Re: creative cloud desktop failed to install

I'm having the same problem on my mac.

Branching to a separate discussion.
Streeper please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your installation error.

Similar Messages

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

  • Creative Cloud Desktop fails to install

    I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-to-install-error/15/0 8/2013/, but it's still not working.
    Anybody have any ideas?

    Hi DCWilson451,
    Could you please follow these steps and let us know if it helps you.
    Please download and run Creative Cloud Cleaner Tool
    http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done please rename OOBE Folder from these locations
    Windows :
    C:\Program Files (x86)\Common Files\Adobe
    C:\Users\(UserName)\AppData\Local\Adobe
    After this please reboot your machine and download Creative Cloud desktop again from the following location
    Go to creative.adobe.com -> Download Center -> Download Creative Cloud

  • Just bought Creative Cloud single-app membership for After Effects (one-year) but I am unnable to download creative cloud on my latpot - message says "creative cloud desktop failed to install error code 1"

    please help

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Creativ cloud desktop failed to install.( Error code 1 )

    Does someone knows what that errors means ?

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Creative cloud desktop failed to install on Mac OS

    Hello,
    I have an extra seat who needs to use Creative Cloud for his job. He cannot install the Creative Cloud application and when trying to do so afresh, he constantly gets the error "Unable to install Creative Cloud Please close all active Adobe applications and retry your installation" message via the dmg image installer file. There are no other or active Adobe application on his iMac and no Adobe application running anywhere on the machine.
    iMac OS X 10.8.5, 2.9GHz.
    The problem reoccurs even after navigating to the Applications/Utilities folder and putting the folders Adobe Application Manager folder and Creative Cloud to the Trash and emptying it. Then navigating to the Library/Application Support/Adobe/OOBE folder and renaming it to OOBE.old, then again downloading Creative Cloud desktop from the URL https://creative.adobe.com/products/creative-cloud and trying again to install it.
    Despite all of this, the same "Unable to install Creative Cloud Please close all active Adobe applications and retry your installation" message prompt comes up and the installation of the Creative Cloud application is abandoned.
    This is a very frustrating experience. What is the workaround to get this appliaction installed so he can get on with his work as soon as possible?
    Paul

    Opted to fully restore the iMac and upgrade it to OS X 10.9 from what was an 10.8.5 installation. Adobe CC desktop now fully working as expected and relevent application downloads successful.

  • Creative Cloud Desktop Failed to Install

    This is the second time in 3 months this has happened, and I fully expect this to happen again once I fix it.  This message occurs when I try to start Application Manager after it tries to update itself.  Who wrote this app??  The app manager is nowhere near Adobe's usual level of quality.
    Last time I had to spend an hour on the phone and finally got someone , renaming directories and running a cleaner utility.  If I knew it was going to fail again I would have written it down.  But I should not have to, and this is a waste of my time. The mere fact that there is a cleanup procedure means that Adobe knows it has a piece of junk in production.
    Regardless of what it says about a "desktop", I'm trying to start what I know as the Application manager:
    ..And when trying to work around and update via another app like Photoshop CC, I'm pretty sure I shouldn't be getting this either:
    ..Following the above instruction appears to work, but only after using the task manager on it.  This cannot be as designed.
    How about making this product more robust?   Why is the launch of the application manager contingent on an update I might not have time for right then?   I don't like updating anything that is not broken for the precise reason I am now wasting my time trying to resolve this. 
    And my pressing question: Is the fix procedure I spoke of above published anywhere so I don't have to wait on the phone for another hour?

    This solution worked for me.
    1. Open task manager and close all running Adobe processes. (Acrotray etc)
    2. Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename it.
    3. Navigate to C/Program Files(X86)/Adobe/Adobe Creative Cloud and rename it.
    4. Try installing CC desktop from here: https://creative.adobe.com/en/products/creative-cloud
    5. Navigate to C/users/user name/AppData/Local/Adobe/OOBE/opm.db and remove it. Launch CC desktop and try to sign in.
    Thanks

  • Adobe Creative Cloud Desktop failed to install, where to get help?

    Hi, I have contacted Adobe three times now to get my creative cloud app working again. Everything worked beautifully until last July while updating it crashed and I've never been able to successfully install the app again. The first call I had with tech support was a failure. After 1 hr on the phone and numerous different tries at correcting the problem, I was informed I'd probably have to do a complete uninstall of every Adobe product on the machine (at the time I was running IOS Mountain Lion, on a 2012 27" iMac 3.4 GHz Intel Core i7 w/16GB). I decided to wait to do the uninstall because this is my primary machine I was too busy to risk being down for any unknowns.
    Now I have the time and ever since I installed Mavericks weird stuff is going on with PS and I was hoping there might be a fix in the updates. Called Tech support, made an appointment last week, scheduled a callback for 2hrs later, never got the call. Called again today, got my callback 1/12 hrs later. Support guy spent about 10 minutes with me doing everything I did through screen sharing, no luck. Tried uninstalling an Adobe program, no luck. Tried using the cleaner tool, no luck. The phone connection dropped and the cursor on my screen stopped moving. That was it?!?!? No call back, no attempt to continue, he had my number.   Called back, would have to schedule another callback 2 hrs later.
    Where is Adobe customer support (figuratively)?? - I have been a customer of Adobe products for 15 years. I pay them every month. This not only upsets me, it worries me because Adobe products are my primary tools and my confidence in them and the folks they have on the phone is dwindling.
    Can anyone direct me to a forum that deals with this issue? Is there anyone accountable, with a good phone connection I can call that is not on the other side of the planet?
    Your suggestions are greatly appreciated! Thx.

    Hi, I have contacted Adobe three times now to get my creative cloud app working again. Everything worked beautifully until last July while updating it crashed and I've never been able to successfully install the app again. The first call I had with tech support was a failure. After 1 hr on the phone and numerous different tries at correcting the problem, I was informed I'd probably have to do a complete uninstall of every Adobe product on the machine (at the time I was running IOS Mountain Lion, on a 2012 27" iMac 3.4 GHz Intel Core i7 w/16GB). I decided to wait to do the uninstall because this is my primary machine I was too busy to risk being down for any unknowns.
    Now I have the time and ever since I installed Mavericks weird stuff is going on with PS and I was hoping there might be a fix in the updates. Called Tech support, made an appointment last week, scheduled a callback for 2hrs later, never got the call. Called again today, got my callback 1/12 hrs later. Support guy spent about 10 minutes with me doing everything I did through screen sharing, no luck. Tried uninstalling an Adobe program, no luck. Tried using the cleaner tool, no luck. The phone connection dropped and the cursor on my screen stopped moving. That was it?!?!? No call back, no attempt to continue, he had my number.   Called back, would have to schedule another callback 2 hrs later.
    Where is Adobe customer support (figuratively)?? - I have been a customer of Adobe products for 15 years. I pay them every month. This not only upsets me, it worries me because Adobe products are my primary tools and my confidence in them and the folks they have on the phone is dwindling.
    Can anyone direct me to a forum that deals with this issue? Is there anyone accountable, with a good phone connection I can call that is not on the other side of the planet?
    Your suggestions are greatly appreciated! Thx.

  • Creative Cloud Desktop failing to install

    I am trying to update CC Desktop but everytime is says it is failing to install.
    This is a problem as I need to update some of the programs. Why is this happening please?

    Hi CERUCHALU,
    Make sure you have right permissions on your User account to install the updates.
    You might want to check with a new Admin Account.

  • Creative Cloud desktop failed to update.(Error code: 1)

    Hello, I'm running a MacBook Pro Retina with Yosemite 10.10.2.  I tried to update Creative Cloud Desktop manager and then tried to cancel it (it was killing my bandwidth while I was trying to work).  It disappeared from the bar at the top of the OSx screen.
    I couldn't get it back.  I restarted my machine.  When I clicked on Creative Cloud this time, I was prompted to update, but almost immediately got an error.  There are other mentions of Error Code 1 on the forum, but they appear to be first time installations, not updates.  Suggestions welcome!  Thanks
    Creative Cloud desktop failed to update.(Error code: 1)
    Update:
    Still no success.  I tried the instructions here: Error "Failed to Install" Creative Cloud Desktop application  which says to uninstall Creative Cloud.  I got an error: "Unable to uninstall Creative Cloud Desktop.  Quit Creative Cloud desktop and try again."  But CC desktop is not running.  I had a look in activity monitor and didn't see anything.

    Okay - I think I resolved this by closing some stalled processes in Activity Monitor, then restarting Creative Cloud desktop, then updating in the normal way. 

  • I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

  • Im getting a message saying "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support." Anyone know how to fix?

    I got this message when I tried to update CC on my PC. Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
    Anyone know how to help

    Kbw1223 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve the current error.

  • I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)

    Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)

    rickh143
    Are you on Windows computer, if yes.
    End All Adobe background processes from task manager and then try to update , processes like Acrotray
    You may also refer
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • The Add-on Creative Cloud Libraries failed to install, General error message

    Hi there,
    My CC icon has an exclamation mark next to it and following message appears when in Apps:
    "The Add-on Creative Cloud Libraries failed to install, General error message"
    Any idea what could be a reason and how to sort it out?
    Thanks,
    Zana

    Nobody can tell you anything without proper system info or other technical details.
    Mylenium

  • The add-on Creative Cloud Libraries failed to install. [was: Help Needed]

    I'm getting this error message; "The add-on Creative Cloud Libraries failed to install: general error message."  Can anyone tell me how to fix this?

    Me too, only today whilst installing on new machines.

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