Re: Complaint - 5 months on and BT have no clue wh...
I WAS PROMISED PHONE CALL BUT NEVER GOT ONE THEY BLAMED IT ON MANAGER FORGETTING.........
Hiya,i have just had my broadband fixed after THIRTEEN MONTHS!!!!!! of broadband dropping out on a daily basis, ihave had THREE ENGINEERS visit my property and only on the third visit was the fault diagnosed and fixd with a SNR RESET,apparently a noisy line was the problem,why the first two could'nt fix it is beyond me,BT Indian call centre chats ranged from BLAMING MY LAPTOP,AND MY MOBILE for not being able to access the internet!!!!! i could not believe what bt were coming out with to pass the blame,all they want is your MONEY,the customer care is useless and when the problem was fixed i asked for compensation,bt said"if your service is down for three days or more as stated in terms and conditions no compensation will be paid out". WELL!!! THIRTEEN MONTHS of broadband dropping out is a hell of a lot longer than THREE days i emailed back,they offered me £10 compensation ,when they were still taking the money from my bank account while the problem still existed before it was fixed is discraceful,i have told bt to stick their service as they dont care about its customers,SKY ARE OFFERING ME UNLIMITED BROADBAND AND 175 CHANNELS FREE INSTALLATION AND SET UP FOR LESS THAN I PAY BT AT THE MOMENT. LEAVE BT IS THE BEST OPTION.
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Complaint - 5 months on and BT have no clue what t...
I have come to the end of my tether. I can not deal with the stress BT have given me by their incompetence and lack of customer care. I reported my broadband losing upstream connection way back in July 2012. I am too tired to sit here and wear my keyboard out typing my life history with BT. In a nutshell since July, I have been having broadband faults and Telephone line faults. In 5 months I have only had 3 weeks of uninterrupted service which is totally unacceptable.
I am appalled by the way the helpdesk in India answers the phone....."Hello, what is your problem"
Where has the common courtesy gone by announcing "Hello BT Helpdesk here, how can I help you" or is that too much to ask?
Anyway, reading the complaints on here, it is all too familiar that other customers are getting treated the same way. Calls always getting cut off and though the helpdesk person has my number, they never ring back!! Come on BT what's your game?
The other thing is that I am always fed a load of bull about what's really gone on. Hey BT I used to be a telephone engineer in the 80s so don't feed me with a load of garbage, I am not supposed to understand their so-called rubbish they tried to feed me. I am more qualified than all the helpdesk people put together. I was also Technical Consultant to the CEO of BTOpenworld, with 23 years of IT experience. I am an expert in Broadband systems as well.
BT knows I can not go to their competitors like Virgin, TalkTalk, Sky etc as they all use BT's equipment (no cable here) and I will be no better off. But hey, I am tempted by Satellite Broadband and 4G which will give me better bandwidth than the puny 3mb that I get when it does work.
I could be your Top Level troubleshooter visiting customers premises and sorting their ongoing problems that no one in BT seems to care about, but then you wouldn't pay me enough!
Now I have got that offloaded, I will be contacting BBC Watchdog and Ofcom/ombudsman for the total incompetence on BT's behalf, oh I forgot to mention............I had exactly the same problems in 2011 and that took months of getting nowhere, so I complained to the ombudsman and they found BT guilty of a list of failings and promised it would never happen again. Well guess what? It has and I am going to complain to them again and get some necks on the line!
Bt has had long enough to sort this out and still has the cheek to bill me each month....Pah
Mods, you can get my case details up on your system, but you will need 3 hours to read through them as I have only touched the tip of the iceberg on here.
Good luck BT, you'll need it!!!UPDATE:
The engineers turned up this afternoon, with much prodding and poking in the exchange they have given me a new E side.
We both agreed we were not convinced this would solve the problem but the engineer told me to try and do a speedtester.bt.com on it, which would log and prove that I am suffering from these slow up/downstreams.
I told them that speedtester.bt.com doesn't work on any of my Macs as it hangs on 100% on the upload test.
Well I dug out a PC laptop and got it set up ready, and guess what?......yup, speedtest.bt.com hangs at 100% on the upload test then returns with "test error try again later, if this persists contact your service provider"
The beta works fine but they state the results are not recorded.
PLEASE CAN YOU SORT THIS OUT!!!!!!!
How can I give you information from the speedtester when it doesn't work? If you don't get the information then you can't fix the fault.
David M, please can you get this speedtester fault sorted? It's like a garage not being able to fix your car because the hydraulic lift doesn't work!!!! -
As described in the header, my Apple TV (40GB) has its LED blinking amber non-stop, no video, no audio. It is about 2 months old and I have never had issue with it before.
They stopped making that model four years ago. There is no way it is two months old. Trying connecting it to a computer with iTuens via a USB cable to see if you can re-install the firmware.
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I just bought a 50 dollar iTunes card but now it's asking for my security questions and I have no clue what those are please help I'm begging
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
what is an smpt password? I have problems sending photos using the stamp at the bottom because it asks for some smpt password and I have no clue to find out what it is, how to set one of find one if I somehow put one in and don't know what it it.
It's the password for your outgoing mail in your Mail account. You need to set it up in your Preferences.
Regards
TD -
I have an unknown error labeled -42210. I don't see it anywhere in the list and I have no clue what it does either since everything seems to run just fine. Does anyone know what the error means?
Try the following user tip:
iTunes for Windows 11.0.2.25 and 11.0.2.26: "Unknown error -42110" messages when launching iTunes -
I am trying to play music on my iTunes that I had burned from either CD's that I had bought & own (in order to preserve the CD from damage and it is all only for my personal use) or purchased through iTunes. Much, but not all of this was done on an old computer, and on old e-mails that no longer exist, and for that matter I have no clue what the passwords could possibly be! The computer that I use now is at least 10 years old, so how am I supposed to remember passwords from that long ago? I am constantly being told to reset my password, but that apparently just seems to compound the issue. One account will not even accept my birthday and my security question which I know with 100% certainty are correct. I JUST WANT ACCESS TO MUSIC I OWN OR HAVE PURCHASED over the past 20+ years, and I don't care what computer I did it on or what e-mail address I used, and forget about trying to recall my password! Apple makes it so difficult to do passwords it's ridiculous! I would need a book to write down every password that I have tried, and apparently not succeeded in using! add to my frustration is that my son put literally TONS of his music onto my computer and used his various Apple ID's and passwords, and it's just a bumble cluck of a mess. AGAIN, I only want access to MY MUSIC!
You're supposed to remember them or make note of them because they are key to a resource in which you have invested financially, just like keeping records for bank accounts you have or keys to your car. It is just that people haven't woken up to the importance of having a digital legacy too.
Here are resources for forgotten passwords:
https://iforgot.apple.com/
http://www.apple.com/support/appleid/contact/
Contact Apple for help with Apple ID account security - http://support.apple.com/en-us/HT5699 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." -
okay so my ipod touch has been not letting me unlock the screen for the past year, also when i try to connect it to itunes its not letting me because i cant unlock the screen. i need help
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
When Trying to install the newest Flash player, Im asked to fill in my login.
I have no clue what my login is. (It happened very rarely that I was asked to fill in this when installing a new program, and the login I have used before are not valid now.
When I search for help, I am suggested to put in the original installation Cd.. and press the "C" button when I hear the starting sound... but when I do this nothing is happening.
Please Help me If you have an idea for a solution to this problem!
/ JoelYou need the admin password you created when you first set up the machine. Just about every installer running under OS X will require you to authorize the installation by entering an administrator password - even software update requires this. You really should not forget your admin password, as it is required for many things in OS X since, unlike Windows, you often need to manually type in the admin password to proceed with an install or update (whereas Windows will take admin authority, if you are logged in as an admin, by simply clicking continue or yes).
If you cannot remember your admin password, you can reset it from the recovery CD that came with your mac - http://support.apple.com/kb/HT1274 -
I downloaded iTunes onto my laptop and was getting an Apple Application Support error so I downloaded that and now I'm getting a Procedure Entry Point and Error 7 (Windows Error 127) messages. I have no clue how to go about fixing whatever the problem is...can anyone help me?
iTunes.exe - Entry Point Not Found
The procedure entry point
AVCFAssetCreatWithByteStreamAndOptions could not be located in the dynamic link library AVFoundationCF.dll.
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
HT1212 i forgot my password and i have no clue how to access my ipod please helppp!!
can you please help i wanted to give my old ipod to my neice but i forgot my password and baciaclly all the information including the passcode to enter the ipod please help me break the code
Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
All I want to do is down load movies for my son on his iPad mini and I can cause I have no clue what my answers are to the questions are.. The person at AT&T put in the wrong answers so I have no clue how to change them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96931) -
I bought a iphone 4 a few months ago, used from a store .. i had to currently restore and update my phone today due to it saying connect to itunes it wouldnt do anything else so i did other wise, now my phone turns on but wont go past the apple id and the orginal owner still had there apple account in the phone and its asking for that account to actiavte the phone again and not mine , im stuck and dont no what to do i just want my phone to turn on again
please help !
thanks !!!You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.
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I have had an iPhone 5 for the past two months. I have never synced my iPhone into iTunes on the computer. iTunes is telling me to start my new iPhone, but I don't want to take the chance of losing all my apps and having everything be reset. Is it safe for me to set up my iPhone 5 on iTunes? Will it not reset it?
Read this about syncing http://support.apple.com/kb/ht1386
Do a backup first http://support.apple.com/kb/ht1766
At some stage in all of this you will be asked to transfer purchases to your computer. Select yes.
There is no need for a reset -
How do i access my itunes account, i had an iphone with loads of music and apps. lost it but now i have a new one given to my by my gfriend.
When i load up itunes and sign in none of my media is there in the libary. although i can see my previous purchases.
Will my account have been frozen when it was lost by orange? How do i get all my stuff back into my libary so i cant sync with my new phone?
pls helpApps and ibooks you should be able to re-download for free, assuming that they are still available in the store and you use the same iTunes account that you originally used to buy/download them : http://support.apple.com/kb/HT2519 . Music bought from iTunes can only currently be re-downloaded if you are in the US, and I assume that you are in Carlisle here in England in which case you won't be able to re-download music.
Have you still got the purchases on your computer, or on a backup that you can copy back onto the computer and then load into iTunes ?
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