Re: change of primary account holder

I have a very similar problem. I cannot set up my email on a new device because I haven't got the password and one of the security questions expects an answer which doesn't correspond to whaqt it should be. My husband is now incapacitated and he is the primary account holder. I am told I have to close the account and start a new one and I don't feel up to doing that.
How can you help?
Thnak you.
  MJuneD30

Hi MJuneD30,
Welcome to the community forum. I am sorry to hear you are having problems accessing the primary email account. I would like to take a look at this for you. Please could you send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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