Re: Can't use my monthly subscription

my subcriptions is indicated as delivered but i can't call since it indicate that i have sued up all my minutes

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Can't use my monthly subscription

Hi
I bought $14.99 worth of skype credits yesterday, $5 was for the on the go skype credit while the other $9.99 was a monthly subscription.But I have only been allowed to use the $5 credits, the monthly subscription is not active. Can you please help and activate that for me since i really need to make some calls? Thanks
Best Regards,
Collins Agyekum
Solved!
Go to Solution.

Hi Collins!
I checked your account and it seems like you purchased a subscription which is identical to the one you already have. Please be aware that when you purchase an identical subscription, it will just extend your current subscription. But the new subscription you bought will only become active once the old one expires. I have sent a private message to you regarding when you can use your newly bought subscription. You can find the link to your mailbox on the top right of the community.
You can also open the link below to view more information about how our subscriptions work:
https://support.skype.com/en/faq/FA10495/
Hope this helps.
James
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How can I get a monthly subscription for combining PDF files

How can I get a monthly subscription for combining PDF files. I have been able to subscribe in the past, but now all I see is annual subscription. I do not need an annual subscription because I do not use it often enough.

Hi paige1186,
The Adobe PDF Pack subscription, which allows you to combine PDF, is only available at an annual rate of $89.99. We do offer month-to-month subscriptions of Acrobat Pro and Standard, but I think you'd actually come out ahead with the annual PDF Pack subscription, if you planned on combining files more than 3-4 times throughout the year.
Best,
Sara

I ask for help, I can not cancel a monthly subscription to Adobe! contrary to the tutorial does not appear scribed CANCEL PLAN on my page management plan, is not worse than any serial number of my subscription, where is it? how can I cancel monthly charg

I ask for help, I can not cancel a monthly subscription to Adobe.
contrary to the tutorial does not appear scribed "CANCEL PLAN" on my page management plan, is not worse than any serial number of my subscription, where is it? how can I cancel monthly charge?

Just to clarify: This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Have you done a Forum search?
How can I delete my account? There is no "cancel plan" in my creative cloud free membership.
Contact Customer Care

Skype Credit used before monthly subscription

Hi. I have Skype credit (Australian $) which I bought for ringing various countries.
However, I also have a monthly subscription for calls from New Zealand to Sweden. Whenever I call Sweden, Skype deducts from my Skype credit rather than from my monthly 120 minutes allowance provided by my monthly subscripition.
How do I get Skype to use my free minutes (from my monthly subscription) FIRST?

Hi, greumb, and welcome to the Community,
Please check that your subscription covers calls to the Swedish number you are trying to reach - some subscriptions cover calls to land lines (also known as fixed lines), for example, and not mobile numbers. If it does, please contact Skype customer service to report this issue.
Regards,
Elaine
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Can you purchase a monthly subscription

i dj for a living and have finally decided to purchase a mac. i am a little upset that i can't use my music site because it isn't compatible with a mac. does anyone know of any music sites that you can purchase a monthly subscription?

The answer to all is without BT Broadband you will not be able to view it unless you pay £12 to view it on Sky in your home.
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Can't Purchase a Monthly Subscription to Skype Gro...

I am currently using Skype Group Video on a Free Trial and have 3 days left. I have tried several times to purchase a monthly subscription, but it won't let me.
What can I do? I don't want to wait until the Free Trial period is over.
Thank you.

I am currently using Skype Group Video on a Free Trial and have 3 days left. I have tried several times to purchase a monthly subscription, but it won't let me.
What can I do? I don't want to wait until the Free Trial period is over.
Thank you.

How can I use my monthly contract while Studying in Europe

I have a pay monthly contract with EE and I am away to move to Holland for 5 months, what's the best way to still make use of my phone abroad without being charged a fortune?

You can buy bundles to help keep the cost down.
Have a read of this
Buying a bundle doesn't mean that your device will work aborad you need to make sure roaming is enabled on your account.
If you have a EE extra plan you still need to make sure roaming is enable on your account your plan only gives you free/cheaper calls when abroad.
If your wanting to enable roaming on your account there could be a deposit to pay if you haven't had the device for about 6 months.
Unless you have paid the deposit then roaming is not enabled on your account.
You need to activate roaming on your account by calling 150 from your device or from a landline 01707 315000 before you leave the UK.
But you still might be able todo this if you are abroad.
From the home page of your account go to "Plan and add-ons>Manage this device>>Usage Controls> and select Allow on call abroad and premium rate, If the option is not there you need to call
It can take 24 hours to activate
If you had this device/contract for under 6 months you need to call customer services on +44 7953 966250 from a landline.
Once you have activated roaming you can then use this link to see what cost there is and what bundles you can have.
http://explore.ee.co.uk/roaming/ee
Please read this about voicemail
http://ee.co.uk/help/getting-started/setting-up-voicemail/divert-to-voicemail
And this
http://ee.co.uk/articles/set-up-your-phone-for-using-abroad
Also sending a text to 150 with the words of RO country your going to i.e. RO Spain will get you a reply of what the costs will be from that country.

Serial number question - using Photography monthly subscription

I use CC Photography subscription. Just restarted my computer and PS will not login. It is asking for a serial number. Where do I find this?

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How can I cancel a monthly subscription?

So hard and take forever to cancel a subscription, but if I order, it take on two things to ask , the username and password.
I just want to stop or cancel a monthly subscription , that is. BRAINPOP.

Try here...
iTunes Store: Purchasing and managing auto-renewing subscriptions

How can I cancel my monthly subscription to acrobat reader?

Hi, I need to cancel my monthly subscription to acrobat reader.
Thank you

Hi Rinzlerac,
If you subscribed to PDF Pack or ExportPDF from the Reader Mobile app, your subscription is handled by the Apple App Store. Please contact them to have your subscription canceled.
Best,
Sara

Can I buy a copy of inDesign or do I have to use the monthly subscription service?

I do not want to pay a subscription service. $20/month is out of my reach. Can I buy a copy of the software? Thank you.

Creative Suite 6

Can I use one CC subscription on both my PC desktop and Mac notebook?

Adobe has long permitted a single purchase of products like CS6 to be installed on two machines (PC desktop plus PC notebook) for use by the same user at different times.
1. Is that still permitted with a CC subscription?
2. What if the desktop is a PC but the PC notebook gets replaced with a Mac? Will the user with one subscription be able to install and use CC on both machines?

Hi Showbear,
You can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
Please refer to the link mentioned below under the Getting Started option:
http://www.adobe.com/products/creativecloud/faq.html
Lets us know if it helps,
Thanks!
Gurleen

Can I use my Acrobat subscription on two computers?

Hello, I am trying to figure out of my CC 1 year prepaid subscription allows me to install Acrobat on another computer in my office.

Hi marcpalma,
Thanks for visiting the forums. If a second user in your office would be using Acrobat, that user would need a unique Adobe ID and password (which are used to buy the subscription and log in to Acrobat).
Please let us know if you have additional questions.
Best,
Sara

Come posso disattivare l'abbonamento mensile? how can I cancel my monthly subscription?

Please help, I don't know what to do!
Non riesco ad annullare il rinnovo automatico dell'abbonamento!

Hi xJudithx1988x,
You can manage your account by logging into adobe.com and following these steps:
*Sign in the top right corner using your Adobe.com credentials
*Click on your name (same location) and select ‘My products and services’
*From there you can check on your status, log in/account info, etc.
Hope this helps!
Kind regards, Stacy

Re: Can't use my monthly subscription

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