Re-Building Library Failure/Firmware Problem on X

Hello,
I am experiencing a serious problem with a Zen Xtra 60gb. Last night when my brother booted up his player it went straight into 're-building library', not a completely uncommon experience, I know. However, this prcess failed to complete and stuck around /3 of the way through before moving to a 'Firmware Problem' screen.
Having searched through various forums I tried a few tricks:
Firstly, of course, I reset the player with a pin.
I booted into recovery mode and tried a 'Clean-Up'. This strangely cleaned 400% of the player before completing.
I also tried removing the OS and replacing it again. It is the latest firmware version.
None of these things solved the problem.
Therefore I would be very much grateful for your advice as to solve the problem, hopefully without losing the data. If at all possible, I would much appreciate someone sending an earlier version of the firmware to see if that works (currently using .20.08 ).
Windows XP currently detects the player, but presumably none of my software will work without the Firmware installed, but if someone could maybe point a way to back up the data on the player in a current state, we'd be extremely grateful (yes, I know he should have done that already).
Of course I'll ring Customer Support first thing tomorrow, but I'd love to get this solved quickly for my little bro as he's spent quite a lot of time getting everything he wants on the player and makign playlists.
That was one long message, but I wanted all bases covered. Thanks in advance...

See "firmware problem" in the FAQ post.
If you've tried everything there and still get the error then the player is faulty and needs to be replaced. Contact Creative via the Support > Contact Customer Support link on this page.

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Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen micro 're-building library' er

I was listening to my zen micro one day in the travel dock, I went to skip a song, and it froze. Then re-building library popped up and hasn't stopped since! I've taken the battery out, and have tried hooking it up to the computer, and nothing has worked. Has this happened to anyone? If so, how do you fix it's

Same thing here....
I'll include some details in case anyone in Creative is interested:
Bought a TravelDock about 5 months ago. Since then used it at the office with my Zen Micro in it. At the end of the day I would turn off the whole thing, unplug it from the wall and leave it (with Zen Micro still in) put away until the next day. Whenever I travelled I would take the Zen out of the TravelDock and bring it with me to use with earphones.
After about 3 months my Zen Micro would not power off when I pressed and held the TravelDock's remote as instructed in the manual. The message "Shutting down..." would appear but the display never turned off. I had to take the battery out and replace it for the unit to turn off and rebuild the library. After that it would work fine...but when it came time to turn the TravelDock off I would get the "Shutting down..." deal most of the time. So I've been having to pull the battery out and back in again on most days after using my Zen Micro in the TravelDock.
One day (3 days ago) I brought the Zen+TravelDock home with me to sync some songs I had on my home PC so I could take them with me cause I was going to travel the next day. Synced fine. Unplugged it from the PC and put my headphones in to listen to some music while I was preparing for my trip. When I slid the power I just got "HARDWARE PROBLEM" and haven't been able to access any functions on my Zen since...
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Re-Building Library Failure/Firmware Problem on X

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