Re: calling charges by country

The website is a joke. I simply want to know what the cost per minute is on pay as you go, for calls from Spain to a UK landline. All I keep on getting is the rates page which does not work. I am going round and round in circles. How hard is it to find out the answer to a simple question.

http://www.skype.com/en/rates/#FR
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HT204380 How can I make a face time call from one country to another( supporsing both parties using iphone 4s). What will be the caller charges. If there is no charges as we use wifi, will there be a charge till connecting the call?

How can I make a Face Time call from one country to another( supporsing both parties using iphone 4s). What will be the caller charges. If there is no charges as we use wifi, will there be a charge till connecting the call?

FaceTime is free to use. You will not be charged for using FaceTime.

BT Softphone and call charges.

I'm not sure where I should post this as it relates to my Broadband Talk and Softphone software.
The BT Softphone software has a Country selector in its Help>Call Charges but doesn't show all the countries of the world. Thinking it wouldn't cost much after looking at similar countries that were in the list I went ahead with a call to the UAE.
When I received my recent BT bill I found that I had been charged £9 for my 9min call to the UAE. Also the billing was rated as a Standard BT call.
Why was this? I was using VOIP over modem (BT Softphone) to make the call and not my landline.
Can anyone explain this.

If a country isn't listed, then BT wouldn't have a cheap VOIP link to that country. The call would be routed over the traditional phone network and billed accordingly.

In Siri, I can call by my voice, but why I can not use Siri voice call in my country (Laos), just can call only us phone number; my country we use like 3 number for option call, 8 numbers for call friend but Siri cannot use this please help us, thanks

In Siri, I can call by my voice, but why I can not use Siri voice call in my country (Laos), just can call only us phone number; my country we use like 3 number for option call, 8 numbers for call friend but Siri cannot use this please help us, thanks
And please help me can type Laos font in it like andrio phone.

Hi Cozumel,
Thanks for posting. I'm sorry you're having problems with your bills. I can take a look at this for you. Drop me an email with your account details and a link to this thread for reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Re BT swapping calls charging from my ISP Provide...

My gripe which is ongoing is BT moving my calls charging from Virginmedia to BT on the 5th of July without my consent.
This is after being told by BT that this procedure would not take place (20th June), even though in my Account page of the BT website it stated the charge would occur on the 5th. Regardless of this BT moved my calls to themselves from VM. In the process they have denied me my call/broadband package deal with Virginmedia which as a result of this has become more expensive.
Being told (on the phone) when I asked to be emailed, that I would be reinbursed for call charged doesn't really help matters when the change is all BT's fault!!!. So I'm incurring charges calling BT, Virginmedia not to mention trying to sort out this mess.
So frankly BT are not my flavour of the month just now....if ever again!.

Hi Buchanloon,
If you can fill out the contact us form, in the "about me" section of my profile, we can look into this for you!
Cheers,
Chris.
BT Moderator Team
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Reallocation of call charges / Skype link embed on...

Hello, all!
I have embed a link in my blog http://pluseurope.over-blog.com for calling a third party. I like to have call charges apply to my account as blog owner.
Reverse call charges and forwarding are not solutions in this case.
Thanks

LWCoates wrote:
If I've missed something do let me know, otherwise please post clearly the details of all call charges, including shared cost calls.
Hello and welcome to the Skype Community!
All calling rates including UK "shared cost" calls are fully disclosed and can be seen on our main rates webpage here: http://www.skype.com/en/rates/#FR
Type "UK" into the field and then click Skype Credit View all PAYG calling rates*
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited calls to a country/region of your choice

Hello
I just got skype premium and it says I get unlimited calls to a country/region of my choice.
I chose hong kong but then it asked me for $$ and I don't want to give them my $$.
So How do I do it (live chat support isnt working).
Thanks

TheWaterlooKid wrote:
but then it asked me for $$ and I don't want to give them my $$.
Hello,
This is a bug in our system which is being corrected as quickly as possible. It is not necessary to purchase credit with a Subscription. Apologies for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Call charges to the Canary Islands

Hello,
I just wanted to know why does BT differenciate between calls to the Canary Islands and calls to the rest of Spain?
They have the same numbering system, are as much part of Spain as Madrid or Barcelona, calls to/from the islands cost the same as calling any other region in Spain. Plus there's no way at all to differentiate a mobile phone from Spain or from the Canary Islands since the area codes are the same.
This really puzzles me since this is the very first time in my life I've seen this (excluding the Canary Islands from the rest of spain) in terms of calling charges.
It's like having a Spanish telco charge more to calls to Northern Ireland than to calls within England, Wales or Scotland.
thanks!

Hi Guys
Calls to the Canary Islands are treated separately in wholesale terms, ie, the space that we buy on networks to send calls, and historically they have had a higher delivery cost than those for calls to mainland Spain. That’s why there is a difference in the prices offered by us and other operators for calls to these destinations. We are constantly reviewing our prices and may look at this area in future but there are no plans to make any changes at this time.
Friends & Family International offers much lower prices to the Canary Islands compared to our Calling Plan rates, find out more here.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25500
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

HT1355 Is airplane mode a good way to avoid call charges while traveling outside of the US?

Is airplane mode a good way to avoid call charges while traveling outside of the US?

Yes. It will completely disable the cellular radio. You can turn WiFi on while the phone is in Airplane mode, so you can used data when connecte to a WiFi network.

ISDN Call Charge Band

Hi,
I was wondering if someone can explain, what is an ISDN Call Charge band & how can one verify the same on cisco Voice Gateway Platform AS5400xm

Hi, perhaps you are referring to AOC, Advice Of Charge, it's a message the telco sends to tell customer the charges per call.
Unfortunately Cisco router cannot use this information in any way.
Or else please clarify in which context you've heard the term.

Skype Premium & calls to preferred country

Dears. I have subscibed Skype Premium 3 years ago. Only few days ago I have realised I can call to land lines in my preferred country free of charge as it is included in subscription fee. Is that correct? If I try to create new Skype Premium accoount, it works but not for my existing account - I simply cannot find where to activate such option. May someone help me please? Thanks.

signorenet wrote:
I just paid the 12 months skype premium option with selected country Canada. When I try to call from skype installed on my HTC it gives me some issues. Basically the cal never goes through, whilst on my computer no problem at all. Normal skype calls work on the HTC android app.
Any ideas whats going on?
I have the same issue with the use of Skype in my Samsung Galaxy S3. My Skype premium package/subscription includes unlimited calls to Greece but this is not enabled in Skype's Android version (vs. Skype's Windows/Mac versions).
I would greatly appreciate any (available?) solution(s)/workaround on this issue.

Shipping Charges and Country of Destination

In a B2C environment is it possible to configure Webtools to calculate shipping charges dependant upon country of destination?
I don't think so but I'd like to be proved wrong.

Sorry, I've just seen that the same question was asked recently on 18th June 2009 - I suspect customisation is the only answer but it would be good to have this confirmed

International Calling charges $2.50 per minute

I used the *611 tool to add international calling to my plan. It was super easy but I've been financially assaulted with charges. Here's how things transpired:
1) Dialed *611 and stepped through the options, some via key strokes and verbal direction, ultimately I added international calling to my plan.
a. At no point in this process was I prompted by the automated system of my potential charges; I was not advised of them via email or text either. I thought that was strange but, unfortunately, moved on with my day without follow-up.
3) Approximately 1 week later I called my friend in Australia and spoke approximately 60 minutes.
4) Bill arrives: $237.55. It's normally $74.51. A 218% increase!
5) Called customer service (spoke with Anthony) on 3/17/15. Was advised that I was charged $2.50/minute for my international call plus taxes!!
6) 3/20/15 Anthony called me back, as he was granted approval to provide me with a $30 credit. Anthony provided excellent service and support by demonstrating kindness, listening and follow-thru, and I say this NOT because I was provided a credit, but because he truly was pleasant to work with.
My grievance is in regards to what I feel are deceptive practices: no confirmation of charges upon adding international calling via *611, nor was a confirmation email or text sent to my attention. Why? Can this be improved?
My requests: more thorough advisement to your international calling customers when making the *611 tool as accessible as it is. Sure, I like ease and keeping it simple, but I don't like the lack of communication that I was provided and the outrageous charge. On behalf of myself, current and future customers, I ask that you review this particular feature within the *611 tool.
I've taken my lessons from this process and I ask that you consider my circumstance so to improve the customer service experience.
Thank you.

I know International charges can add up fast, jai4. I'm sorry the automated process was not clear of charges. All of the International plans, options and rates are available online here: http://www.verizonwireless.com/landingpages/long-distance/ Since the services were used, we're unable to issue more credits. Again, I'm really sorry! VanessaS_VZW

Re: Subscribed for World Free, but call charges de...

When Skype made some changes to Premium accounts, I got an e-mail from Skype that says:
"A few changes to your Premium account
Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost.
That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now.
Here’s what you'll now get…
1. Unlimited calls to mobiles in 8 countries/regions and landlines in 63—see our full list.
2. Up to 10 people together on a group video call.
3. Live chat support when you need it.
4. The same great ad-free4 Skype you’re used to."
Then why do they charge me for US mobile calls if US mobile calls are included to this list?

Checking for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

AA Call forwarding by country

Hi all,
I'm trying to configure call forwarding based on the country where the call originated by AA.
I am using CUCM 7.1 and the CUE Editor 7.0.6.
Anyone have any idea how to do it?
thaks in advanced.

Hi Antonio,
I suspect that this would require a custom AA script to achieve this, Paolo one of the regular contributors on these forums has in the past been very helpful with custom scripts.
I'll Try and send on a message to Paolo unless he sees this post before I message him
Cheers,
David Trad.
davidtradconsultinggmail.com

Re: calling charges by country

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