Re-directing a Telstra number to a Skype online nu...

We have a Telstra redirection in place from a Telstra number to a Skype online number. When someone dials the Telstra number from a landline, the call is redirected to the Skype online number - no problems.
However, when someone dials the Telstra number from an Optus mobile, they get the "Optus regrets this number is disconnected" message.
We have contacted Telstra and they have advised that we must contact the service provider of the number we are redirecting to i.e.. the Skype online number. Hence, I am contacting you for help. Please advise how to fix this. Thanks

HTS wrote:
We have a Telstra redirection in place from a Telstra number to a Skype online number. When someone dials the Telstra number from a landline, the call is redirected to the Skype online number - no problems.
However, when someone dials the Telstra number from an Optus mobile, they get the "Optus regrets this number is disconnected" message.
We have contacted Telstra and they have advised that we must contact the service provider of the number we are redirecting to i.e.. the Skype online number. Hence, I am contacting you for help. Please advise how to fix this. Thanks
Can you dial the Skype Online Number directly from an Optus mobile? And, is it safe to assume that the Skype Online Number you are using is an Australian number and not a number in some other country? It is interesting that the recording you received when your Telstra landline number is dialed from an Optus mobile is from Optus. This may indicate the problem is not with Telstra or with Skype's Australian partner providing the links to the Australian telephone network, but somewhere with Optus.
You have posted in the Community forums, where Skype users try to help other Skype users. Some Skype employees monitor the forums, and may join in the discussions. If you are still having problems, you may want to click on the "Support" link at the top of the page, open a support ticket with Skype, and provide details - for example, the telephone numbers in question (an Optus mobile number, the Telstra landline number, and your Skype Online Number) along with an explanation of the problem.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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forwarding your US Skype Number to a French mobile number will require you to have adequate Skype Credit (or possibly a subscription) to cover the cost of the forwarded calls
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That was the general question, and here are my details:
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Hello,
I need your STG # please.
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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See this thread: http://community.skype.com/t5/Online-Number/Fact-Online-Numbers-Are-Broken/td-p/774814
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This fixed the issue for me. Thanks.
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Hi, Maneendra, and welcome to the Community,
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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I have a US online number and wanted to know if I can set up an Australian online number on the same skype account?

geleotec wrote:
I have a US online number and wanted to know if I can set up an Australian online number on the same skype account?
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Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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spazby wrote:
Is it possible to forward cell phone number to skype online number? If so, what do I need to do to set it up? Also, would my carrier (T-Mobile) charge me minutes for forwarded calls? Thanks.
Maybe. Your phone should have settings to set forwarding for all calls to your T-Mobile number. If you enable that, your T-Mobile phone won't ring anymore, but you could still use your phone to make calls and for sending/receiving SMS or MMS messages.
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Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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