Re BT swapping calls charging from my ISP Provide...

My gripe which is ongoing is BT moving my calls charging from Virginmedia to BT on the 5th of July without my consent.
This is after being told by BT that this procedure would not take place (20th June), even though in my Account page of the BT website it stated the charge would occur on the 5th. Regardless of this BT moved my calls to themselves from VM. In the process they have denied me my call/broadband package deal with Virginmedia which as a result of this has become more expensive.
Being told (on the phone) when I asked to be emailed, that I would be reinbursed for call charged doesn't really help matters when the change is all BT's fault!!!. So I'm incurring charges calling BT, Virginmedia not to mention trying to sort out this mess.
So frankly BT are not my flavour of the month just now....if ever again!.

Hi Buchanloon,
If you can fill out the contact us form, in the "about me" section of my profile, we can look into this for you!
Cheers,
Chris.
BT Moderator Team
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