Re: BT complaints / Ofcom / Legal action

I have been battling BT for months. They do not listen, they do not tell the truth, they make appointments and fail to keep them, wasting other peoples time and money. They failed to connect our services for 2 months before I cancelled the order. They are still sending me bills. On Wednesday I received a final bill- closure I thought. No today BT rang telling me the account was not settled. I could not fully understand the man but I exploded. How can I get this to stop? Like you I am wondering about legal action

Hi Margj,
Thanks for posting and welcome.
Sorry for all the problems you're having.  You can send us your details and we'll help straighten everything out.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

  • Absolutely livid - considering legal action.

    Firstly, in there interest of manners and politeness, hello there. First time I've posted in here, and I wish it were on friendlier terms. Sadly I'm about to go off on a rant.
    On the 18th February we started experiencing problems with our phoneline, causing both our dialtone/phone to drop out and our broadband to lose connection. This of course meant we lost our BT Vision as well, and as we have no other TV we were left with NOTHING. The fault was sporadic, cured by unplugging and then re-connecting our equipment to the BT socket and resetting the home hub. I spoke to people in India at least twice who were useless (to put it politely). This lasted a week until 25th Feb, before I lost all services completely and finally got BT to acknowledge it as a fault on the line. I should add here that my neighbours either side both run businesses, have 7 phonelines between them, and have experienced no faults. Not one of the other 8 houses within 1/2 mile of mine have experienced any faults at all either - I've asked around and it's just me.
    I was given a 'deadline' of 2nd March for repair, and on the 1st March an Openreach engineer called round, did some checks on the line and pinpointed the fault to being with the network approx 300m from the property. fair play I thought, and he said they'd be back "tomorrow" (2nd) to rectify the problem. Needless to say, the 2nd March came and went with no sign of any Openreach activity anywhere within half a mile - let alone 300m.
    I rang to enquire what had happened on the 3rd March, and was told there was a delay as the engineer had reported it as being a major fault that needed dig work, so it'd be another 3 working days. That came and went, as did the next deadline of 3 more working days. Finally I was given a date of 22nd March for the contractors to do the dig work, with the Openreach teams coming in to do the joints/cabling to fix the fault on 23rd March, over 4 weeks from the original fault being reported. That is an unacceptable amount of time in my opinion, given that I have a 20 month old daughter, my wife is pregnant, and that I am trying to run a business from home which has suffered considerably.
    23rd March came and went, still no repair!!!! Fairly livid now as I am sure you can imagine.
    I should add at this stage that I have spoken to at least three customer service managers, and one was 'kind enough' (after 45 minutes on my mobile, at my expense) to escalate the problem with Openreach around the 9th-10th March, and say he would keep me informed. I also explained that there was no way I was going to continue paying my £60 monthly bill when they weren't supplying the services I had already paid for in advance for period 18th Feb-17th March, and was told this was understandable.
    On 24th March I received a voicemail from BT's "Keep In Touch" team, saying they apologised (I have had 43 expressions of apology from BT staff over this to date) but that the fault had still yet to be fixed, but that the contractors were scheduled to do the dig work on 12th April, with the Openreach team coming out to do the cabling on 19th April. The very next day I received a call from a customer service manager asking if I was happy with the repair carried out on the 23rd... "WHAT *&%*(^&^&*^( REPAIR?!!!!"
    Firstly, this further delay is unacceptable and I am considering legal action over it - BT is clearly failing the Duty of Care it has towards it's customers by putting my wife and family at risk by leaving us completely isolated - we have no mobile signal at home and I fail to see how they can supply phone services to properties all around ours but not to us.
    I would like to know exactly why the dig work wasn't carried out on 22nd March, and why it would then take a further THREE WEEKS for them to come out on 12th APRIL, and a further week after the dig work for the engineers to come out and sort the cable when originally it should have been 24 hours.
    In the mean time, on the 18th March my bill was due. As explained to BT Customer Services, I wasn't going to pay for it - they had a month's money on 18/2 and only provided a sporadic service for under a week so as far as I am concerned, they owe me. Today is the 4th April, and I received an email today saying my service has been suspended and my info will be shared with credit reference agencies etc. Needless to say, I am utterly furious.
    BT have failed on multiple occasions, the customer service departments are spread so far and wide they have no clue what each other are doing or saying to their customers, and the engineers plain and simple just don't do their jobs when they're supposed to - and then you can't speak to them direct yourself you have to go through the abysmal customer service teams again.
    Please can someone who knows what they are talking about, can get things done, and is able to sort my phone line out within an acceptable timeframe get in touch with me and get this sorted - I am seriously considering legal action and leaving BT altogether... oh yeah, I forgot, I can't do that as there's no phoneline in place so I can't go to any other provider as they all need phonelines where I live.

    Hi PeteG
    Welcome to the community.
    Send us an email using the form linked by Hamish72 above and we shall have this investigated for you.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Kind of confused, never seen this before. Legal action?

    I applied for an online CLI with cap 1.  Got a 7-10 day type of message. So I got the message and its confusing, ive never seen it before =/ Dear K D A S , Application ID: 0numbers2919 Creditor: Capital One Bank (USA), N.A. Thank you for applying for a credit card issued by Capital One®. Unfortunately, after reviewing your application, we cannot approve your request at this time. Please know that in the process of making this decision, your credit score was not impacted. The reason(s) for our decision are:• Based on your application information, there is legal action pending against the applicant Anyone got a clue?  Kind of a weird response, I usually get not enough experience with current credit limit  

    2b2rich wrote:
    Irish80 wrote:
    2b2rich wrote:
    japakar wrote:
    I applied for an online CLI with cap 1.  Got a 7-10 day type of message. So I got the message and its confusing, ive never seen it before =/ Dear K D A S , Application ID: 0numbers2919 Creditor: Capital One Bank (USA), N.A. Thank you for applying for a credit card issued by Capital One®. Unfortunately, after reviewing your application, we cannot approve your request at this time. Please know that in the process of making this decision, your credit score was not impacted. The reason(s) for our decision are:• Based on your application information, there is legal action pending against the applicant Anyone got a clue?  Kind of a weird response, I usually get not enough experience with current credit limit  I don't know of any 'pending' legal action that shows up in credit reports (any reporting agency)?  I though only finalized judgements, etc?  Also, surely some of this stuff doesn't show up on soft pulls? So my first thought is how does Cap1 know you have anything legal 'pending' unless they're the one's initiating it?  That too doesn't make a lot of sense because you would think they would have maybe cancelled the card(s) you do have with them, but I've known them to grant credit even when a person already has a card in collections with them). Do you (or spouse even?) have anything in default with Cap1?  There are plenty of ways garnishments can be seen by creditors.  See CreditCuriousity's earlier response.  Be careful suggesting that CapOne is initiating some type of legal action.  They aren't and this is very easily explained by the garnishments.Was a thought put to question, and wasn't my intention to suggest anything about someone else's finances that I'm not familiar with.
    I guess the word that has me confused is 'pending'.  How can garnishments be 'pending'?  Don't legal matters need to be processed before showing up in any reports?
    (I'm not familiar with them and asking for that reason, thanks)His garnishments have been processed.  'Pending' can be interpreted many ways.  It's pending even though it's also ongoing in the sense that money is going to be taken out of his accounts this week, next, week after, etc until his garnishment is over.,

  • Legal Action Suit re RIM BB Curve - Product Defective - Scroll Non-Functi​onal

    I am investigating bringing a legal action suit against RIM for their defective Curve 9300 product - specifically the defective scroll operation which renders the phone unusable. If you are interested in participating in this action, please reply to this post.

  • Legal action against NOKLA

    When is Nokia going to take a legal action against NOKLA Company from CHINA of course I am really mad on China's government, which acts like nothing is going on. Please write your opinion about this subject. Because how it looks like we are all going to have NOKLA phones because it the soon future if no action is taken we couldn’t distinguish which one is original.
    Thanks god for official Nokia stores!

    24-Sep-200702:25 PM
    johnny_friend wrote:
    When is Nokia going to take a legal action against NOKLA Company from CHINA of course I am really mad on China's government, which acts like nothing is going on. Please write your opinion about this subject. Because how it looks like we are all going to have NOKLA phones because it the soon future if no action is taken we couldn’t distinguish which one is original.
    Thanks god for official Nokia stores!
    That is my question too. Few months ago I had made a thread about it. It affects especially the APAC countries. It is really shameful.

  • N97 owners who want to take legal action!

    Hey guys i was just reading an intresting artical on softpedia.com
    Regarding a woman who sued nokia and won!!!! for selling a sub standard mobile phone. the link is below:
    http://news.softpedia.com/news/Can-a-Simple-User-Sue-Nokia-and-Win-Of-Course-79489.shtml
    I will be doing the same if nokia dont sort this mess out and start communicating with their customers.
    All nokia have done is leave us all here totally in the dark guesing and wishing for an unproven update that might not even solve half of the issues.
    I think we have enough ammo to take on the giant Nokia.
    Please share your thoughts and lets club together instead of been walked over by Nokia and take legal action!.

    Adrian, with the greatest of respect you are wrong.
    We are not talking about a phone with a few rough edges here and there, we are talking about fundamental usability issues. Issues that actually prevent the use of the device for the purposes for which it was marketed and sold.
    We are all fully aware that we don't live in an ideal world and we can't assume that things are 100% perfect, but the N97 is so flawed that it should NEVER have been released to the paying public in it's current state.
    I received my brand new N97 3 months ago on the UK "three" network. It had V10 software and crashed when powering up the phone for the first time, the second power-up generated an "Out of memory" error. I immediately updated to V11 (which is still the latest for my product code). Even then it had multiple crashes when answering or hanging up the phone. I then debranded so that I could update to V12. Now it is improved but still appalling. Camera regularly generates "Unexpected Error has occure please reboot" messages, hanging up calls still causes random crashes and the unlock (from auto-lock) fails randomly. I'm pretty sure that even if Nokia had just ONE product tester then they would conclude that the N97 does not work, so how do 100 Nokia product testers conclude "Yep, that phone's good to go, another job well done (congratulatory pats on backs all round)".
    I am an electronic product designer (with embedded microcontrollers and many 1000's of lines of code). I ensure that our products fullfill EVERY single specification claim that we make, that's our minimum standard. We do indeed issue updates, to add extra features and improve methods later on, but we make sure that the fundamental product functionality is right from the word go.
    Nokia are doing several things wrong here (and therefore attracting legal action). First their products are not fit for purpose (we're not just talking about facebook apps not working, we're talking about making and receiving calls). Second, there are hardware faults that no firmware update in the world will solve (such as camera lens scratching) and many people select the N97 for the lovely Carl Zeiss optics that Nokia love to trumpet about! Thirdly, the customer communication is vague to say the least, it is EXTREMELY rare to actually hear from a Nokia rep and we've yet to hear a single candid and honest admission of the disatisfaction that we're all experiencing.
    Nokia should have done this better on every level. It is not simply a matter of fussy consumers, this is absolutely fundamental. And now I find myself in a fight with my network because they say "You're in an 18 month contract mate, you can leave us if you pay £525, and if you want to sort any phone problems then speak to Nokia".
    So here we are....

  • About cancle my product. trying to do last 2 days but your system is not responding.. i am going to take legal action about your cheating to customer

    Hello, I have to cancel my products and trying to do last 3 days but your system is not responding. There is not option to cancel as you have written in your website. its a cheating. I am going to take legal action if you charge money from my account . Donot advertise wrong information and cheat to customer. When i tried to cancel my products there is no option to cancel by myself and it says contact to customer service but there is no any contact details. I am a lawyer and working as a customer right protection and i know very well how to take legal action for this kind of cheating. I am threating to you because your company is cheating to me by giving bad information and no communication method. my Products details is : Creative cloud photography plan(one year) order #AD006077093AU.

    This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
    Contact Customer Care

  • COMPLAINT - lack of action

    I am exasperated by the apparent LACK of ACTION by Microsoft and Skype with respect to invasion of privacy. It is clear from browsing the community Complaints that I am not alone in thiis concern.
    I, and several others have broached the matter politely, but to no avail.... so; -
    To Microsoft & Skype - when are you going to enable users to to PREVENT unsolicited "Contact requests"?
    The recurrent "requests to contact" from (e.g) "Great **bleep** in Ghana" , "Nubile in Nigeria" or "Randy in Rwanda" causes considerable strain in one's personal relationship.... and I am NOT interested in purchasing a stock of denatured plutonium or Kalashnikov rifles either!
    I and others have stated on this site that the purchase of Skype by Microsoft would be the downfall of Skype...
    Microsoft // Skype: - PLEASE get your act together and satisify the requirements of your users,
    Thank you.

    Hi
    I am sorry to see you are having problems
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Want to take legal action against MSI for TV@nywhere?

    I own a TV @nywhere Master and I'm sick of it.  I have spent well over 40 hours trying to get it to work.  All it does is crash my system.
    MSI shows no support, offers no driver updates and does not reply to emails.  I'm planning to present this problem to my State's Attorney Generals office.  MSI is selling a product that is known to be bad, does nothing and keeps selling it.
    I am interested to find other owners of TV @nywhere (Master or not) that are just as mad as myself.
    Post your stories below so that I can make them part of my official complaint.  If enough people post, I can then start a class action suit against MSI.  We don’t have to take this.  If you know of anyone that has been burned by this scam, tell them to post here.
    This is the only way to get their attention.
    MSI, the clock is ticking!  :O
    Bob

    I too have had nothing but nightmares with my MSI TV@nywhere card....don't think that it was the Master card though. I got it to work the first time I installed it and then it quit working. I tried the card in 3 different motherboards with 2-3 different video cards and never was able to get it to work after that initial . I tried the drivers that were supplied on the disc, drivers downloaded from their site, etc. I even tried it with and without SP1 installed on XP. I tried different PCI slots. I would start the associated application and the system would just freeze forcing a hard-reboot. The final straw was when I reached in to remove the card after a system crash, the card was so HOT to touch that it burned me. At that point I gave it to my room-mate to try in his system and he was able to get to work maybe twice and then it started messing up on his system too.

  • How do i start legal action against verizon for screwing with my bill for about 8 weeks now?

    on november 7 i ordered a new iphone and was charged 349 for it to my bill
    NOVEMBER 12: NOTIFIED THAT FEDEX WOULD NOT DELIVER BECAUSE THE IPHONE WAS NOT IN BOX
    NOVEMBER 14: verizon received the empty box and it was signed by D. Watkins
    during this time, i was informed that i would be crdited my money back and they would change the contract date back to original date so i could go to a store and get a new phone with new contract price.  the date was corrected back to original , but i had to pay for a new phone while still being out the $350 for the undelivered phone.  i have been promised by about 5-6 verizon staff that they would either call me back or fix the issue.  they ALL CAN SEE THAT I AM DUE THE $350 AND IN FACT IT IS IN THE NOTES THAT I AM DUE THIS.  I WENT SO FAR AS TO RECORD THE VERIZON AGENT WHO PROMISED THAT I WOULD BE TAKEN CARE OF AND THE CREDIT WOULD HIT MY ACCOUNT .HIS NAME IS CHRIS AND HIS BADGE # 130096 IS RECORDED IN A PATHETIC CONVERSATION FOR 5 MINUTES OF HIM PROMISING ME THIS WOULD BE FIXED...THAT WAS DECEMBER 8 2014.nothing has happened.  i went into a verizon corporate store today to go directly to a manager in ann arbor on washtenaw.  she informed me that she did not have the authority to fix anything above $200, so she called an agent JUST LIKE ME!!!!!, and i proceeded to wait online for 40 minutes for a gal to fix my issue and when she got back on, she said she was forwarding the issue to her manager and hse would get back in 45 minutes....THAT WAS 5 HOURS AGO AND NOTHING.  i have decided to go to the plymouth, michigan district small claims court because i refuse to pay my bill first and then hope for the credit back....i have spent aobut 12 hours waiting on the phone for last 1-2 months, like an idiot, thinking that someone would really help.. noone is reliable and this has been an unbelievable instance of horrible service..I HAVE EVERYTHING DOCUMENTED...i hope to truly bring this to light also with the press..i am livid wih how verizon has yanked me around for this issue..THE NOTES IN VERIZONS RECORDS SHOW I AM DUE A CREDIT..ITS REALLY UNBELEAVABLE

    Sounds like the warehouse has not scanned that the "empty" box has been returned. Verizon is not going to issue a credit until it is verified that the shipped package has been scanned and received by them. It does sound annoying but just think about it from their perspective. Plus sending out an empty box is abnormal and would take some looking into don't you think? Even though the process is long and drawn out and even annoying on your end it makes sense that they wouldn't just apply the credit without proper investigation.

  • N97 owners who want to take legal action! V2

    Nokia have closed the last thread? so they do look at these forums. just a pity they give no info on the fix for there **bleep** N97.
    I have been forced to make a small claims against Nokia due to the very bad N97 and they just don't care enough to give us any updates as to when the fix will come.
    NOKIA you have forced me into this and i'll take it all the way.
    All we want is information on when you will fix our very expensive phones.
    Message Edited by incey2000 on 26-Oct-2009 06:22 PM

    wildreamer wrote:
    Please bear in mind the boards here are for user-to-user support only, and aren't the place for getting a response from Nokia. The moderators are only here to moderate, so will not be able to provide any assistance. If you want to provide any feedback directly to Nokia, you should use the 'Contact us' link at the top of the page to contact your local Nokia team.
    Message Edited by alphaman on 27-Oct-2009 08:01 AM
    Reward those who help with
    Kudos!
    Nokia 5530 XpressMusic

  • Creative also took legal action against a Taiwan audio discussion site in 2

    http://www.dearhoney.idv.tw/SoundCard/CreativeHK/
    For people who cannot read Chinese, please scroll to the bottom of the page, there is a brief description about the incident.

    I'm no lawyer, but would you not have to prove that Creative was willfully negligent or malicious? Or at least they intended to cause problems with the players?
    Also, I would guess that the problem would have to had occurred in the majority of upgraded players, which is not the case.
    Thanks for the morning laugh, though.
    Eric

  • How to place a customer service complaint

    Hello,
    I will start of by stating that I have never before felt this way about someone who I have worked with at a Verizon store. .Today I went into a Verizon store looking to understand why my bill seemed high. I wanted to find ways to make the bill smaller without cutting too many corners... The customer service representative who "helped" us was so rude. She seemed uninterested in helping me, and she literally started to talk to another customer while we were there discussing my bill. She had a poor-negative-couldn't-be-bothered attitude which was entirely inappropriate for customer service and as I said I was just disgusted with her. How can I place a complaint? I did catch her name on her name tag.  Also I realize that maybe we weren't priority customers because we were looking to spend less money but seriously in this economy who isn't? Don't go into customer service if you can't handle working with people.
    Thanks!
    K

    Customer Service isn't any more helpful I'm afraid.   I was in a store purchasing a new phone for my daughter 'again' and they wouldn't let me add the charges to my account.  I've paid all my bills on time, i've been loyal, and i've brought my parents onto my account thus bring Verizon more business.  I was confused but swallowed my pride and used my Amex to pay for the equipment.  Now with iphones going for 49 bucks at AT&T, we've been debating - researching - reading every forum available and one member of our family decided to upgrade to the iphone 4 with Verizon - it would've been an easy sell had he been allowed to add the charges to the account BUT the restriction is still on my account - I had no clue what the restriction was - Customer Service said they couldn't talk about it.  I know my rights and threatened legal action - I have a right to know if my account has a mark against it.  After continual debate and threats, the representative stated that my account is highly used, thus putting me as 'high risk' thus putting a restriction that won't allow me to charge purchases onto my account.  I'm a good customer but I can't have any perks because we use our account so much?  Now i'm thoroughly confused.  A representative at AT&T laughed and said they've heard of those restrictions before. 
    I was never notified about such a status, nor am i pleased at having to bully a representative into telling me about it.  They refused to submit such information in writing when I asked them to mail it to me.
    With iphone 5 coming out this summer and AT&T improving their coverage, I'm shocked that Verizon would have such penalties for good standing customers.  It's one thing to **bleep** off a customer who misses payments and only makes up the tiniest percentage of sales but to **bleep** off a customer that has never hesitated to purchase new equipment and accessories AND STILL keep paying my bills on time?
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  • The Official Complaint P

    I have started this thread to ) make Creative realize that customer service is important, 2) to allow them to view the complaints of their products AND services, 3) make corrections to problems, and 4) be a better company in the future. This thread is not created to fraudulently libel or slander Creative; it is here only to show the employees and people in charge of Creative the importance of their customers' opinions. Do not post here to libel Creative; only explain your situation, how you believe Creative could fix this problem, and how they could do better in general. Yet again, to prevent me from getting legal action taken against me, only speak the truth; do not slander Creative.

    Many want long warranties and great customer service for free, but are they willing to pay for these in the form of higher prices? These things have a cost that is quite substantial. It is up to the consumer to decide if they want to pay for these. Those who want a longer warranty can buy an extended warranty from Creative. Those who don't want to pay for the longer warranty won't buy it.
    What would be a good way to give better service to those who are willing to pay the cost for better service, while giving those who want a no frills approach a lower price? Some software companies have a 900 telephone number and charge by the minute for support. This enables those who don't need the support to buy the software at a better price.

  • How can I file a formal complaint with the Apple Online Store Canada?

    I've spoken to two customer service representatives at this point about an order that I cancelled within a half an hour of placing it, as I was initially unaware that the product I purchased would not fit my sister's iPhone. As stated in the Cancelled Order portion of the following page: http://store.apple.com/ca/help/viewing_changing_orders#cancel, I should NOT have been billed for the order. I was billed last Friday and am still yet to receive the refund, despite the fact that the first rep I spoke to advised that my money would be refunded in one day. The statement on the link I provided is completely misleading, as well as the email I received stating that I would not be charged at all. Someone with Apple must amend this statement on the website and the automated emails, as it could be considered legally misleading. I will in no way be pursuing any legal action, as I don't have the time and I'm only out $90.00, but I can't imagine having purchased the MacBook that I wanted to purchase prior to this incident and going through an ordeal like this again. Can someone please advise who I should contact and where I can find their contact information please? I love the apple products that I own and would hate to discontinue my customer relationship with the company.

    Also, please remember that no refund from any store is instantaneous. They will process the refund, probably within 24 - 48 hours. After that, your bank/credit card company has to credit your account....... mine takes at least 3 business days to do so (the banks are very efficient in posting charges, but like to keep the money for a couple of days before giving it back to you - they've been doing that for years).
    Edit: I just checked their return/refunds policy and it includes this:
    Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
    If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
    Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within 3 business days. If you’d like us to mail you an Apple Store Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS). If you purchased an item from the Apple Online Store and are returning it to an Apple Retail Store, you'll receive an Apple Store Gift Card by email within 3 business days.
    Note that it states it will be initiated immediately, but  will be sent within 5 business days.
    Read the entire policy here:
    http://store.apple.com/us/help/returns_refund

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