Re: BT hub 2 to 3, Any significat benefit??

Question

 FAO "Keith"
Ive just had my HH2 replaced (with the HH2 although I was promised the HH3)
On the HH2 box its boasts 'up to 40m' although Ive recently committed to BT for a further 18 months to obtain superfast 'up to 80m'
Can the HH2 actually deliver 80m and can I cancel on the grounds that BT is not fulfilling its part of the contract. The best speed I ever had was a wired 25m with the first HH2 on the 'up to 40m' service Since 'upgrading' Ive never achieved over 10.5, either W/L or wired, and very intermittently with constant W/L drop-out with the old and new HH2's
It seems that BT would risk losing customers for the cost of (and very little cost at that with mass produced consumer electronic equipment) supplying good working equipment fit for purpose. Even the cabling used for Infinity connection is of very poor quality, and this goes right down to the stapling and install.

Answer 1

Simple question, but again no answer.
Off track a little, but in the early days of Freeview digital TV Sony actually admitted (eventually) that its digital TV's would not give a suitably stable reception if the signal level was below a certain db level; spectrum analysers had to be used in every customers homes (all FOC by the way) to check every single transmitter signal received, whilst other manufacturers equipment and most straight out of the box 'set top boxes' would work on, as the saying goes in the industry, a length of 'wet string'
I simply asked whether HH2 was capable of delivering the speed/s claimed for the service I am paying for (76.8 with Infinity 2) and committed to paying for for the next 15 months, with every month being religiously ticked off on the calender I might add.
What BT does not realise is most customers do not have time to spend doing countless tests and diagnostic procedures - that's why we pay the silly prices BT charge.