Re: Elements 9 to Elements 10 upgrade or reinstall ?

What would be the answer regarding above question ?

Hi Jeff.  ( The closest friend that I ever had in my life was named Jeff Wright though his MI was “ D “.
BACK to Elements 9 & 10.  Giving you a WARNING----I’m an “Old Fart” and NOT the most computer oriented person that you are you ever crossed paths with but easy to get along with.  I do a pretty fair amount of photography and have been published in several books and calendars including National Geographic .  I own and have used Elements  3, 5, 6 &7.  I own but have never been able to get 9 or 10 to load and as a result have never used them.  I have spent OVER 8 hours on the phone with “support”  from India ( I think ) but when it was over and done with I couldn’t get  9 to work  and feeling that it was me more than anything purchased and tried to install 10 with NO luck. And as a result am using Elements 7 as it was the last one that I could get to load and function.
NOW for the facts:  My operating system is Win 7.  I have loaded “ 10 “ at least 3 times and it goes through the whole thing “ languages, serial No. and so on”. After it runs for a long time and the progress bar shows how far along it is and it goes through all the stuff that it’s loading when it finally gets finished down loading everything---NOTHING is there.  I’ve done a search for it at least 3 times and it is NOT on the computer.   NO it has NEVER been successfully loaded neither 9 nor 10.  I have never received any error messages.  I have two internal hard drives on the machine. The original “C” drive is 500GB  and I have added another internal “Seagate 2 TB “ so I ought to be in pretty good shape for memory and I just replaced my graphics card with a “ Radeon HD5670 / 1GB “ card and upgraded my cable connection for better graphics.  As far as I know this is all the info. that you have asked for but will be happy to furnish any additional info that you may want.  You have my email but in case you would want to contact me by phone my number is  “<removed by moderator> “ I’m in St. Louis MO.  Thanking you for taking the trouble  to try to help me out.  Regards,  Vearl Brown

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