Re: Chromebook not recognising network

Question

Hi all,
I just received a Chromebook 2 yesterday and cannot get online with it. It connects to the home network but I cannot get the internet. When I check the network settings on the Chromebook the security says RSN, but when I check the encryption security status of the HH5, I see it is WPA2, so I am presuming, this is why I cannot get on the internet.
Would this be a correct assumption? I tried going into the settings of the HH5 but could not see exactly what to do, so chickened out and placed this post!
Keith Beddoe? - would your wireless help document solve this puzzle?

Answer 1

I have this query on another site but have had little response of interest. Folks on here are more knowledgeable anyway, but this is a better summary of my problem for those that know a little about Chromebooks in particular !!
I have just received a Samsung Chromebook and just cannot get on the internet to sync my Google account. My last Samsung Chromebook just worked out of the box, ie switched on, it found my home wifi, I logged into Google and away I went.
This time, I just cannot get internet, despite the fact it says that the wifi is connected to my home network.
One thing I have noticed is that when I view the connection on my BT HomeHub5 management page, I see that the wifi encryption is WPA2, however, when I examine the network details on the chromebook, it says the security is RSN. (I have since gone back into the HH5 settings, but the security says WPA2 only or None)
I am thinking this may be the problem, but I cannot find any way to change this or resolve the problem. Also, I imagine the brand new Chromebook has been lying in its box in the warehouse for the last few months, and on opening and connecting to my home newtwork over wifi the first time, there was no updating as it obviously could not get internet.
Should I have logged on as Guest first to at least get the updates?, and would "Powerwashing" and starting again be an idea....... Part 2....
I have just "Powerwashed" and reset to factory settings and tried again. This is what happens:
Switch on and Welcome screen comes up - I set the settings to English- UK, then down to "UK Keyboard". I then detect my home network BTHub5 - ****, and press "Continue".
The Chrome OS T&C page comes up and I "Accept and Continue".
A page comes up saying "Chrome updates automatically so you always have the freshest version" - Checking for Updates (the wheel goes round for about 30 seconds"
The sign in page comes up but when I try to add the "ampersand" (@) for the Google email address, the @ shows as ", meaning that the keyboard is still defaulted as a US keyboard and not the UK keyboard as per the initial welcome screen.
Nevertheless, I add the email address and password but a box comes up with a small black dinosaur image that says "Network not available".
This page stays for about 30 seconds then changes back to the "Sign-in "page.
I can go no further.