Re: Digital library download button not working

Hello,
I have the exact same issue regarding my Adobe download. I have done the same updates and resets with no successful results. I also tried using 2 separate computers and 3 different browers on each. Were you able to find a solution to this issue? Any help is deeply appreciated as this is frustrating process.
Thank you

Hi gt4825,
It sounds like you have done the appropriate troubleshooting on your side of things, and hopefully I can get this resolved for you. I am sorry getting this download has been this difficult for you.
I would like to try and reset your password to your BestBuy.com account from our side, as that sometimes resolves these issues. Could you send me a private message with the email address associated with your BestBuy.com account? To send me a private message click on the link in my signature.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Thanks for your digital download order! I'm sure you'll love that title just as soon as you can get it downloaded. Sorry that has been an issue so far, but I'll be happy to look into it.
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Re: Digital library download button not working

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