Re: Digital Library is empty.

I'm actually having this exact issue, but with a different game. How did you solve this? What's the number for the digital download sect?

Hi TacoZebraz,
There are a few different reasons why purchases might not be viewable in your Digital Library account, but many can be resolved through a simple password reset. If you haven't already done so, I'd encourage you to try the steps outlined in this thread:
BestBuy.com Password Reset Assistance
I'd also like to gather some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Digital Library Still Empty

    I received the email that my purchase was ready to download from the Digital Library over 10 hours ago and it is still not there - the library says that it is empty.  I have tried multiple browsers, clearing cache and history, setting a new password and nothing has made my purchase appear.  Are there any other steps that can be taken to force my purchase to appear?  
    I bought digitally because the store was closed last night - now it's getting to the point where I could drive over to the store and buy the physical item - which is defeating the purpose of buying digitally in the first place.  Not a good first experience using this - never had anything remotely similiar happen with other sellers.
    Thanks fro any assistance.

    Hi Andy,
    It can sometimes take up to 4 hours for downloadable content to be viewable in the Digital Library, but I'm surprised your purchase still isn't accessible 10+ hours later. I'd be glad to look into this situation on your behalf, so please make sure to check your private messages when you can.
    To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Digital Library is empty.

    Hello! I had pre-ordered Watch Dogs, and received the e-mail that my game was ready to download at around 9pm Pacific time. When it didn't show up I was able to speak to someone using the direct chat feature when the window popped up and was informed that it was because the website had not yet updated and I would have to wait until midnight my time even though the game had already been released.
    It is now 12:42 and my Digital Library is still empty, I've cleared my history/cache as was advised in other threads to no avail. Help

    Hi Sphu07,
    Thanks for the update! I was able to locate your account using the e-mail address you used to register for the forum and believe I was able to identify why you weren't able to access your copy of Watch Dogs. I've addressed that issue, so you may want to double-check your Digital Library account if you haven't already done so and if you haven't received an e-mail from our gaming team yet.
    If you have any questions or need any additional assistance, don't hesitate to let me know. You can send me a private message by signing into the forum and then clicking on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I am unable to access my digital editions library on a new computer with my existing account, it shows that my library is empty?

    I am unable to access my digital editions library on a new computer with my existing account, it shows that my library is empty? Can anyone offer a suggestion to fix this?

    If you have given correct info about you ios 6.1.3 - all you need to do is delete account. You will be able to sign in with new one afterwards. Make sure you don't delete any info when you see those prompts.

  • Re: Digital Library Empty

    I am having the same issue. I try to log on to bestbuy.com tells me my password or email isn't right. I reset it. (6 times today with the same password) I log in, I go to digital downloads, and my SWTOR Cartel coins are not there. I'm done. Ordered it at about 9AM it is now 12:26 AM. I got the email long ago that it was ready for download. Can I just have my stuff please. I don't feel like resetting my password everytime I log in to a website. I'm done.

    Hi DarthBrute,
    I wouldn't worry just yet -- it can sometimes take up to four hours for downloadable content to be viewable in the Digital Library. Still, I can imagine how anxious you must feel to get back to playing!
    I've sent you some information, so please make sure to check your private messages when you can. I've also reset your password from our end to see if this resolves the problem. When you receive the password reset notification, please do the following in order:
    Log out of your BestBuy.com account completely on all devices, including the My Best Buy app
    Delete your browser history, cache, and cookies
    Visit the password reset link in your email (please be sure to check your spam folder)
    Create a new password that fits the accepted criteria (use a password you’ve never used before)
    Logout of your account as it will log you in automatically after creating the new password
    Wait 5-10 minutes and then attempt to login to your account
    To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Digital Library Empty

    I order Adobe Lightroom 5 10 hours ago. I've got the the confirmation email sayingmy dowloan is ready. I've changed passwords 4 times and linked my Rewards account to my BB.com account just to be able to log in and, nothing. There's nothing there. The whole point of  digitl download is instant gratification. I could've walked into a store and got it by now.
    I paid for it, where is it?
    BTW it's not convienant for me to be calling people to get this fixed. I just want to download my purchase in the manner the website says I should be able to. 
    Solved!
    Go to Solution.

    Hello mbecker,
    Thank you for being a My Best Buy member, and thank you for your purchase of Adobe Photoshop Lightroom.  I'm not sure how the weather is where you are, but it is raining where I am at in Minnesota, and it would be a perfect day for editing.  I can imagine your desire to get at it.
    I am sorry for the delays in your experience.  It appears that you may have had multiple profiles in our system after having separate accounts for both My Best Buy and BestBuy.com.  I have merged these for you and reset your password.  Please use the link in the email that you should receive shortly to reset your password to one that has never been used on the site before, and you should find your product in your digital library. 
    Please let me know if you run into any additional trouble today.  Thank you for giving us the opportunity to assist you.
    Sincerely,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My itunes library is empty but i want to upgrade my ipod without losing my music. how can i do this? please someone HELP!!!

    i recently got a new laptop so my itunes library is empty but i want to upgrade my ipod without losing my music. how can i do this? please someone HELP!!!

    but i got music from my old laptop and my little brothers laptop so basically its no way i can take whats already on my ipod and put it on my computer and drag and drop it to my new itunes library

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    i am trying to use logic pro 9 on my lion system and it continues to say I have a bad midi...when i go to check my midi drivers folders in my library its empty...does anyone know whats going on?

    I
    got your message about making sure to use the machine specific disk that came with my machine. Unfortunately, Apple no longer sells Tiger replacement disks. I've got a couple of bids out on ebay, and will update when I have news to add to this post.
    Thank you for your help, Frank!
    To be clear you called the 800 number and explained what the situation was, old machine and lost the original DVD's?
    Just checking because if you just called and tried to buy the DVD's they might tell you they no longer sell them but you aren't really trying to buy them your trying to replace the ones that are missing.
    Ebay may work but there is a certain specificity to the DVD's required which, even if they seem right, might not work.
    Good luck either way. If you get a chance when you get the DVD's I'd be interested in hearing how it all works out.
    regards

  • Cannot log into Digital Library

    Hello, I have been trying to resolve this problem for several hours now, but have been unable to do so.
    I recently downloaded Test Drive Unlimited 2 Windows Digital Download and received a confirmation email stating that I was now able to enter the Digital Library and access the download.
    However, when I attempted to to log in to Digital Library, my log in information was met with this error report :
    We are combining all Best Buy accounts with BestBuy.com for an improved experience. As part of this process, you
    may need to reset your password.
    The email or password does not match, please try again or reset your password.
    I do not understand what the first part of the error is trying to explain, as I had changed my password several times, each time coming back with the same response. So I reverted back to my old password for the BestBuy.com account and attempted again, generating the exact same response.
    I do know for a fact the log in information I am sending is correct, as it works on the main site, no matter which browser I am using. The Digital Library error also occurs no matter which browser I tested.
    I have searched the forums for an answer, and have found related topics regarding similar situations regarding Digital Library. However, they were either left unanswered, or the problem had been resolved, but when i tried to achieve the same solution, it failed and gave me the exact same error code.
    I also tried Best Buy's troubleshooting guide for this, but to no avail.
    Please respond soon with an answer, or with a better location for me to post this issue.

    Hi Idallen,
    Sorry to hear you're having difficulties signing into your Digital Library account! AWBrown has provided some pretty good general troubleshooting steps, but still, I can imagine how anxious you must feel to find a resolution.
    I've had the chance to review your account and have sent you some information. Please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • After installing yosemite and the latest version of iPhoto all my photos want missing. I have tried everything but my library is empty. Why on earth apple changed iPhoto. It wasn't broken who fix it. I am seriously consider to get ríd of my iMac

    Yosemite made all my photos dissapear

    Which version of iPhoto did you upgrade from?  What happens when you try to launch iPhoto? Do you get any warnings, when iPhoto upgraded the library?
    I have tried everything but my library is empty.
    What have you tried already?
    Where did you store your iPhoto library? On an external drive or your system drive? 
    iPhoto will create a new, empty library, if it cannot open or find your previous iPhoto library. 
    If you upgraded from iPhoto '08 or earlier, the iPhoto library needs to be prepared with iPhoto Library Upgrader. See this link:    iPhoto '11: About the Library Upgrader
    If you got error messages during the upgrade of the library, restore your iPhoto Library from your most current backup.

  • I was listening to a station on iTunes radio and now my library is empty. Does anyone know how I can fix this?

    I was done listening so I closed iTunes and eventually I shut off my computer. But the next time I turned it on and opened iTunes my entire library was empty, and the playlists were set to the system default. I tried doing a system restore to my laptop but that didn't change anything. I'm really hoping there's a way to fix this without reloading my entire library song by song, or (and this is the absolute last resort) contacting Apple. Does anyone have any suggestions? I would greatly appreciate any help!

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    * Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
    ''Don't select anything right now, just use "Continue in SafeMode."''
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
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  • Help! I moved my songs, and now my library is empty

    I just moved all my music from the My Music folder on my hard drive onto my external HD, and I followed all the directions in the iTunes Help file. But when I restarted iTunes, the entire library was empty.
    Is there a step here I'm missing? How do I get iTunes to recognize where my library is? I already went into the Preferences -> Advanced menu and changed the location of the library, but it still doesn't show up.
    I'd hate to have to manually re-import all the songs (well over 1000 files). Any help would be greatly appreciated!
    HP zv5000   Windows XP   iTunes 7.0.2

    I just did the same exact thing (but recovered!). I hope you didn't empty your recycle bin/trash yet! Your library information is there - get it out!
    The instructions on the web are a bit obtuse - what you need to do is delete ONLY the "iTunes Music" folder within the default iTunes location; I deleted the ENTIRE "iTunes" folder and saw exactly what you do now. You need to restore the "iTunes Library.itl" and "iTunes Music Library.xml" files, and you'll be back in business.
    Not sure how you'll recover if you can't get those files back...

  • Moved music folders to external hard drive - now library is empty ?

    I moved 27gb of music to my xternal hard drive as was getting too big for my laptop. i followed the instructions here at support, and consolidated. I clicked on the itunes icon and the itunes front page(library is empty). What did I do wrong ? and how can I restore it. Any help, much appreciated. Thanks.

    Thanks so much for taking the time to help me. I followed the instructions in the post, and was able to recover a substantial part of my library in iTunes. But now I'm worried that when I synch my iPod to iTunes, it will reduce the content on the iPod to match iTunes. I searched more in the discussions, and see that I might be able to use 3rd party software to copy from iPod to iTunes. any advice if I go that route? Thanks again!

  • Moved iTunes to external hard drive, now library is empty

    I moved my iTunes ver 7 from my full hard drive to an external hard drive. It worked fine, was able to synch iPod. Then I upgraded to ver 8.0.2 and when I open iTunes the library is empty. I changed the "path" in the Preferences/Advanced window but it didn't help. I know my music is still there- the folder shows 38.0 gb, but how do I get iTunes to find it? Thanks for any help.

    Thanks so much for taking the time to help me. I followed the instructions in the post, and was able to recover a substantial part of my library in iTunes. But now I'm worried that when I synch my iPod to iTunes, it will reduce the content on the iPod to match iTunes. I searched more in the discussions, and see that I might be able to use 3rd party software to copy from iPod to iTunes. any advice if I go that route? Thanks again!

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    please help me on this, what happened was that i connected my ipad to the computer and the itunes library was empty although a week ago i had 48 apps on the itunes library

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