Re: Does BT care any more

Question

peteharris34 wrote:
I have achieved a good average around 3mb download but for some reason only know by BT it has dropped
by 30% basically unusable.
It's not only known by BT - in fact because the speed is controlled automatically BT have little knowledge of what is going on.  There are two possible reasons that I can think of:
Your line has suffered a series of unplanned disconnections of the broadband signal.  The automated equipment in the telephone exchange is trying to give you a stable line and the side-effect of its efforts is a speed reduction.  This type of problem can be remedied but the remedy does not always hold in the long term.
There is more noise/interference on the broadband signal than there used to be.  Again, there is a reasonable chance that the source can be identified and the problem fixed.
By the way, I entirely agree that BT's customer care has room for some major improvements.

Answer 1

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