Re: Digital Library Login Failure

i am having the same problem that that person had
I ordered a game from Best Buy's website today and got the confirmation e-mail with a link to the digital download library. However, whenever I tried logging in it blocked the entry stating that the e-mail and/or password did not match the records. I have tried altering the password with no effect. I know it is correct because I can login to Best Buy's website with no problem.

Hello kipp814,
Thank you for purchasing a game from Best Buy.  I am very sorry to hear you've not been able to download it thus far.
I have reviewed your order and everything seems to be processed correctly.  When you attempted the password reset, did you do it from the Digital Library login page, or the www.BestBuy.com one?  If not from the Digital Library, you may wish to try it from there.
Another step that may assist you is to get to the Digital Library through the order page on www.BestBuy.com.  To do this, log into the website, click on "Orders" in the upper right corner.  From there you should be able to find your game order.  Open the order page and you should find a link to the Digital Library.  Click on it and you should get to the download page.
Please try these steps and met me know if you need any additional assistance.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Hello bbcust111,
    Purchasing the digital download version of a game through Best Buy’s Digital Library should be a quick and convenient way to get you playing as soon as possible. I’m really sorry that you’ve been having issues logging in to your account and I’d like to see if I can assist.
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  • Re: Digital Library Empty

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  • COMING SOON: Digital Library

    We'll soon be launching Digital Library — a new way for you to download and manage digital content from BestBuy.com. 
    With Digital Library, you'll get:
    A faster and more reliable downloading experience
    Better access to your downloadable digital collection
    New downloadable software and game titles
    Digital Library will replace Best Buy® pc app. If you have used Best Buy pc app before, your previous purchases will automatically be added to Digital Library. 
    Look for more details about Digital Library in your email inbox soon.
    Digital Library FAQs
    Q: What is the Digital Library?
    A: Digital Library is replacing pc app and will be the new place to access all of your downloadable digital content.
    Q: What will happen to my current downloads I have in my pc app account?
    A: They will be migrated to your Digital Library account which you can access using your dotcom or pc app credentials
    Q: When will Digital Library be available?
    A: Digital Library will be available within the coming weeks.
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