Re-download problem with Adobe content viewer

Every time I close Adobe Viewer and then reopen it, my libary updates and I get the cloud downlaod icon on my publication. This happens even when that folio doesn't need updating. I dont want to redownload the same file everytime I open the app. This is especially a problem if Im in an area with no WiFi. How do I get around this issue?

Make sure you have the most up to date version of the viewer and stick to
alpha numeric characters in the folio name.

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Problem with Adobe Content Viewer for ipad

Hello,
I created an application from folio bulider 1.350 gigabytes.
Once downloaded using Adobe Content Viewer on Ipad i can display it without any problems, but when I turn off the Ipad or delete Adobe Content Viewer by applications running in the background, and I open again Adobe Content Viewer that I get stuck and does not open.
Adobe Content Viewer I see in the background but does not stay open and do not show my application.
Should I delete the Adobe Content Viewer from iPad, download it again from the App Store and re-download my application.
It could be a problem of size? 1.350 gigabytes is too much?
It could be a problem version of indesign? I use version 5.0
Thanks and looking answers ...
Greetings to all

Hi Prabhjyot Kaur
Thank you! This helps

Problems with Adobe Content Viewer for V30 Folios

Is anyone else experiencing problems viewing V30 folios on the Adobe Content Viewer app for ipad and iphone. It asks me to download a newer version of the App but as far as I can see I am using the newest version (3.4.5)

The v30 ACV has not been approved by Apple yet.

Problem with Adobe Content Viewer

I un-installed every CS5.5 program and updated my CS5.5 to the new Cloud version CS 6.0
I installed Indesign and updated it. The "Adobe Content Viewer" still dont work ??
Please help..

Hi - Thanks for your answer Neil - but i dont have the time to go further more into this kind og endless story´s"... I used more than 6 hours now! - I am in the fortunate position that time is still money....
It seams to be a better idea to go and bye a new computer or "format" your harddisk and re-install everything. No of this panel links or Google-endless-story´s try solving the problem is working for me.
Adobe come on! - You can do better ... when you google this problem, I am certainly not the only one asking.
Just one of the endless story´s and same issue not working
http://forums.adobe.com/message/4977666
This is obviously a to great problem... ?
Have a nice weekend

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
Meanwhile, I have managed to give my client access by private-publishing the folio via the Folio Panel with my personal Adobe ID and I gave my client my personal Adobe ID for that. Not the ideal solution but at the moment that works.

Unable to view offline folios on ipad with Adobe Content Viewer

I am suddenly unable to view offline folios on my iPad with Adobe Content Viewer. These are folios I was able to view 2 days ago. Updated InDesign, reinstalled the Content viewer, tested on 2 computers with 2 difffernt iPads and 2 different cables. Is anyone else having this problem?

This is a known issue, please see http://status.adobedps.com/ for updates.
Neil

Authentification failed messages with Adobe Content Viewer (still)

I heard that there was a problem with Authentification failed messages with Adobe Content Viewer this morning with a server issue but I am running into those issues tonight. System Staus reads green. All my log-in info works in other places. What's up?

Currently all the DPS services are up and running.
Check DPS status page:
http://status.adobedps.com/
Kindly try to sign in again and let us know if you still have any trouble signing in.

Problem in Adobe Content Viewer

I have a Enterprise account and a custom Adobe Content Viewer, that's supposed to read a book with interactive objects made in HTML5. However, this reader isn't reading some script that is making the interactive objects impossible to open, and, when it opens, opens with bugs. Considering that the interactive objects opens in all browsers with no problems, I would like to know if there's anyway we can make the interactive objects open directly in the browsers, from the Adobe Content Viewer.
This problem just happens when I open it in PC from a external media.
Please, I need to solve this as soon as I can.

Have you tried logging into http://digitalpublishing.acrobat.com/ with the same account and accepting the terms and conditions there?
Neil

Problems w Adobe Content Viewer on my iPad

Hello
Adobe Content Viewer on my iPad is not recognizing my ID and pass, i sign in online but the app is not working.
I already deleted it and re-downloaded it and nothing.
Please help, thank you

Did you go to digitalpublishing.acrobat.com, log in with that Adobe ID and accept the terms of use? If not, do so using a computer. You cannot do it from a mobile device.

Downloading froze and Adobe Content Viewer crashed.

I tried downloading folio data with content viewer on iPad.
(InDesign Plugin: V18, Content Viewer V2.3)
But the downloading froze and the content viewer crashed very often.
I checked the folio data on DPS Dashboard and I think the folio data is OK.
And the status of Acrobut.com is "The service is available. No issues repoeted." on Acrobat.com Health.
What's going on?

Which verison Mac OS are you using? What is the verison of InDesign is being used ? Have you donwloaded all the most recent updates to Folio Producer Tools, Folio Builder, and have the new Viewer Builder since this Monday-Jan 30?
PRODUCT UPDATES
Folio Builder panel for InDesign CS5.5
January 26, 2012
Windows | Macintosh
Folio Builder panel for InDesign CS5.0
January 26, 2012
Windows | Macintosh
Folio Producer tools for InDesign CS5.5
January 17, 2012
Windows | Macintosh
Folio Producer tools for InDesign CS5.0
January 17, 2012
Windows | Macintosh

Help with Adobe Content Viewer ???

please any one help .. i make my folio with Indesign CS5 and i test it on the Adobe desktop Viewer … i found it is a great but when i try to move it to my ipad i don`t found the Adobe Content Viewer in the file sharing section in the ituns .so i can`t move it from my PC to my ipad. i try many solutions
1. remove the Content Viewer from my ipad and install it again …. not work
2. Resetting the ipad and format it …. not work
3. change the PC and i try to connect the ipad from another PC … not work
i will crazy … i only need to see my magazine on my ipad

Sideloading is no longer possible.
See posts 54 - 65 in this thread.
http://forums.adobe.com/thread/846997?tstart=0

Downloading speed in Adobe Content Viewer

Is it olny me, who is waiting 30 minutes to download 31Mb folio?
Or there are problems in Adobe side?
I am in Europe. I think there are different servers for America and Europe.
There were problems yesterday morning also.
Ants

If you are downloading content in the viewer that hasn't been published (i.e. it shows with a blue ribbon on the cover image) then you are hitting our main servers based in the US. It does get cached on Akamai, but given the relatively few number of people that hit the unpublished version (and that it's often updated after one view), it's not unusual to have to come all the way back to the US to get a new version..
Once the folios are published you'll see much better performance in each region after the first download, as Akamai will cache it at its servers and you won't be changing it anymore.
Neil
Edit: Corrected the information a bit based on what engineering told me

360 panorama not shown in preview on iPad with Adobe Content Viewer

Hello Forum -
I have a weired problem with the 360 panorama…
When I create the panorama using the overlay creator everything works perfect and the desktop preview is showing the panorama very fine.
On the ipad (after login with my adobe ID and downloading the Magazin) I get only a white page after tapping the defined Preview image.
I tried:
_deleted all images from the original folder
_renamed the files
_created the Overlay again
_reloaded the images into the InDesign Document
_published again to the Adobe server
_deleted the "Content Viewer" from iPad
_installed new "Content Viewer"
Still an my DesktopViewer everything is fine, but the 360 wont work
btw. all other elements like slideshows, videos, scrollable text etc. is working
Any Ideas or Solutions?
Best regards, gutsche

Try opening the six images in Photoshop and using Save for Web & Devices to save the files. Try creating smaller files.
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PDF problems in Adobe Content Viewer

Hi all,
When I open a pdf in the Content Viewer, there's also a bar below whit some icons. When I tap on the "refresh" icon, the screen turns white.
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Nick

Hi Nathan,
Please find the screenshots below:
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Has anyone experienced the same thing?
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Problem with adobe pdf viewer plug-in for safari

I recently updated from adobe reader 8 to adobe reader 9 and now pdf documents that I view on Safari won't open. I get this message that says 'adobepdfviewer does not recognize a compatible adobe acrobat or adobe reader program' This is really strange because I have both Adobe reader 9 and Adobe acrobat installed. If you have any advice or solutions it would be much appreciated.

Personally, I like to open PDFs that I have saved to my hard drive in Adobe Reader, because I find it quicker, especially with PDF files that have many pages. I also find the resizing controls and search functions more useful in Adobe Reader. At the same time, for quick looks when clicking on web links, I don't mind letting Safari open some PDF files. So having both capabilities is important to me.
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Re-download problem with Adobe content viewer

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