Re: can't scan to PDF

Can only scan to jpeg.  I need to scan to Pdf.  The printer used to work fine but sometime in the last thirty days it decided to eliminate the choice of jpeg or Pdf and whether i want to scan more than one page to a file.  Please help and make it simple because I really don't understand what's going on.

Hi maddogmalia,
Welcome to the HP forums!
I'm sorry to hear you've been experiencing some issues with scanning but with some additional information I'd be happy to have a further look into things
1. Which model HP printer do you have?
2. Which version of Mac or Windows do you have?
3. Is the printer connected via USB, Ethernet or wireless to the computer?
4. Did you notice if any updates occurred at the same time this issue arose?
5. Is there anything you've tried on your own already? Just so I don't ask you to repeat anything major!
Once I have this information I'd be happy to have a further look into things. You can also, if you're using Windows, download and run the HP Print and Scan Doctor to see if it can assist. If it fails on anything just let me know!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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