Re: Email Address already in use

I made a call to Ukraine and was charged 22c/min instead of 12,8c/min plus 6,6c connection fees.Why?Thank you. 

Hi boyterjim
Welcome to the HP forums;
Let's verify if you have a shapfish account already,  Most of the time when someone has this  issue, they have an existing Snapfish HP account.
1. Go to www.snapfish.com and click on ""log in"" at the top right.
2. On the splash screen that comes up click on the ""forgot your password""  link and submit your email.
3. You should receive an email with a link and a temporary password.
4. Click on the link and log in with the temp password.
5. Change your password to something that has at least 6 characters (at least  1 of those should be a number).
6. Go back to www.eprintcenter.com and click on Sign In.
7. On the next screen do not put your email or password, but click on the  small Snapfish below.
8. On the splash screen that comes up log in with your email and the password  you just created at Snapfish.
This will merge your HP accounts and you should be able to log in to www.eprintcenter.com normally now.
Let me know the outcome I will do my best to assist you if you have futher issues. 
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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