Re : Complaints and returns Management

Hi,
Any body could let me know about the Complaints and return Management scenario along with the customization steps involved in that.
Best regards,
Sathish Prabhu

please check the following link
http://72.14.235.132/search?q=cache:w40uqHFRpzQJ:help.sap.com/bp_crmv250/CRM_DE/documentation/C38_Scen_Overview_EN_US.pptComplaintsandreturnManagement&hl=en&ct=clnk&cd=1&gl=in
http://help.sap.com/bp_logservicev1600/LSP_Global/Solution_Map/4EC2201A4FB44052AAE902804CB277E4.htm
http://www50.sap.com/businessmaps/970AEE9438854CD68965805C9D7CA498.htm
hope this helps and solves your query

Similar Messages

Extended Complaints and Returns Management

Hi there,
Can anyone tell me how to access the application : Extended Complaints and Returns Managements?
Thanks in advance
chan

Hi,
as far as I know, the application Extended complaints and returns is a J2EE application:
sap.com/crm~cr_b2b
So the way to access it, is:
http://host:port/cr_b2b/admin
This way, you should be able to access the XCM settings. Of course the application should be activated.
regards,
Wim

Complaints and Returns Management in CRM

Hi,
We are working on Complaints and Return Business Process in CRM. Let us know if any Enterprise Service available to create the Complaints and Process the same.
I am able to see the process in the ES workplace however not able to see the corresponding services as PO creation etc. Hence would like to know the same.
Appreciate your thoughts.
Rgds,
Moorthy

Hi,
basically if you do not find it in the ESW ... this means it's not existing (yet) !
I double-checked and there are indeed no services for complaint handling.
There are services for Customer Return handling (Manage Customer Return In), but only in ERP
Rgds,
Karim

Create complaints and returns in crm 2007

Hi buddies,
my doubt is how we ll maintain complaints and returns in crm 2007
thanks in advance.
Regards,
manav

Hi buddies,
i want to map complaints and returns on the web client for the this business process .
if customer purchases a product snd if not satisfied with the product,he calls to the call center.Call Center Executive creates a complaint and assign it to a service executive. he goes and finds that the it is a quality defect.he forwards this problem to the Quality Management department.If they finds that it is a quality defect then tells to return the product against which a new product has to be issues.
we have make this in a close lope between R/3 & CRM.
Now my doubts are--
     1-How will we maintain the stock update?
     2-How will we maintain that the subsittute product delivery should be free of cost
        as customer has already paid for the goods?
If possible then tell me the customization steps as well
Thanks in advance.
help will be rewarded for sure.
my mail id is [email protected]
Regards,
Manav
Edited by: Rronit Manav on Mar 10, 2008 2:26 PM

How to get products in E-Service Complaints and Returns ?

Hi Gurus,
We have a Complaints and Returns application in which we want to implement the product search functionality similar to the search we have in B2B application using TREX. If anyone already implemented or having any idea of how to implement this by using the TREX engine ..... please help me .
Thank you a lot in Advance!!
Lakshman
Edited by: lakshman reddy G on Jan 18, 2011 12:05 PM

Hi,
if you using the SAP standard libaries, which contains the T-Rex and catalog implementation, it should work.
However you have to manually initizale the catalog and the connection during the application start.
Best regards,
Nils

Customer complaint and credit management

Hi,
we have the following business case, credit management activated:
1. a customer has a complain about a delivery (e.g. poor quality/wrong material)
2. the corresponding invoice is shown as an open item in FBL5N
3. a credit note request is created for the sales order, but it can take weeks until it gets released. In the meantime the customer becomes overdue.
4. now the following happens: when the customer wants to place a new order he will be blocked by the credit management.
We first have to release him e.g. via VKM4. The same with deliveries.
Is there a possibility to mark the invoice in question as not relevant for the credit management?
My first idea was to change the credit note requests as relevant for the credit management (VOV8), but unfortunately those requests are not visible in FBL5N. Thus we would loose the overview of invoices in question.
Thanks for your answers...
Cheers,
Marc

hello, PP.
i don't have an answer yet. actually, i will add to your question.
a credit memo request is supposed to be not relevant for delivery. so why is this updating open delivery value? maybe it's SAP standard? maybe credit group 03 (delivery docs) was assigned to the credit memo request doc type? if so, why assign credit management to credit memo requests anyway?
regards.

CRM 2007 Service Contract Determinatio and returns/complaints

Hi gurus,
I'm currently struggling to set up the contract determination for our CRM 2007 for complaints and returns. I have set the flag contract determination D or F (both did not work for my tests). as well in the transaction type customizing I have set und customizing header the determination to service contract.
According to SAP help the copy control needs to be set up as well? I did not quite understand yet why, but I maintained a copy control between my contract and my return. Any special settings needed between my source contract and target return?
last step should be the copy control for item categories? I maintained both:
- Define copy control for item categories
- Define item category determination when copying
From my contract item category to my return item category.
But still I don't have any contract determination in my return.
Any hints please?

Hi Pepe,
thanks for your answer (points rewared). I managed to get it running for complaints before you answered. Now struggling to get it for our returns running as well.
I have a question for the copy control: What exactly has to be set up there? I guess I did for our complaints more then needed.
1. Copy control from contract to complaint transaction type.
2. copy control from contract item category to complaint item category
3. Define item category while copying: done the same as in step 2.
any special settings to consider for step 2?
Torsten

Transaction code for creation of Complaint and RMA?

Hi,
In the tcode crmd_order i've a complaint and return creation option is this the one to create complaint and return material authorization.
pl also tell me how do you create a repair order and a service order.
Pl I need transactions. I understand the configuration as I have the best prasctice bu I do not know the creation of RMA / Complaints/Repair order /service order ..that is the trnasactions required for service.
For sales and marketing I know ..I am looking for service module in CRM
can any one please help me out as it is a very urgent requirement.
Thank you,

Hi Polite,
The transaction CRMD_ORDER is the superset for all the transactions mentioned by you. So it is better to remember just one transaction instead of remembring the subsets . Once you use the transaction CRMD_ORDER and then Follow the menu Business transaction -> Create (F5) you will get the list of transactions you can create this is nothing but the the transactions you have mentioned.
If you know the transaction no. you can directly open that in transaction CRMD_ORDER. The other opetion is to use the SAP Menu instead of transactions.
<b>Reward points if it helps!!</b>
Best regards,
Vikash.

Queries on Advance Complaint Management Integration with Advance Return Management

Hello All,
We plan to implement Advance Complaint Management and integrate the same with Advance Return Management in SAP CRM, I have gone through the following links for the same
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/f8/d9632674dc4934a6ae266ce5e9f651/content.htm?frameset=/en/46/010af618cf3482e10000000a1553f6/frameset.htm
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/a9/4cf641ea7a497cae3fee1c251af1c8/content.htm?frameset=/en/f8/d9632674dc4934a6ae266ce5e9f651/frameset.htm&current_toc=/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/plain.htm&node_id=44&show_children=false
http://scn.sap.com/thread/3408793
We need to implement the return to vendor functionality and I have the following queries
1) Does the return PO and delivery followed by the goods issue happen automatically? once the complaint transaction is released
2) Can Service Confirmation be integrated with Advance Complaint Management
Kind Regards
Atul

ok

Error updating Dreamweaver and Extension Manager CS6 (Creative Cloud)

Hello,
I'm having troubles updating Dreamweaver and Extension Manager CS6 (Creative Cloud) on Macbook Pro with OS version 10.8.2. I get this error codes for both updates U44M1P7.
The log files are generated.
Here is an extract (last lines) of the dreamweaver log file (Adobe Dreamweaver CS6 12.2.0 04-16-2013.log):
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Installer Operation: PayloadUninstaller
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Session {A9861095-6F8C-11E2-B313-84E4FE4B0A47} modify request for AdobeCode: {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:024 | [INFO] | | OOBE | DE | | | | 118619 | Effective AdobeCode for: {CB894C92-6F8C-11E2-B313-9980D700C45F} is {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:070 | [INFO] | | OOBE | DE | | | | 118619 | PDB install manipulation failed
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Payload Operation :{CB894C92-6F8C-11E2-B313-9980D700C45F}] took 101 milliseconds (0.101 seconds) DTR = 39.604 KBPS (0.0386757 MBPS)
04/16/13 10:17:40:099 | [INFO] | | OOBE | DE | | | | 118086 | User specified overrideFile:
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | The csu inventory was not updated for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}, value of local var is -1
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:143 | [INFO] | | OOBE | DE | | | | 118086 | No operation. We're done:
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components installed: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components repaired: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components removed: 0
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: The following payload errors were found during install:
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12-mul: Patch already installed
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack: Install failed
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Call PostSession Custom Hook
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | ::START TIMER:: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}]
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | In ReinstallSessionCloseProc
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | Custom action return code: 0
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Total Timer] took 17239 milliseconds (17.239 seconds) DTR = 1.16016 KBPS (0.00113297 MBPS)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | OSX version: 10.8.3
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------------------------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | END - Installer Session
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Here is an extract (last lines) of the extension manager log file (Adobe Extension Manager CS6 6.0.5 04-16-2013.log):
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Installer Operation: PayloadUninstaller
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:316 | [INFO] | | OOBE | DE | | | | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:364 | [INFO] | | OOBE | DE | | | | 117458 | PDB install manipulation failed
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Payload Operation :{7E13F325-CE11-42B3-BFD8-C15A8296EACB}] took 102 milliseconds (0.102 seconds)
04/16/13 10:17:17:389 | [INFO] | | OOBE | DE | | | | 117373 | User specified overrideFile:
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}, value of local var is -1
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:433 | [INFO] | | OOBE | DE | | | | 117373 | No operation. We're done:
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components installed: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components repaired: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components removed: 0
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: The following payload errors were found during install:
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | Call PostSession Custom Hook
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Total Timer] took 3213 milliseconds (3.213 seconds) DTR = 4.97977 KBPS (0.00486306 MBPS)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | OSX version: 10.8.3
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------------------------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | END - Installer Session
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Regards
Jan

In this log file I can see you are getting Error : U44M1P7 while updating the software
This Error comes where language packs for software are not installed properly on the machine.
I would suggest to update Adobe Application manager from
Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.
After uninstalling the software run the Adobe Cleaner tool(http://www.adobe.com/support/contact/cscleanertool.html) and remove the leftovers.
Regards,
Jatin Dembla

MacBook Pro flashes file folder with question mark and startup manager will not run

My son's MacBook Pro won't boot (gets the flashing file folder with question mark). When I try to open startup manager (holding "option" key during boot does not do it). Other posts suggest inserting the install disk, but I am pretty sure that for Lion, there was no disk, it was just off the website through the App Store. Any further suggestions?

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Digital Signature and Rights Management

Hello all,
I'm following the document below and have a couple of questions on how to achieve that objective, that is how to provide a persistent document security.
http://www.adobe.com/security/pdfs/acrobat_livecycle_security_wp.pdf
I understand that I need to protect the PDF first using the Rights Management, then digitally sign it afterwards. This is pretty straight forward when using LC Digital Signatures, just build a process in LC Workbench, unlock the PDF temporary, send to Digital Signature operation, get it back and return the RM.
But when I use a third part digital signature solution? Is it possible to use another digital signature solution to get this - by defining a call to a webservice in workbench to sign the PDF.
For information: this digital signature solution complies with digital signatures in PDF.
Thanks in advance!
Diego

Hi Lee,
It's some module within IBM Lotus Notes. I'm trying to do the following in the Workbench:
With a RM document, Unlock it then invoke this 3rd part webservice in order to sign it. It's not working so far.
But if I follow your suggestion, when I re-RM the PDF wouldn't this invalidate the Digital Signature?
Thanks for the quick reply!

Finally gave up and returned the iPad because WiFi "just doesn't work."

My iPad wouldn't connect to public hotspots and performed poorly even in my house where my iPhone, MacBook Pro and iMac all work just fine. After hours of monkeying with settings and renaming my network and trying other suggestions generously offered here, I just gave up and returned it.
The "specialist" at the Apple store informed me of the 10% restocking fee. I countered that I wasn't returning it because I had changed my mind, but because it doesn't work properly.
I was told that he'd have to get approval from the manager of the "Geniuses." They refunded the total amount, but if I hadn't insisted, I'd have been out fifty bucks.
Apple has long touted the "it just works" appeal of its products, but this time they've clearly dropped the ball.
I'd been considering getting for my aging parents because it seemed like a simple way to get online without overwhelming them too many choices. I've since changed my mind.

When I realized that this was a widespread problem I decided to cut my losses. This might have easily turned into a expanding waste of time.
I'll consider buying a new iPad when the kinks have been worked out. Maybe the 3G option isn't such a bad idea, I now think it could be useful in pinch.
I'm glad to have been able to consult this discussion board.

Idoc types for Advanced Returns Management (ARM) in EHP4

Hi
Does anyone know the Idoc type/Message type for return sales order with Advanced Returns Management (ARM) in EPH4? I have searched all ORDERS Idoc types /associated function module and I am not able to find the new fields available in ARM in the function module. Your immediate feedback in this regard will be highly appreciable .
with regards,
Joseph Anand B

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

Incorrect Return PO Quantity in Advance Returns Management

Hi,
Issue Description - Return Sales order is created to process returns for multiple materials. In Returns sales order, Return Reason, Follow up Action(Ship to Vendor) and Refund controls are keyed in. Note that Advance Returns Management is activated. Returns delivery gets created and inspection is done on the GR line items. On saving the inspection, a Return PO to the Vendor is getting created. Issue is Return PO is getting created with correct quantiy for the first line item but for the second line item, the quantity is getting increased. No customization has been done. Tried to identify the bug through debugging but didnt materialise. Can any one help with any note or corrective action available for the same?
Thanks

Hi
Try to do a trace with ST05 and check if any userexit, VOFM, BADI or enhancement is working. I do it when debugging sessions are expensive in time. If you need any other advice, don't hesitate, tell me.
I hope this helps you
Regards
Eduardo

Re : Complaints and returns Management

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