Re: Cannot find tablet in trade in system - Not honoring trade in

I would like an update on this situation given that the promotion is back again and my fiasco with the last promotion. Again, I am looking to trade in my tablets, and I would like things to go smoothly.

Hello Kxc262-
We appreciate your interest in participating in the Samsung Galaxy Tab S trade-in promotion. I apologize that you experienced issues the first time you tried to take part in the promotion.
All the stores were communicated the correct processes for how to do these trade-in’s for our customers, so the store should be prepared to help you out smoothly and easily. In addition, I did review your previous correspondence with Derek as well, and I apologize that the store never contacted you. However, I would encourage you to visit your most convenient Best Buy store and ask about the promotion.
In addition, the stores do have an internal resource they can contact if they are having issues with the promotion and need help. You can also contact us at 1-888-237-8289 while in the store if you are running into problems with the store processing it.
If you need further assistance, please let me know.
Thanks for connecting again with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Re: Cannot find tablet in trade in system - Not honoring trade in

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