Re: CONTACT NUMBER IN UK ???

Why is it pretty much impossible to speak to somebody in UK? I paid for a new line to be installed over two months ago and paid for the 12 months line rental up front. I keep getting updates from the delay management team from India... each time I get a whole new bunch of lies... I have lost count of the number of times I have been told the work will be complete on XX date and we will then call to arrange an engineer. only to get another call to say 'theres a school in the way' or 'it's been scheduled!' some people on our new development have been waiting 6 mths! Its almost criminal to take the money for a service that isn't being delivered and to lie about what is happening. I spoke to the building site manager yesterday as BT have blamed them for not being able to do the work too... they are ready and apparently there is a problem with the trunking from the junction box to the entrance of the new builds... WHY is it taking so long to sort? WHY am I being lied too? WHY can't I just speak to a REAL HUMAN BEING in the UK? This is the most horrendous customer service I HAVE EVER experienced, yet BT have the monopoly, you cannot even go to another provider as BT have to lay the groundwork. Total disgrace. I see watchdog featured this in 2013 and again in 2014... I am sure a 2015 update will produce similar results... I have asked BTCare 3 or 4 times this morning on Twitter to provide me with a UK number and been ignored each time. They sent me a link to provide my details now have to wait days for a reply....
Anybody else know of a UK number or a way to actually get BT to provide the service you have actually paid for??? thank you, I'm really at the end of my tether now!

Hi millymolly1,
Welcome to the community forum and thanks for your post!
I'm sorry for the delay connecting your services and that you feel you've been lied to. From your post, it doesn't look to be a straightforward connection but I appreciate that keeping you informed throughout the process is half the battle.
We'll pick this up so you know exactly what's happening up until the service has been connected. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Re: CONTACT NUMBER IN UK ???

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