Re: Digital Library Empty

I am having the same issue. I try to log on to bestbuy.com tells me my password or email isn't right. I reset it. (6 times today with the same password) I log in, I go to digital downloads, and my SWTOR Cartel coins are not there. I'm done. Ordered it at about 9AM it is now 12:26 AM. I got the email long ago that it was ready for download. Can I just have my stuff please. I don't feel like resetting my password everytime I log in to a website. I'm done.

Hi DarthBrute,
I wouldn't worry just yet -- it can sometimes take up to four hours for downloadable content to be viewable in the Digital Library. Still, I can imagine how anxious you must feel to get back to playing!
I've sent you some information, so please make sure to check your private messages when you can. I've also reset your password from our end to see if this resolves the problem. When you receive the password reset notification, please do the following in order:
Log out of your BestBuy.com account completely on all devices, including the My Best Buy app
Delete your browser history, cache, and cookies
Visit the password reset link in your email (please be sure to check your spam folder)
Create a new password that fits the accepted criteria (use a password you’ve never used before)
Logout of your account as it will log you in automatically after creating the new password
Wait 5-10 minutes and then attempt to login to your account
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Digital Library Empty

I order Adobe Lightroom 5 10 hours ago. I've got the the confirmation email sayingmy dowloan is ready. I've changed passwords 4 times and linked my Rewards account to my BB.com account just to be able to log in and, nothing. There's nothing there. The whole point of digitl download is instant gratification. I could've walked into a store and got it by now.
I paid for it, where is it?
BTW it's not convienant for me to be calling people to get this fixed. I just want to download my purchase in the manner the website says I should be able to.
Solved!
Go to Solution.

Hello mbecker,
Thank you for being a My Best Buy member, and thank you for your purchase of Adobe Photoshop Lightroom. I'm not sure how the weather is where you are, but it is raining where I am at in Minnesota, and it would be a perfect day for editing. I can imagine your desire to get at it.
I am sorry for the delays in your experience. It appears that you may have had multiple profiles in our system after having separate accounts for both My Best Buy and BestBuy.com. I have merged these for you and reset your password. Please use the link in the email that you should receive shortly to reset your password to one that has never been used on the site before, and you should find your product in your digital library.
Please let me know if you run into any additional trouble today. Thank you for giving us the opportunity to assist you.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
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Digital Library Still Empty

I received the email that my purchase was ready to download from the Digital Library over 10 hours ago and it is still not there - the library says that it is empty. I have tried multiple browsers, clearing cache and history, setting a new password and nothing has made my purchase appear. Are there any other steps that can be taken to force my purchase to appear?
I bought digitally because the store was closed last night - now it's getting to the point where I could drive over to the store and buy the physical item - which is defeating the purpose of buying digitally in the first place. Not a good first experience using this - never had anything remotely similiar happen with other sellers.
Thanks fro any assistance.

Hi Andy,
It can sometimes take up to 4 hours for downloadable content to be viewable in the Digital Library, but I'm surprised your purchase still isn't accessible 10+ hours later. I'd be glad to look into this situation on your behalf, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Digital Library is empty.

Hello! I had pre-ordered Watch Dogs, and received the e-mail that my game was ready to download at around 9pm Pacific time. When it didn't show up I was able to speak to someone using the direct chat feature when the window popped up and was informed that it was because the website had not yet updated and I would have to wait until midnight my time even though the game had already been released.
It is now 12:42 and my Digital Library is still empty, I've cleared my history/cache as was advised in other threads to no avail. Help

Hi Sphu07,
Thanks for the update! I was able to locate your account using the e-mail address you used to register for the forum and believe I was able to identify why you weren't able to access your copy of Watch Dogs. I've addressed that issue, so you may want to double-check your Digital Library account if you haven't already done so and if you haven't received an e-mail from our gaming team yet.
If you have any questions or need any additional assistance, don't hesitate to let me know. You can send me a private message by signing into the forum and then clicking on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Re: Digital Library is empty.

I'm actually having this exact issue, but with a different game. How did you solve this? What's the number for the digital download sect?

Hi TacoZebraz,
There are a few different reasons why purchases might not be viewable in your Digital Library account, but many can be resolved through a simple password reset. If you haven't already done so, I'd encourage you to try the steps outlined in this thread:
BestBuy.com Password Reset Assistance
I'd also like to gather some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I deleted unwanted photos from my iPhoto library, emptied iPhoto trash & Finder trash... this did not free up disk space. please help!

I deleted unwanted photos from my iPhoto library, emptied iPhoto trash & Finder trash... this did not free up disk space. please help!
I have a 15-inch MacBook Pro (Late 2011) with OS X Mavericks 10.9.5
Last week, my 500 GB Harddrive had 120 GB free space. I was feeling crumby and decided to make productive use of taking a day off to lounge around. I snuggled up with my laptop and dedicated hours to meticulously combing through my iPhoto Library. I had 13,000 pictures, and I got rid of those I didn't want. Having said "sayōnara" to about 6,500 pictures, I then emptied the iPhoto trash and the Finder trash. I took delight in the iconic paper crumpling sound of them vanishing into the digital void.
Everything seemed perfect: the photos I loved were still there, the photos I loathed were gone, both trashes were beautifully empty. Having thrown away all of those awful, boring, and unflattering images of poorly light lunches and selfies gone wrong, my iPhoto library was half the size as before! I felt renewed, a little lighter, somehow more free, and I expected my hard drive to be a bit different to.
I eagerly checked my storage stats. My heart sank to see that my 120 GB of free space, was still only 120 GB of free space. I restarted my MacBook; this did not help. I restarted it the next day; this also did not help. It's been 5 days and the hard drive still has 120 GB free space. This is not an emergency and it will probably be a good while before I clutter my laptop to the brim. Yet while I am glad I don't have to see cringeworthy pictures of my ex's unmentionables every time I'm showing off things I do want to remember, I'm still disappointed and now obsessed with solving this mystery.
What is going on? I don't see them, so where are they hiding? How do I get the free space I should have earned from throwing away 1,000's of photos?!

Thank you, Terence!
Yes, I only emptied the trash when it was really full, once I waited until the trash cans contained 2,600 photos and then I emptied them - Oooops! In the future, I'll keep in mind your suggestion of deleting less than 100 photos at a time.
I downloaded the iPhoto Library Manager and used it to rebuild my iPhoto. After a few hours of rebuilding, it generated a new copy of my iPhoto Library. This versions was nearly identical to the original (it was missing 5 photos and was therefore only 5 mb smaller). I guess my Library wasn't defective.
I checked my storage stats, and interestingly, using iPhoto Library Manager did help with the problem that developed after I re-indexed my hard drive. My hard drive is able to properly recognize data categories again, instead of listing almost everything as "Other". Understandably, my free disk space changed from 120 GB to about 60 GB, because my hard drive now contained a second copy of my iPhoto Library as well as iPhoto Library Manager. It seemed like all I needed to do was throw these away, but when I emptied the trash, my problem was not solved. My Hard drive now looked like this:
It appears to me that when I empty the trash, the things I throw away are just hanging around as backups instead of leaving! I went into System Preferences and turned of my time machine OFF. Now my hard drive looks likes this:
The back ups of the iPhoto files, and the program which I deleted, are still on my hard drive some where but now they are listed as "Other" instead of "Backups". Do you know where they might be and how I can delete them for good?

Library empty: live App and content viewer

Hi,
I'm facing a serious problem as our folios of elektrospieler aren"t shown in the App (which is live on the store) nor the content viewer any more.
Library is updating within the branded App "Cannot actualize Library - An error occured" (Bibiliothek kann nicht aktualisiert werden - Es ist ein Fehler aufgetreten).
http://itunes.apple.com/de/app/elektrospieler-games-magazin/id438669889?mt=8
I just updated the App with a binary that I build 1 month ago, but the error was there prior the update.
What can I do? I have no idea why the folios don't even show in content viewer?!
Thanks very much in advance,
Richard

Richard,
maybe, when the issues don't appear in the content viewer anymore this
might have to do with v21, wich requires you to set up the orientations you
want first and then fails to appear on the iPad if you have not added all
orientations.
if your folio is only one orientation and you switched to v21, the folio
settings need to reflect that.
maybe you can try with a new folio, look at the settings in the new folio
window.
this is my initial shot in the dark.
but if you can provide the product Id to James Roche, he might be able to
investigate further.
—Johannes
(mobil gesendet)
Am 14.07.2012 15:56 schrieb "Richard Brammer" <[email protected]>:
Library empty: live App and content viewer created by Richard Brammer<http://forums.adobe.com/people/Richard+Brammer>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/4557527#4557527

Cannot log into Digital Library

Hello, I have been trying to resolve this problem for several hours now, but have been unable to do so.
I recently downloaded Test Drive Unlimited 2 Windows Digital Download and received a confirmation email stating that I was now able to enter the Digital Library and access the download.
However, when I attempted to to log in to Digital Library, my log in information was met with this error report :
We are combining all Best Buy accounts with BestBuy.com for an improved experience. As part of this process, you
may need to reset your password.
The email or password does not match, please try again or reset your password.
I do not understand what the first part of the error is trying to explain, as I had changed my password several times, each time coming back with the same response. So I reverted back to my old password for the BestBuy.com account and attempted again, generating the exact same response.
I do know for a fact the log in information I am sending is correct, as it works on the main site, no matter which browser I am using. The Digital Library error also occurs no matter which browser I tested.
I have searched the forums for an answer, and have found related topics regarding similar situations regarding Digital Library. However, they were either left unanswered, or the problem had been resolved, but when i tried to achieve the same solution, it failed and gave me the exact same error code.
I also tried Best Buy's troubleshooting guide for this, but to no avail.
Please respond soon with an answer, or with a better location for me to post this issue.

Hi Idallen,
Sorry to hear you're having difficulties signing into your Digital Library account! AWBrown has provided some pretty good general troubleshooting steps, but still, I can imagine how anxious you must feel to find a resolution.
I've had the chance to review your account and have sent you some information. Please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Call of Duty in my digital library isn't appearing t download what am I supposed to do?

Best buy online purchase, online download

Hi KyleGreenwood,
As a gamer myself, when I purchase a new game, I want to be playing it immediately. Just waiting for the game to install is tough enough at times! It sounds like you may not be seeing your Call of Duty purchase in your Digital Library yet, or may be having issues with it. I apologize for any frustration the delay in receiving your game has caused.
Although most orders are fulfilled within an hour, please allow up to 24 hours after your purchase for the delivery of your digital code. You can see more information in regards to this by viewing our Digital Library troubleshooting post here. I’ve attempted to locate your purchase to determine when it was placed, but am unable to do with the information provided in your profile on the forums.
If you have received the code, but you’re having issues actually downloading the game, send me a private message with the BestBuy.com order number and I’ll look into this further. To send me a private message, simply click the link in my signature.
Please let me know if you need further assistance with this, and thanks for posting!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

COMING SOON: Digital Library

We'll soon be launching Digital Library — a new way for you to download and manage digital content from BestBuy.com.
With Digital Library, you'll get:
A faster and more reliable downloading experience
Better access to your downloadable digital collection
New downloadable software and game titles
Digital Library will replace Best Buy® pc app. If you have used Best Buy pc app before, your previous purchases will automatically be added to Digital Library.
Look for more details about Digital Library in your email inbox soon.
Digital Library FAQs
Q: What is the Digital Library?
A: Digital Library is replacing pc app and will be the new place to access all of your downloadable digital content.
Q: What will happen to my current downloads I have in my pc app account?
A: They will be migrated to your Digital Library account which you can access using your dotcom or pc app credentials
Q: When will Digital Library be available?
A: Digital Library will be available within the coming weeks.
Q: Where can I buy digital products when pc app is no longer available?
A: The purchase of digital products can be done through BestBuy.com or via in-store kiosks.
Q: Will my in-store kiosk digital product purchases show in my Digital Library?
A: No, they will not. This will be built into a future update of the Digital Library.
Q: Will the Digital Library work on PC or Mac platforms?
A: Yes, the Digital Library can be accessed from either a PC or Mac computer.
Q: Will the Digital Library show on my mobile device AND can I download my content onto the device?
A: The Digital Library will show your purchases, but you cannot download from a mobile device; this includes tablets.

Come on Verizon you teased us enough with this coming soon! I'm a developer that purchased the new Verizon Samsung Galaxy Note 3, it was a nice a phone but not for a developer! So I sold it for $700! It was such a tease! I need an unlocked bootloader so I can install a custom recovery! So it was like buying a brand new laptop with an encoded password! Its not right! It's our hardware! Why must you lock it up?? I hope you guys release this Developer Edition Note 3 before December, if not it looks like I'm switching to Sprint or T-Mobile! You already took my unlimited data away, and now you expect us to buy locked devices? Please Verizon keep development going! It's only making Android better!

Can anybody help? Accidentally trashed iphoto library, emptied trash!

Can anybody help? Accidentally trashed iphoto library, emptied trash!

Obvious question I know, but do you have a back up?
There is no way to recover an intact iPhoto Library once it's deleted. The best you can hop for is togged bak the photos. Try a app like File Salvage - you can download a free trial and it will scan the disk for you and tell you with might be recoverable. Actual recovery will require that you purchase the app. There may be many files with the same or similar names. Always recover the largest file size.
There are other such apps. Search on Macupdate or the App Store

Digital Library log in credentials not working

I created my BestBuy.com account and am able to login to it. I've checked my account information which I think to be correct. I received an email that my order is ready, but I have the error "The e-mail address and password entered do not match our records. Passwords are case-sensitive. Please try again.". I'm at a loss what to check or try next to correct my login issue.

Hello bbcust111,
Purchasing the digital download version of a game through Best Buy’s Digital Library should be a quick and convenient way to get you playing as soon as possible. I’m really sorry that you’ve been having issues logging in to your account and I’d like to see if I can assist.
It looks like you contacted another one of our customer service channels earlier today and they were able to help you access your game through an alternative method. Hopefully this worked out and you’ve been able to download it since then. Please let me know if you still need additional assistance and if you’re still unable to log in to your Digital Library account. If you are, I may have a way to help you access your account for any future purchases.
Thanks for connecting with us on the forum, and please feel free to let me is I can still be of assistance.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Search for book in bookshelf or in digital library

Is there a way to search all the books in a bookshelf or digital library with Digital Editions? I'd like to be able to enter a keyword or phrase and have it display the books / pdfs that have hits.

Have you had any luck with this? I have six iMacs running 10.6.2 and a 10.5.8 server. Since the update my users have not been able to send mail or invite any of the groups that are in Workgroup Manager. I'd really like to get it fixed without buying Snow Leopard server.

Digital Library, error -7

So yesterday I placed an order online for a digital product (SWTOR cartel coins) and the first time, the order was cancelled for some reason. The 2nd time, the order went through and I got my email, but I was unable to log into digital library due to error 7. I did the standard troubleshooting that is recommended here, but to no avail. I also called Best Buy support, twice. The first lady, who got all my info put me on hold for 10 minutes then sent me to another lady who needed my info and told me to wait 24 hours and check my email. 24 hours later, nothing.

I think it might not be a Best Buy issue.
What are you using for a web browser?
Try a different one. Also check to make sure your security settings are not to high.
Also, check how much space you have available on your hard drive.
If you don't have a lot of disk space (less than 10% available) free some up.
Defragment your drive
Run Disk Cleanup followed Error Checking. Be advised Error Checking can take up to an hour or more, especially if you have not run it in awhile.
Defrag again.
Error 7 has something to do with software not being in stalled correctly.
If your using IE try resetting it. Click on Tools>Internet Options. In the Internet Options window click on the Advanced Tab and hit Reset.
I have found it often helpful to Reset IE every now and then.
For Chrome click on the Customize and Control Google Chrome icon. In mine it is in the upper right hand corner.
Click the link to show advanced settings and near the bottom is Reset Settings option.
Finally if resetting your browsers does not work try reinstalling your browser.

Introducing Digital Library!

We're happy to introduce the new Digital Library at BestBuy.com. With Digital Library you'll get:
• A faster and more reliable downloading experience
• Better access to your downloadable digital collection
Digital Library is replacing Best Buy® pc app. If you have been using Best Buy pc app, your previous purchases have been automatically added to the Digital Library.
In the coming months, we'll be making more improvements to the Digital Library and adding even more downloadable titles to BestBuy.com.
You can get to the Digital Library through My Account on BestBuy.com, or use your Best Buy sign-in information to visit the Digital Library now.
Sign In to Digital Library
Coming Soon — Downloads for Mac
In addition to adding more software and games for PCs, we will soon have downloadable titles for Mac users.
Thanks for shopping with Best Buy.

Hello RyanBoots,
Thank you for reaching out to us on the forums and I apologize for the issues with the digital library. There are simple troubleshooting techniques we offer such as clearing your browsing history, trying a different Internet browser, logging out of your account and back in, and finally you may need to reset your password.
Also, you may want to check out Best Buy's Digital Library: Accessing & Downloading and Best Buy's Digital Library: Troubleshooting.
Please let me know if this doesn't resolve the issue or if you need assistance resetting your password.
Blake|Social Media Specialist | Best Buy® Corporate
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Re: Digital Library Empty

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