Re: BT HomeHub 3 wifi loses connection

I’ve had a Home Hub 2 and Infinity for some time and have been really pleased with reliability and performance.
Wanted BT Sport ( and a cheap YouView Box) so subscribed.
YouView Box arrived next day – excellent bit of kit from Humax.
BT supplied Powerline adapters. A doddle to install and all iPlayer stuff working great but BT Sport wouldn’t work on the You View box or on the PC giving me “check your cable type messages etc” or VC017 error message on PC . I knew there was not a cable/broadband connection problem so was planning to implement proposed solutions from forums.
In the meatime, I received an email from BT saying they noted I had BT Sport so needed a Home Hub 3 which they dispatched. It arrived two days later which is pretty good.
Installed HH 3 and BT Sport on YouView box worked fine.
But on PC, I still got “Unable to playback video: VC017”
Resolution to this specific problem was
Try setting your device to get the time from the internet. Here's how to do this:
Go to Control panel
Go to date and time
Select internet time
If the clock is already set to internet time, unset it and then select it again.
Re boot your PC (important).
I then got a different problem
"You have reached your maximum number of concurrent streams: VC010"
This is because you have more than two streams running. You can access the BT Sport App and btsport.com on as many supported devices as you like, but can only watch two streams at the same time. Steps to fix the issue:
Stop all streams online or on the App and try again. You may need to wait a few minutes before you can start another stream.
I had no other streams running but then noticed that other WiFi connected devices ( laptops, printer etc) were dropping out. I know it must be WiFi because cable and Powerline connected devices were fine.
The one that got my attention was resolved by the following
Open your web browser and type in
http://bthomehub.home to open the Hub Manager.
If this is the first time you have visited the Hub Manager you will be asked to change the password which is on the removable tab at the back of the H3
Enter your password and find the Channel Selection drop down for either channel 1,6 or 11. I chose Channel 6.
As a result, the WiFi no longer drops out and BT Sport now works on my PC.
BTW, I have a BT supplied YouView box and two purchased (John Lewis of course) Humax YouView boxes in different rooms all on Powerline adaptors, all running BT Sports with no problem.

I had a similar problem, but with my Home Hub 2.
I ran inssider (http://www.metageek.net/products/inssider/) found a clear channel and set it to that.
This greatly improved things but not completely.
Anyhow the first thing I did when I got HH3 (and Infinity)..... I deselected the smart wireless and set it to this free/clear channel.
This seems to have completely cured the problem.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

My wifi loses connection to my phone and laptop at the same time every 30 mins or so.

Hey all.
I have a WRT160 V2 router with firmware v2.0.02. I have had the router for years without any problems. A few months ago I have started to see an issue where I lose connection to my internet on my laptop, and wifi on my phone at the same time. I have wifi calling on my phone and it disconnects also at the same time. All of a sudden, everything will stop working, then about 40 seconds later, it all works again. I lost the connection maybe every 30 to 60 mins
Does anyone have an idea what can be causing this issue? Thank you.
It is really annoying because I rely on wifi calling for my primary phone, and I end up getting cut off when talking to people. BTW wifi calling is for all tmobile phones, but also normal wifi to surf the web on my laptop and phone drops too at the same time.

I would suggest that you isolate the problem. You may start the isolation by connecting a computer directly to the router (hard wired connection). Observe the connection for couple of hours. If the connection is stable, problem might be on the wireless settings of the rotuer. If the connection is not stable, do further isolation. Connect the computer directly to your modem. Observe the connection for couple of hours. If the connection is not stable, call your internet service provider. If the connection is stable, problem might be on the router itself. Upgrade the firmware first (firmware available in the website: Ver.2.0.03 Build 9). After the upgrade, reset and reconfigure your router.

Wifi loses connection when sleep

why does my wifi lose conection after sleep mode on Lion 10.8.5

Try the basics first:
Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT4628 Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.
================
Lion 10.8.5
No such animal.
Lion = 10.7.x
Mountain Lion = 10.8.x

My macbook Pro Used to lose connection to Enterprise wifi

When i am at home it seldom loses connection to my home wifi ,except after waking up from sleep!!!!
When connecting to a Enterprise Wifi ,like University Wireless , it will lose connection frequently!!
How to deal with this 2 problems?
I am using the lastest edtion of OS operating system.
Thanks.

Hey there Hannahboyce,
Welcome to Apple Support Communities.
Take a look at the article below, it provides troubleshooting tips that may be able to help you resolve the DVD burning issue on your MacBook Pro.
Disc Burning Quick Assist - Apple Support
Take care,
-Jason

Macbook and macbook pro lose wifi internet connection. Why?

Have moved house, got a new internet connection everything has been ok for 2 weeks. Suddenly both my macbook and my son's macbook pro won't stay on the internet. They lose connection every 3/4 minutes.
We turn the airport off, close safari and then turn ariport in again. You can reconnect again but only for a short while.
We have other devices that connect to internet - internet radio etc. These don't drop connection so I don't think it's the internet/modem playing up. Even when these devices are turned off the internet connection fails on the macs.
I can also connect successfully to the internet using the ethernet cable.
What has happened?
Have we got malware?
What can I do?

You haven't brought any new technology which will effect your wifi signal? Like TV or Audio?
Have you tried to change the channel?
The problem really has to be related to the actual wifi router as both MacBooks have become effected.
If it was just the one MacBook, then there could be a possibility of some hardware having problems in the MacBook.
Are you getting a strong signal but no Internet?
If you have a house phone connected to the same socket as the router, the filter could need replacement.
Most DSL lines have filters that often need replacement after a period of time.

I have an iMac (Mid 2010) and am running 0sx 10.8.5 and the WiFi always loses connection during sleep mode. I have seen numerous different solutions none of which seem to work. Can anyone help?

I have an iMac (Mid 2010) and am running 0sx 10.8.5 and the WiFi always loses connection during sleep mode. I have seen numerous different solutions none of which seem to work. Can anyone help?

Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked
          Remember networks this computer has joined
is checked.
2. Follow the instructions in this support article under the heading
          Symptom: After restarting or waking from sleep, my computer might not connect to the Internet
3. Reset the PRAM.
4. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
5. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.
6. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
7. Repair permissions on the startup volume.
8. Turn off Bluetooth and test.
9. Reset the System Management Controller.
10. This step shouldn't be necessary, but has been advised by Apple Support in some cases, apparently as a workaround for a bug. Open the Energy Saver pane in System Preferences. If applicable, click the padlock icon in the lower left corner to unlock the settings. Enter your administrator login password when prompted.
Select the Power Adapter tab and uncheck the boxes marked
          Wake for Wi-Fi network access
and
          Enable Power Nap...
if present. Then, if the computer is a MacBook, select the Battery tab and uncheck
          Enable Power Nap...
11. Reinstall OS X.

HT1695 My phone sttruggles to connect to wifi & if it does connect it loses connection after a few moments

My phone sttruggles to connect to wifi & if it does connect it loses connection after a few moments, This has happened a few months ago and i had a replacement phone sent a couple of weeks later it happened to my husbands i phone 4s and now 4 months later im having the same problem!

Thanks, My Husbands I phone and Laptop are not having any issues connecting to the wifi and i have reset the network settings and have restored the phone. It will connect to the wifi for a second then looses connection.

IPad2 loses connectivity to wifi

Recently my iPad2 has lost connetivity to my wifi network in areas of my home where it was not a problem before. I thought it was a problem with my wife's new 4th gen iPad, but it does not occurs with her new iPad shut down. Her 1st gen iPad does not lose connectivity, nor does either of our MacBook Pros or other devices. It's only the iPad2 and it reconnects when I get within ten feet of my Time Capsule and my Airport Extreme, that I use as a network extender. I have tried setting up the 2.4ghz devices on a separate channel but that deos not seem to work. I have rebooted both the iPad2 and the TC still doesn't solve the problem. I don't believe it is an iOS update problem since it worked fine since the latest update. The only new factor was the 4th gen iPad being used.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I am have trouble with 2 new 21.5" iMacs losing wifi connection from my network. I have 4 other vintage iMacs that never lose connection. Please help.

I am have trouble with 2 new 21.5" iMacs losing wifi connection from my network. I have 4 other vintage iMacs that never lose connection. Please help.

This subject has been talked/written about a lot, after Lion was introduced. A solution from Apple has not yet been published, everybody is waiting.
Try for instance https://discussions.apple.com/thread/3734081?start=15&tstart=0, but there are more discussion groups with the same subject: frequently lost WiFi-connections in newer Macs running Lion or up.

WiFi phones lose connection with AEBS, unable to reconnect

I have 2 WiFi phones with T-Mobile Hot Spot at Home, a Blackberry 8900 and a Nokia 6086. Had a Linksys router that got so it required rebooting several times a day. Got AEBS, worked flawlessly for a while. Now having a similar problem. Seems to be worse on cold nights. The WiFi connection drops and the cell phones switch to the cell towers (which is a poor connection). Attempts to reconnect using the phone results in the message "Incorrect Passcode Security Key" or something similar to that. The only solution so far is to reboot the AEBS. Both my Macs use Tiger, no Leopard as they are PPC's. Had to borrow a Leopard Mac to set the AEBS using the utility, but do not have it always a available. As far as I can tell, when the phones lose connection, so does the lap top, but the hardwired iMac seems to still work. Can you help me out on this?

Thanks for the suggestion - it's a good idea. Unfortunately it wasn't possible at the time as my husband was mid-game using the router! The problem didn't happen last night - all very odd! If it happens again I'll certainly try your suggestion. Many thanks.

MacBook Pro loses connectivity to netgear router every few weeks. All other wifi devices in my home work (iPad, iPhone, tv,). If I go near the router, I can reconnect, but maybe only for a few hours. So every few weeks I reinstall Netgear software. NG.

Every few weeks I lose connectivity to my Netgear N router. Its becoming more frequent. All other devices in my home work fine (ipad, PC's, iphone, etc..). In order to work for a few more weeks, I reinstall the Netgear software (using Ethernet cable to router) . This is a hassle. I use WPA-2. Every once in a while I can reconnect without reinstalling the software if I go NEAR the router. But this connection doesn't last too long (a few hours).
What do I do?

Every few weeks I lose connectivity to my Netgear N router. Its becoming more frequent. All other devices in my home work fine (ipad, PC's, iphone, etc..). In order to work for a few more weeks, I reinstall the Netgear software (using Ethernet cable to router) . This is a hassle. I use WPA-2. Every once in a while I can reconnect without reinstalling the software if I go NEAR the router. But this connection doesn't last too long (a few hours).
What do I do?

Officejet Pro l7580 Constantly loses connection to wireless laptop!!

Hi and thanks for helping.
I have an Offiecejet Pro L7580 and use it on my network, servicing a desktop and a laptop. The desktop is wired to the router while the laptop is wireless. Concerning my desktop, the printer connection is solid. It is 100% dependable. My laptop is a completely different story. I noticed that it would connect just fine and print, scan, etc... But after about 10-15 minutes it tells me that it is disconnected. This has been a continuous problem. Both systems use win.7 Ultimate 64 bit.
I found out that if I go into my D-Link DI-524 wireless router and change my wireless channel from one to another, it automatically reconnects. This means that my printer... or laptop is losing a connection due to channel activity. I have tried multiple channels in case of wireless interference from other devices. It happens all the same. This either sounds like a printer firmware problem that loses connection when the router channel cycles, or my laptops network card (even though I never lose connection to the internet). My laptop uses a buffalo mini usb wifi adapter (thanks to a widely known problem of DV series factory defects).
Please help me find out what the problem is.
Thanks,
Jason

Here are a few things to try:
1. Update the firmware on your router.
2. Set a static IP address for your printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.0.100 to .199 Enter 192.168.0 220 for the IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

IPad3 loses connection to home network and same happens to laptops.

I purchased the new IPad a week ago. Since then, I often lose connection to home network. Cannot join network unless I power off and on the modem/router. This also hapens every morning. The same is now happening with our wireless laptops. Never had any problems all these years until the iPad was introduced to our network. Our Internet provider confirmed that modem/router protocols were set per advice from Apple Support and they did additional tweaking but problem persists. I am thinking of getting a new modem and router but wonder if it is worth it. Has anyone had similar problems where their other devices are having the same connection issues as the iPad? Thanks.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

MacBook Air loses connection to internet but not LAN

Hi, I am using a MacBook Air 11" (mid-2012) running OS X Mavericks (10.9.3). I'm connecting to my home LAN via WiFi connection to a TP-Link 300M Wireless router that is setup as a switch (per instructions here http://www.tp-link.com/en/article/?faqid=417), which in turn is connected via wire (ethernet-over-power) to a Technicolor cable modem/router provided by my ISP (UPC in the Netherlands; I can look up the model number of the router if needed, but it's two floors down right now and doesn't strike me that this is the cause of the problem).
I have a problem that my MacBook Air intermittently loses connectivity to the internet for extended periods (minutes) even though (a) the MacBook Air maintains full connectivity to my LAN at the same time through WiFi and (b) other computers connected to the cable modem/router maintain their connection to the internet while my MacBook Air has lost its connection.
My test to see where the breakdown is occurring is to have four terminal windows up and running ping processes:
1) ping to 192.168.0.1 (my router) - this always stays live, with essentially no lost packets
2) ping to an external address (I'm using 74.125.136.94, a google.nl address) - this is my main test for access to the internet and where I see ping failures (I'm also testing with pings to other sites when the problem is occurring to ensure it's not something on the remote end).
3) ping to 192.168.0.13, which is a Synology NAS attached via ethernet cable to my main cable modem/router - this always stays live, with essentially no lost packets.
4) a login to the Synology NAS, where I am also running a continual ping to 74.125.136.94, and this external ping does NOT fail when the one from my MacBook Air does, it stays live with essentially no lost packets.
The problem will usually correct itself after 1-3 minutes (though the time is not consistent), and also gets corrected if I turn the MacBook Air's WiFi off and on again.
Any suggestions for what I can do to stop this problem?
Thanks
John

> 1. If the MBA is connected to the
> a. the Technicolor SSIDs, is the behavior the same (poziom-k testing shows that a second AP causes problems).
No. If connected to WiFI served by Technicolor, the problem does not occur (even if the other AP is connected to the network).
> b. can the Technicolor be replaced easily by an Airport Express/Extreme, to repeat this test?
Unfortunately, Technicolor in router mode is required by my ISP.
> 2. Instead of WiFi, if the MBA is cabled to the secondary AP, is the behavior the same?
Yes.
> 3. Has Wireless RF interference been ruled out for dropped connections?
Yes. A Windows machine and several iOS mobile devices work flawlesly for me.
> 4. If the MBA has a wired connection to the Technicolor, does the problem still exist?
No. The problem occurs only if connected through additional AP.
> 5. Have packets been captured at each interesting point in the topology to see where are packets drops occurring? netstat -s is probably worth looking at > such points. Wireshark (or similar tools) can help.
Not yet. I will not have a chance to do it for the next few days though :/

Apple remote app loses connection

I am using the remote app to control my Itune on my computer on Vista. I am able to initiate the connection. But when I close the remote and re-open I still see the library but I am not able to open it.
I able to reconnect if disable and re-enable home sharing.
*I have no firewall activated
*WiFi conection working perfectly
*Same problem from my Ipad and my Ipod.
I did all recommend troubleshooting from apple with no success. I read a lot of post on web about that problem but it seems that it should had been fix in the latest version.
Any idea
Thanks.

I have the same / similar problem.
Just after starting iTunes (10.1.2) I can see the library in remote (2.1), can connect and control iTunes.
This works fine for a couple of minutes, then the remote app loses connection to iTunes. The library turns from black to grey in settings, can nor be found nor added.
I have tried this on two different Vista PCs and three different routers with all firewalls turn off.
Looks like a straight forward bug to me. Any ideas please?
Message was edited by: NiklB

Re: BT HomeHub 3 wifi loses connection

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