Re: Enable/Disable Web Services on your printer

I cannot enable my printer to print..... prompt promt

Hi Kimikofumi,
Welcome to the HP Support forums. I see that you are unable to print using your HP printer.
To better assist you, would you please supply some additional information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer?
Based on the thread title, are you also trying to enable web services?
Are you getting any error messages? If yes, what does the message say and where is it displayed (printer or computer)?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Cannot enable ePrint Web Services - get internet connection error for HP LaserJet 1102W

I have a HP laptop running Windows 7 Professional 64 bit. We just changed over to Comcast internet service from AT&T where my HP LaserJet 1102W was set up for ePrint. After several hours, I was finally able to add the 1102W printer to the Comcast network, access the Embedded Web Server tool and print wirelessly but I cannot set up ePrint. I have deleted the printer but cannot get it to connect to Web Services. I keep on getting: Connection Error. Check Internet Connection but again, I can print wirelessly successfully to the printer but would like to be able to set it back up for ePrint. My Comcast router is an Arris TG862.
I have updated the firmware and used the HP Print and Scan Doctor tool but still am not able to get the ePrint Web Services to connect. Here is the information from the Networking page of the EWS:
IPv4 Configuration
Warning: A change in the IP Address will result in loss of connectivity to the browser.
IP Configured By: DHCP
Host Name: NPIC968F8
Domain Name: hsd1.tn.comcast.net.
IP Address Configuration
X Automatic IP Manual IP
X DHCP
BootP
X AutoIP
Manual IP Address:10.0.0.89
IP Subnet Mask: 255.255.255.0
Manual Default Gateway: 10.0.0.0
DNS Address Configuration
Preferred DNS Address: 75.75.75.75
Alternate DNS Address: 75.75.76.76
WINS Address Configuration
X Automatic WINS Server
Manual WINS Server
Manual Preferred WINS Server: 0.0.0.0
Here is my ipconfig information:
Wireless LAN adapter Wireless Network Connection:
   Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
   Physical Address. . . . . . . . . : 8C-A9-82-A3-F9-5E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c57:eb2b:5144:2ea5%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, March 29, 2013 1:24:52 PM
   Lease Expires . . . . . . . . . . : Saturday, April 06, 2013 11:09:24 AM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 378317186
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CE-4E-8C-10-1F-74-11-22-71
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
There appears to be a known issue with the Arris TG862 router and supposedly a new firmware is to be released soon but just checking to see if anyone has been able to resolve this issue.
Thank you!

Hi Surf1981,
I understand that you're not able to enable web services on your printer. I would try steps listed below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select networking tab at the top.
4. Left hand side select Network Identification.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
**If you find this helpful or want to say thanks make sure to click the white star under my name to give me Kudos. **

I just bought a laser jet M1217 MFP and I wasn't able to enable the web services

I just bought a laser jet M1217 MFP and I wasn't able to enable the web services

Hi Aloolaab,
I understand that you're trying to enable web services on your printer. I would try the steps below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select networking tab at the top.
4. Left hand side select Network Identification.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.

P1102w cannot enable "HP WEB SERVICES" for sprintConnection error" check

I have a new printer which works fine for wifi printing but I'd like to use web printing which I beleive is called eprint.
I printed the configuration page and my firmware is 20120814
I cannot see were my printers email address is.
I navigated to the printers url and clicked on the tab "hp web services" and clicked on the green button enable but I keep getting the following error message.
"connection error: check internet connection"
From the router I can see that both the laptop and printer are on the same network 192.168.0.??
Can you please advise I suspect I have a fault on the printer but cannot be certain what can I do, I have updated the software on my mac which is running mavericks 10.9.2 , I've even hit the update software and there is no further updates available whch should mean I have the latest software and firmware for the printer.
Please advise how I may overcome the error when there clearly is no network issue as I can get to the printer to print and go to its web pages without any issues at all?

Hi paz_egap,
Thank you for the thorough response, I appreciate it.
Since you have set a static ip with manual DNS servers and you are still cannot enabled the web services is the firmware up-to-date on the printer. Please follow the steps in Getting the Firmware and Product Updates. Once the firmware is current and the printer still has its manual ip address and manual DNS servers you should be okay to enabled the web services on the printer.
If you are still having an issue after completing the above please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Help! Getting "Connection error Check connection" when trying to enable HP Web Services on M1536DNF

Can anyone tell me what I need to do in order to enable HP Web Services on HP LaserJet Pro M1536DNF model? Everything works fine and shows it's connected to the network but I cannot enable HP Web Services. It says "Connection error Check connection" I've tried restarting everything; network, printer, computer. I've also updated firmware to latest version as well.

Hi snapry,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when trying to enable the web services for your Laserjet CP1025nw printer.
Please set a manual IP address and manual DNS servers for the printer. The instructions can be found in the document Printer Does Not Maintain Wireless Connection. There is a Windows section and a Mac section. In the Windows section you will find the instructions in the sub-section titled “Solution three: Assign the printer a static IP address”. For Mac the applicable sub-section is titled “Solution two: Assign the printer a static IP address”. When entering the information for the Manual Preferred DNS server please use 8.8.8.8 and for the Alternate Preferred DNS server please use 8.8.4.4. These are Google’s DNS servers.
After setting the manual IP address and manual DNS servers, you should have no problems enabling the web services.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Web services and e print not working on 7520e

After the update it instructed me to turn off my printer so the update could take effect which I did but my printer would not turn back on. leaving it overnight it was the same the next day so I had to unplug it from the wall outlet. I lost my internet connection and no matter what I did I could not get it to connect.I called cloud services who put in a network address of 192.168.223.1 and hung up leaving me with no printer and sending me an email to get my ISP server to fix.
I called HP support and they got it connected just fine but when I try to log into my printers web page it still has my
hp email address but when I try to get to the web page it leads me to Launch HP network check.
on the front of my printer it says unable to connect to the internet, enter a proxy address, my server does not use one.
I tried to disable web services and then enabled them again hoping to get a new code but no luck. In my own network it has the last digit different to the one being used and set as a static IP address . I was not able to scroll any Apps before any of this happened, is the server down or has anyone any ideas how to fix this. has anyone else got the same problem. The schedulled Apps printed off just fine before this.

Hello dylon,
Thank you for being an active member of the HP support community. I understand that your Photosmart 7520 printer is indicating that it is not connected since doing a firmware update last week.
Please start by setting a manual IP address and manual DNS servers. Please use this post with the steps and screen shots on how to do this. The screen shots are for the Photosmart 7510 but the steps are the same.
If you find that you are still unable to connect to web services please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cannot enable HP Web Services: "Connection error. Check Internet connection."

Hello,
I have a problem with LaserJet setup using Wi-Fi network from windows 7 and 8. The problem as far as I understand is due to inaccessible HP Web Services.
Details:
1, The printer works good by USB.
2. The printer is correctly configured to use Wi-Fi router with right password.
3. It can be successfully ping'ed from Windows
4. In Web browser I can enter on printer's IP
(Serial Numbers are hidden as you recommend, firmware updated)
4. But when I try to Enable HP Web Services, an error message appears:
which is strange, because the printer is connected to the same router as the computers and other devices with automatic configuration (and internet is available without any proxy when I am typing this message):
Please help to resolve this issue.
Thanks,
Fedor

Thanks for clarifying Fedor,
HP Web Services are not related to the pritner installation over the local network, those are two different features.
However that may indicate a nework issue.
First try running the HP Print & Scan Doctor below on one of your PCs:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Does the tool can see your printer throught eh local network?
By clicking the top Network menu and Troubleshoot Firewall, what Firewall software is detected on your system?
Try disabling it and check if that may help.
From teh top Network menu select Show Advanced Information.
What is the IP address of your PC?
I also suggest rebooting the router by unplugging its power for a moment, then reboot the printer and try installing it again.
If the issue persists, what is your router model?
May you see any difference by connecting the printer to your router with an Ethernet cable?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

How do i disable web services on my 8700

I have problems with my printer. I believe it is to do with being a web service printer. How do I disable ?

Hi,
There's a thread here on enabling and disabling web services that you might find useful.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

M251n can't enable hp web services

I just got an M251n printer and I have been trying to set up the wireless for hours going through all the support suggestions and none have worked. When trying to enable the Web Services Setup I get a message of "Connection error. Check internet connection." The connection is fine and working and the printer is connected online via ethernet and my computer is connected to the printer by USB.
I am using a Mac and have downloaded the latest driver for the printer. One support suggestion stated that I might have outdated firmware but I can't find any firmware updates for this printer.
I am not sure what is wrong. It's not straight forward and without the wireless function working I will have to take this printer back and buy a different brand.
Any suggestions are welcomed.
This question was solved.
View Solution.

Hello neilthedirector,
Welcome to the HP Support Forums!
I see that the HP LaserJet Pro 200 color Printer M251n will not allow you to enable the Web Services. I was able to locate a firmware update utility that you can check the printer with, if you are using Mac OS X 10.5 - 10.8.
HP LaserJet Pro Series Firmware Update Utility<---
If the update is not present, or fails to resolve the issue, try applying a manual I.P address and DNS. To do this;
Enter the printer's I.P into the address bar in Safari.
Click Networking, then IPv4 Configuration.
Set the IP Preferred Address Method to Manual.
Increase the last set of numbers by 50.
Subnet Mask should be 255.255.255.0.
Default Gateway will be your router's I.P address.
Click Network Identification on the left.
Under DNS Primary (IPv4) enter 209.244.0.3 and for Secondary (IPv4) enter 209.244.0.4.
Click Apply and then power the printer off and then on.
Try now to enable the Web Services.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

B110a Trying to enable the Web Services Error message received

I am trying enabled the Web Services but I get the Error Message 'There was a problem connecting to the Server"
I get the same when I try to update the firmware but the printer is connect to a wireless network with internet connection and no firewall.

Hi Confused_Techie, Hope you are doing well and having a great day;
I will first try using the Network diagnostic utility.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/n...
Hope this can identify and solve the issue for you.
If not than please include the operating system you are using and the build of the Operating system i.e. Win 7 sp1 64 bits. As well as router you are using. Also please take the time to add as much information that you may consider relevant. This will give you a better chance of getting an answer from not just me but other member of the community as well.
Cheers;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Enabling OBIEE web Services for Metadata manager

Hi All,
We are trying to connect from Informatica metadata manager to OBIEE, and one of the pre requisite says we have to enable OBIEE web services. Please help on how I can enable the web services.
Thanks for your time and help.

You will have to include the servlet(SPML Handler) in your web.xml.

Cannot enable web services to get printer onto ePrint

Got a new Photosmart 7520 and got it onto our wireless network alright. But I cannot enable on the printer the web services (always jumps to automatic software updates and fails to connect; and hence cannot enable ePrint or web services.
Also typing in the IP Address into my browser gives me only a blank page...
What to do and where? on the printer or Mac (OSX 10.9)?
Thanks for the help
Max

Hi Max4Print,
Thank you for the update.
Yes you should be able to ping the printer. That is the best way to check the communication. I have included wikiHow’s article on How to Ping an IP Address. It has a section on how to do this on a Mac. I’m wondering if you have a guest network and if the printer is connected to that. Typically when you can’t access the embedded web server it would indicate that one of the devices is showing connected when it isn’t.
If the ping fails, I would recommend rerunning the wireless setup wizard from the front panel. The instructions on how to do this can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. Once you have run the wireless setup wizard chose the option to print the report.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Unable to enable HP Web services for my HP Laserjet 200 color MPF M276nw

Kindly assist, I have tried updating firmware, but still my web services wont enable.
Rgs
G
This question was solved.
View Solution.

Hi GayleneC,
Thank you for the update and additional information. I truly appreciate it.
You indicated that you tried to update the firmware, I’m wondering since the printer isn’t connecting to web services that it might not have connected to check for firmware updates. I’ve included two links, one is for the Windows version of the HP LaserJet Pro Series Firmware Update Utility the other is for the Mac version of the HP LaserJet Pro Series Firmware Update Utility. Please choose the one for your operating system and let’s try and update the firmware without using the front panel of the printer.
After running the firmware update utility, please disable the IPv6 wireless through the embedded web server. Please follow the steps below:
To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser. When it opens it should look like the screen shot below.
Please click on the ‘Network’ tab as highlighted in the screen shot above.
Please click on ‘Advanced’ in the left hand side menu as shown above. Please uncheck IPv6 and click on ‘Apply’.
Please click on the ‘HP Web Services’ tab.
Please click on the ‘Enable’ button. The Web Services information sheet should print.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cannot enable ePrint/Web Services, HP LaserJet CP1525nw

I am trying to follow HP's instructions for enabling ePrint and Web Services for my LaserJet CP1525nw. I printed the Config Report, got the printer's IP address and entered it into a brower as instructed. It does pull up summary page, but there is no "HP Web Services" tab as indicated in all of the HP instructions I can find - only four tabs that read: Status, System, Print, Networking.
I have looked at all sub-menus under each of these tabs, and cannot find anything that even resembles a "Web Services" option.
Can somebody please help? Or is there another way to find the printer's email address so that I can register and use ePrint for my iPhone and iPad?
From what I have been able to find on HP Support, the Airprint software driver(s) are not yet availble for this LaserJet model - or are they?

There is firmware to enable AirPrint in the HP LaserJet CP1525nw.
Go to the support page for this printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=40529...
and pick the type of desktop computer you are using. On the resulting page you will see a choice to download a firmware updated that you can run on your computer to update your printer.

Renabled web services but new printer code says this printer already assigned to someone

I had to remove then reenable web services. Print out gave me new code to add printer again.signed in with same login as when first registered but after entering new code it says invalid. Just got new code so its not 24 he's yet. Says this printer already assigned to someone. Yeah me! But I know its removed when I remove web services then enable. Plus it doesn't show any printer for my login. I know I have to assign new email address but can't add my D110 printer. Help!

Hey lori6464!
Sorry you are having a problem! If you just reset web services, try resetting it again. I'm not sure why the code wouldn't work for you but if you generate another code, it should work. Let me know if you need more help!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Re: Enable/Disable Web Services on your printer

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