Re: Can't login to account.

Yes, I've been having the exact same problem. I opened a best buy credit card and tried to purchase a MacBook Pro but if I'm able to finally get through all the password nonsense and SOMEHOW finally log in then when I go to checkout it asks for my username and password again and tells me that my password or email address is incorrect. I don't understand how/why this is happening and why best buy doesn't want my money. I've tried all the steps that have been suggested to no avail. Very frustrating.

Hello Colinandrew12,
I can imagine how frustrating it must be to not be able to log in to your account to purchase your MacBook Pro.
I have gone ahead and reset your password. Please note, for security purposes, the link will expire within 3 hours. Please make sure you have cleared the cookies, cache and clear all the saved data in the browser, use all lower case letters when creating a new password and perhaps try using a different browser. Also you will need to re-add your credit card information, as it is is deleted with the password reset. Please let me know if this does not solve the problem, and I will look into it further. In the meantime you can also check out as a guest or visit your local Best Buy store. 
I apologize for the inconvenience this may have caused, and please do not hesitate to let me know if you have any further questions or concerns. 
Thank you, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Hello there riptidewahoo-
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