Re: Does my Satellite L670D-13F have a virus?

Hello,
My lovely newish L670D-13F is currently unusable and I wonder if it has a virus?
When I switch it on only about one millimetre of the Toshiba logo flashes up then the Microsoft logo and starter bar appear but in a flashing wobbling way then all the colour fades from the screen and stays white for a few moments then the screen goes black and the Windows tune plays and the four coloured globes appear but in a very distorted way then all the colour fades from the screen again, goes black then the cursor appears but in an enlarged wobbly way, screen fades etc etc.
This happened about a week ago but when I switched it on the next day it behaved normally and advised me to use system restore which I did and the computer behaved normally for a few more days but then it happened again but has not started up normally and is now unusable as pushing any keys has no effect at all.
Sorry about my description as I am sure you can guess I am not at all "techy"!
Many Thanks,
Nicole

Hi nicole_3,
I dont think its a virus. In such case Windows wouldnt able to start anymore so viruses causing other problems. As MisterX already wrote this could be a hardware malfunction and related to graphic card.
If you dont have an external monitor to check this I would try a recovery installation from HDD as described here:
http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm
This can restore the original factory settings with all drivers and tools from Toshiba.

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You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
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Re: Does my Satellite L670D-13F have a virus?

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