discount so our bb will increase from £13 to £22/23 per month. 
    I seem to recall that the terms included a 30-day period in which we could cancel so unfortunately that looks like the best course of action.  I don't want to have to worry all the time if we use iplayer or download a movie that we're going to exceed our limit - we are a family of 5 and all use internet, emails etc.
    *When I told the BT girl I spoke with about this that I wanted to make a complaint because we'd been misled, she said there is no complaints dept as such and best she could offer would be to put me through to her manager. That didn't sound good either - there must be a customer service dept that deals with issues like this.
    Finally, if someone could tell me how to access the home hub settings to check on usage that would be great.
    I downloaded a program some time back called Netlimiter that was supposed to give you a running check on bb usage but it was a free version that doesn't seem to work on my machine.
    thanks again everyone for the help.

  • BT Broadband Usage Monitor

    I'm trying to keep a daily check on my Broadband usage; reason I overshot my limit last month.
    But looking at the BT BBand Monitor it seems that it is not updated consistently.
    At times the amount used increases but the dates of usage do not change.
    Has anybody else had a problem?
    How can BT use this to penalise excess usage if the system is not exact?

    Johnoo wrote:
    OK, thanks, got in using "Admin", & have now changed Password !
    Now please what am I looking for & where to give my Broadband usage?
    Just looked at the BBand usage in my Account & the date has now updated
    I have not used this router but I would expect to find the data usage as follows:
    Follow the instructions given in the link I posted earlier as far as step 4 but click on Status instead of System at this point.
    This should give a menu item of Broadband Connection (or similar) that should lead to "(a)dsl connection".
    Amongst other things this should give Data Transferred (sent/received).
    Note these figures and also the Uptime.
    The Data Transferred figures will be rest to zero if the Uptime shows that your adsl connection has been reset.
    If you do this on at least a daily basis you can check your daily usage by subtracting yesterday's reading from the current reading.  If you are getting strange readings you can check usage in real time by refreshing the window.

  • Improvements to the Broadband Usage Monitor

    Hi All
    We've made some improvements to our broadband usage monitor. There's lots of new features: An improved user interface, a personalised message area telling you about any usage actions on your account, and richer usage information.
    There's a link on the tool for you to share your feedback. Any thoughts you have on the changes we've made will help us with future developments. We can't reply to emails sent to this inbox so please don't send any usage queries as they won't be picked up! You can access the usage monitor directly at the new friendly url below:”
    www.bt.com/broadbandusagemonitor
    Check out the screenshots below to see the new look!

    It's still there and working, but the usual gateway to it is kaput for the moment.
    To see, log in to MyBT. On the My Bills and Payments tab, select 'View Your Recent Usage'. This takes you to your phone bill. (Bear with me!). Select the Broadband tab, and then select the Broadband Usgae button. That should work.

  • Broadband usage suddenly rocketed - can anyone hel...

    Hi All
    We are on Infinity1 so have 40GB/month broadband usage.  We typically use 15GB per month.  The main use is internet surfing, EMail etc.  We have 2 iPhones and 1 iPad.
    Just after Christmas, we got a second iPad and a smart TV.  We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long).  I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
    We have now exceeded our 40GB limit and are incurring penalty charges.
    I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway. 
    I don't see why we've used so much bandwidth.  We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home.  I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
    Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months.  Where is our high usage coming from?  It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
    Can anyone help please?  Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
    Many thanks.

    You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
    http://bt.custhelp.com/app/answers/detail/a_id/364​01/~/how-can-i-upgrade-my-bt-broadband%3F
    If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
    You can also try Customer Options on 0800 800 030
    They are very helpful when it comes to upgrades, and will usually give you the best deal.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • View BT Broadband usage?

    Can you view BT broadband usage anymore or is that gone for good?

    You can view the total usage see this thread see message 42 and 47 - the link currently works for me https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/m-p/1400811...

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