Re: Cannot verify an email sub account

Please help.
I had an email sub account last year which was verified without any problems. Unfortunately I deleted that sub account by mistake this year.
The sub account I'm after is waiting to be verified in my primary account but I cannot receive the verification email. I used to get 553 error but having just got a new laptop I thought I'd try verification again but can't get the verification email and no 553 messages.
I called BT and get told it's impossible for me to get an email address I originally had back again.
Can you help please?
Thank you.

allsortz wrote:
Thanks for replying keith.
I deleted the account in January I think so it is now over 3 months.
Hi.
Indication is that the sub acconut time limit for re-use is now 110 days. It used to be 90 days, but that appears to have altered.
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Cannot verify an email sub account

Even thought I can send an email to a new sub email account when I try and verify that account so I can send email via that account the verify email from BT does not arrive. As there is no telephone based help for this problem, where do I go to get it solved? And yes I have ensured the email address is correct as it is the same as the one I can send emails to with no problem.

dereklthomas wrote:
Even thought I can send an email to a new sub email account when I try and verify that account so I can send email via that account the verify email from BT does not arrive. As there is no telephone based help for this problem, where do I go to get it solved? And yes I have ensured the email address is correct as it is the same as the one I can send emails to with no problem.
Hi. Welcome to the forums.
May I ask why you are verifying a sub account ? Are you trying to setup access via the primary account in order to send emails "from" the sub account without logging into the sub account ?
Are you verifying the sub account against the primary, or some other account ?
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Cannot Access my Email - sub-account only

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Hi yvette,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

I have two accounts and for both accounts I use the same emails. I cannot verify my email on my main account because of this. Help? Can I just cancel my other account to avoid confusion?

I have two accounts and for both accounts I use the same email. I cannot verify my email on my main account because of this. Help? Can I just cancel my other account to avoid confusion? I am totally stuck now.

By the sounds of it you have linked Email Accounts, if so this means that you will both recieve the majority of the same Emails, and if you do and you read them on your account (which is linked with your husbands) then they will appear to read on the both of them because they are linked. With the majority of Email providers these days they're Emails are (simplified) in the cloud you could say, meaning that if you read or delete shared Emails then it will do the same on both accounts rather than just the yours.
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The BT account holder should have access to MYBT (or whatever you want to call it) by means of a username and password, not an email address. Once in the account, all forms of administration can then be carried out including setting an email address for correspondence, access to BTFON etc. Further email addresses could also be set up for users under the account management.
Ahhhhhhhhhh Licquorice, that is how us poor minions without a raft of letters behind our names would do it, I think simple logic is the word.
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A simple analogy.
Remember the Americans spending millions of dollars and wasting thousnds of man hours developing a biro that would write in zero gravity......................... the Russians decided a pencil was best.

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I encountered the exact same problem with a friend a couple of years ago. If I recall you have to act quickly, contact Tech Support - you'll have to get your ex's permission. It took several days but in the end my friends email account was restored AND all her emails recovered. It did help that both she and her ex were BT customers.

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How do I increase the storage size for a email sub account?

Verizon sub accounts only get 250 MB of email storage. There is no way to change that limit.
If you need more space, you might consider downloading your mail to a client (Outlook Express, Thunderbird, Mac Mail, etc.) instead of keeping it on Verizon's servers. That way you are only limited by the amount of space on your pc. The downside of this is that your email is only stored on the one computer.
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Email sub account issue

I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats

Olegliber wrote:
I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats
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i have been trying to make my first email sub account but with no luck, I set up the account fine but when I try an sign in with it I get the invalid email message come up and can't sign in, I have checked in the manage sub account tab but it says I have no sub account made, I have tried making several more but am still having the same issue? Can someone please help with this I would really appreciate it

Keith_Beddoe wrote:
I had a similar problem yesterday when trying to create a sub account for one of my granddaughters.
Lots of similar messages which I eventually figured out. It was due to the e-mail address already in use on the system by something else, perhaps a lapsed or suspended one?
There is some strange "error" message which comes up when you try and create the sub account.
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Verizon yahoo email sub account.. No receive

I set up a new yahoo Verizon email sub account.
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WalterOlson wrote:
I posted this 10-23-2011, it is now 5-9-2012. Is there any solution? thanks.
10-23-2011 03:39 AM
I have been having the same problen since july 2010. I have 1 main account and 2 sub accounts. All 3 can send email, but the emails to the 2 sub accounts are bounced back with
Remote host said: 550 5.1.1 unknown or illegal alias:
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Contact tech support through one of the options on the Contact Us page. Explain the issue and that you need a ticket sent to the "OSC" for this issue to get resolved. If they won't create a ticket for you, ask to speak to a supervisor. (Being polite will get you further than yelling, trust me.)
The error you are getting means that what Verizon has in their system for that account does not match what Yahoo has in their system. This is not something that first-level support is going to be able to resolve.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

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As long as it has never been deleted and restored before, it can be restored. If the tech support agent tells you it can't be done, ask for their supervisor. They will have to send a ticket to another department, and it will probably take 24-48 hours, but it is possible.
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

HT1766 When I setup my new iPhone 5c I inadvertently entered wrong email address for apple id. I cannot verify the email sent. I have a new apple id, but can neither use nor delete the iCloud account. How do I get an iCloud account for this phone?

When I set up my new iPhone 5c I inadvertently used wrong email for setting up my apple id. I have since setup an id with correct email, but cannot verify the first account. I cannot delete it either. How can I get an iCloud account for this phone?

You said "have since setup an id with correct email, but cannot verify the first account. I cannot delete it either. ".
Why can't you verify it?
Do you not receive the verification email address?
If problem contact iTunes by:
http://www.apple.com/support/itunes/contact/

Re: Cannot verify an email sub account

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