Re: Engineer claimed he turned up and called but h...

This is just like my experience but worse

I've finally managed to speak to someone. They initially tried to fob me off, which didn't impress me at all.
They supposedly called the supervisor of the Openreach engineer to get a status update, then came back to me to say the engineer DID call but nobody was home. This was blatantly not true, as I have been home all day, looking out the window for most of it in eager anticipation of the installation. I refuted this claim so they went back to the Openreach supervisor and I then got a different explanation!
Apparently, the engineer was ready to perform my install at 08:38 this morning, but because my line wasn't connected he moved onto another job. This is despite me having an appointment slot of 08:00-13:00 and the engineer telling me he would call me back later to check the line status. My line became active at around 11:00, he still had 2 hours to do the job!
My only option is to be rescheduled to Saturday, which is just impossible as I need an internet connection for my work. I was passed to a supervisor who is trying to get this escalated and resolved quicker than Saturday, but apparently I will not know what is going on until the close of play tomorrow! Which is absolutely ridiculous!
The supervisor explained to me that as my line moved on the same day as the infinity install, then this was always a possibility. My response is why this isn't made crystal clear when placing the order. Also, why I was given a morning appointment slot if they knew this was likely to happen - with an afternoon slot the odds of me getting the problem would have been vastly reduced.
All in all, I am extremely unhappy and still have no firm idea when I am going to get an internet connection ..which means I cannot do my job....

Similar Messages

  • My iphone 5 does not turn on anymore.  when i plug the charger in the apple icon turns on and off but the home screen never shows up.what do i do to fix it? how can i get my info back?

    My iphone 5 does not turn on anymore.  when i plug the charger in the apple icon turns on and off but the home screen never shows up.what do i do to fix it? how can i get my info back?

    from the information you provided i can't tell if it is a hardware problem or a software problem. I do have an idea though, try to press your home button and lock button at the same time.

  • My ipod nano will turn on and play but the viewing screen goes out and I cannot access the information to select different playing options. Any suggestions?

    My ipod nano will turn on and play but the viewing screen will not come on and I cannot access the information to select different playing options. It glows white background light then goes dark for the entire time I am using it. Any suggestions?

    I had the same problem.  Someone here told me to make sure my earbuds were in securely.  Push until they click in place.  It solved the problem.  The music still plays even though the screen goes to sleep.  Hope this helps.

  • My Zen Stone will turn on, and charge, but it wont play the mus

    my zen stone will turn on, and charge, but it wont play the music.......it charges and everything, but i try to play the music, and the green light will go on, but it wont blink and play music like its supposed to........and when i try to turn it off, i cant so i have to reset the thing....PLEASE HELP!!

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. I suspect you have portions of the digitizer disabled because of the broken screen. (conductors are open)
      Apple Retail Store - Genius Bar              

  • Engineer does not turn up and lies about it.

    I called BT at 4:42. Operator told me an engineer would come before 6pm. I asked if the engineer was definitely coming, the operator replied that yes, he definitely was coming by 6:00.
    At 5:58, the engineer had still not arrived, so I phoned again. I stated that no engineer had arrived. I was then put on hold while the order was checked. When the operator came back on the line, I was transferred to the Infinity Team.
    The Infinity Team operator introduced himself then put me on hold while he checked what was happening to the order.
    At 6:14 he came back told me he was checking with the engineer and put me back on hold.
    At 6:18, the operator asked me whether I was calling from the landline or mobile. I replied landline and he said he would call me back. As I had not heard anything from anyone at BT despite there being a problem, I asked to remain on hold while he sorted out what was going on. I had little confidence in receiving a call back.
    At 6:38 I was told the operator was speaking to engineers.
    At 6:44 the line went dead.
    At 6:45 the operator called back, apologised and told me he was speaking to the engineers. I was put on hold again.
    At 6:59 the operator said the engineer called at 1:30 pm and waited half an hour. I was then asked the colour of my door. It is glass and white – was then told that is what the engineer said. I asked what floor did he call at?
    At 7:12, the line went dead. The operator did not call back.
    I live in a small maisonette – it is impossible for the engineer knocking not to be heard. Totally impossible. The engineer is lying. BT and the engineer have both my mobile and home number. No calling card was left and no one called and no one knocked the door. Furthermore, no one mentioned a failed engineer visit during my first call when I was still being assured the engineer was on his way.
    It is poor enough, an engineer just not showing up, but the subsequent lie and just getting cut off is unacceptable.

    OMG the same thing has just happened to me. 
    I was assigned a slot from 8am to 1pm for an engineer to arrive.  At 13:20pm when noone had arrived I called BT.  I was transferred on the call a number of times having to go through the whole story with several people and was then cut off.  I had to call a number of times before I was able to get through to someone who could help.  I was then kept on hold for a very long time while the person contacted the engineering department.
    I was told that if I waited for a further hour someone would be with me.  At about 2:30pm I then called BT again when noone had turned up.  I made the call from my home office and was looking out on the street infront of my house while i was on the phone.  I was on the phone with BT till after 3pm and never once did I see any BT vehicle or engineer on the street.  I was then told that the engineer had visited my home at 2:30pm and had tried to contact me on my mobile but noone was in!  So as it turns out I was on the phone to BT from my personal landline number looking out onto my front door at the same time as the engineer had visited and determined that I was not in!!!  I cannot believe it!  I actually will have proof of this from my phone records as well!  The engineer apparently also rang my mobile which was on my desk next to me while I was on the landline with BT!! 
    I must say that being treated like this has left me with very little trust in BT - and this is before I even have the phone installed!!!  I now have to wait to the 29th Jul for this all to happen again!!!

  • How to turn of phone calls but keep data?

    Is there a way to turn off all calls and texts but keep the data option on, for streaming music specifically. I need to be able to steam music but without interuption from calls or texts.

    If you use iMessage, it will still work over wifi, so you may get messages that way still.  Also, if you have notifications enabled for email and use push or scheduled fetch for email, those will still come in over wifi as well.

  • My iphone screen is not visible - i can hear texts and calls, but cannot access them

    I have an iphone 4s and I am not able to see the screen - it's blank, however, I can hear when I receive a text and call.

    no you cant

  • MacBook Pro can turn on and off, but does not start up. Stays on white screen with flashing folder icon, does not go to desktop.

    MacBook Pro is not starting up. It just stays on a white screen with a flashing folder icon. Have tried restarting while holding the Option key, and the cursor becomes visible and movable, but it does not go to the desktop.

    Hello Sonya_Rose,
    I found this article when researching the issue you describe here named A flashing question mark appears when you start your Mac found http://support.apple.com/kb/ts1440.
    Check the mouse and keyboard
    This issue might occur if a mouse or trackpad button is pressed during startup. Make sure the button isn't pressed.
    If the issue persists, shut down your Mac with its power button, disconnect any external mouse and keyboard, then turn on your Mac with its power button. If the flashing question mark issue persists, reconnect the keyboard and mouse.
    Additional steps
    If your Mac still starts to a flashing question mark, follow the steps below. If any step resolves the issue, you don't need to continue to the next one.
    Select your Mac OS X startup disk with Startup Manager by restarting and holding the Option key. After your Mac starts up, restart again to verify that the flashing question mark does not appear.
    If the issue persists, insert your Mac OS X installation disc. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc.
    MacBook Air note: On a MacBook Air, there are two options for starting up from Mac OS X media: Either connect a MacBook Air SuperDrive to the MacBook Air via the USB port and restart the computer, holding down the C key during startup, or use Remote Install Mac OS X to startup from a system software DVD that's located on a partner computer. Once started up from Mac OS X media, skip to step 3.
    Restart the computer, then hold the C key during startup.
    From the Utilities menu, choose Disk Utility. Don't click Continue.
    Select your Mac OS X disk (named "Macintosh HD" by default) in the left side of the Disk Utility window.
    Click the First Aid tab.
    Click Repair Disk to verify and repair any issues with your Mac OS X startup disk.
    After repairing the disk, try to start up normally.
    Important: If Disk Utility finds issues it cannot repair, you may need to back up as much of your data as possible (or use Time Machine to back up to a different disk), then erase the disk and reinstall Mac OS X. You should back up important files and data before erasing a drive. Erasing deletes everything on the hard disk (including things on your desktop). Also, you can install Mac OS X onto an external disk, start from the external disk, and use Migration Assistant to transfer items from your usual internal Mac OS X startup disk to the external disk, then erase the internal disk and reinstall Mac OS X.
    If the issue persists, and Disk Utility didn't find any irreparable issues, quit Disk Utility, quit the Installer, select your disk when prompted, and restart.
    If the issue continues, reset PRAM. Note: After resetting PRAM, if the computer starts up normally, reselect the startup disk in the Startup Disk preferences.
    If none of these steps resolve the issue, start up from the Mac OS X Installation disc and reinstall Mac OS X.
    Regards,
    Sterling

  • Pavilion p6228p-b desktop keeps turning on and off but no display on the screen

    I've been having problems with my computer since i bought a new video card. Therefore, I decide to take it off the computer and work with the one that was originally installed. On the process of taking the video card off i decide to clean it also. No chemicals or even water, pressure air alone. Ever since, I haven't been able to turn the computer on properly. The computer turn on and like a minute later it turns off automatically, and it continues doing this until i disconnect it. The power button alone won't turn the computer off. In all this process there is no display on the screen at all. By the way, the screen works fine. Can anyone help me?

    on the hp site for your machine there are some updates for bios and utilities....this may help. all in all i think these machines are coming to their use by date and i myself am researching a new machine. my ol'banger may go at anytime...

  • Most of the time when I turn computer on I get the white screen and question mark.  Sometimes it will turn on and work but often the spinning disk starts and especially when opening Iphoto and it generally freezes

    Most of the time when I turn on the Mac I get the white screen and question mark appear.  Sometimes it will turn on and work. But often the coloured spinning wheel starts up especially after trying to use iphoto it freezes and a couple of times the screen has then gone black.  The computer seemed pretty warm yesterday when this happened.
    Any suggestions of what I should do to fix it would be greatly appreciated.
    Kate

    See this on the question mark when you start up: http://support.apple.com/kb/TS1440?viewlocale=en_US
    See this on the spinning beach ball: http://www.thexlab.com/faqs/sbbod.html

  • I have an Iphone 5 and i can send text and call but cant recieve either

    Please help brand new iphone 5 just activated today everything works great except i cant recieve text or calls but i can send both

    questions:
    - are you using imessage?
    - do you have coverage from your carrier in the area you are in?

  • Cookies turned off and cleared, but 3rd party cookies are still being shared after Firefox v16.0.1 update

    after firefox updated from v15.0.1 to v16.0.1 on Friday (10/19/12), collusion v0.22 shows 3rd party cookies being shared, and a lot of them. I have firefox in "always use private browsing mode", with cookies not allowed, in addition there are no entries in "exception" or in "show cookies". The check boxes for cookies and 3rd party cookies are NOT checked.
    This behavior never happened before the update!
    I re-installed v15.0.1, but it is still happening.
    Rana full sys scan with the latest Norton Security, which found nothing. Tried a few others too, so I'm semi-certain that my system is not infected.
    System: Acer 5251-1245 with windows 7 (current patch levels up to date).
    What changed with v16.0.1 update? Did Collusion change?
    why are 3rd party cookies being shared, and how is it doing it?
    Is there a way to check to see if other browsers have the same issues? e.g. chrome, explorer (yuck!), safari, etc....
    I've really liked Firefox, but I am afraid to use it, especially to shop online or any financial stuff (banks, credit card payments, etc.).
    Maybe I was better off in blissful ignorance before installing collusion earlier this year, but I only ever saw the 3rd party cookie sharing when I had "cookies" turned on without turning on "Accept third-party cookies".
    Again, what changed?

    only add-on extensions are "Collusion v0.22" and "Adblock Plus Pop-up Addon v0.4".
    The issue never happened until Friday 10/19/12 after the Firefox v16.0.1 update, and was noticed by me on Saturday while using the Firefox to check my work schedule (which sets only its cookie and does not share, but it did and got me worried).
    Still wondering if Collusion updated too, and now I'm seeing new behavior.
    I do not want to share cookies, which is why I turn them off, and never turn on "share third party cookies".
    Do I need to stop using Firefox? :(

  • Recently I started having this problem with the Iphone5 IO7 software it says " SIM Card is not Installed" while it fixed the problem by repeated turn on and off but comes again on the second day

    I am sure apple must be working on a patch or an io7 update.  I keep on getting this msg while calling and phone does not receive any incoming calls when it displays a msg saying "SIM card is not installed".  I would appreciate if apple try to resolve this software problem asap.  Thanks

    Hi apple954!
    I have an article for you that can help you troubleshoot SIM issues with your iPhone:
    iPhone: Troubleshooting No SIM
    http://support.apple.com/kb/ts4148
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • I accidentally dropped my iPad but it didn't crack the screen just went totally black and it still turns off and on but it's just black and I can't do anything. I need help I don't  know what to do

    I accidentally dropped my iPad but it didn't crack. It just went black and I tried turning it on and off and it works but it just stays black and I don't know what to do I desperately need help.

    I could not believe it, but it worked. If you have this problem, Here's my word to you: Don't give up! I tried this "magical" fix three times last night. Nothing (...x3!). Then, today I put it upside down on my ottoman and hit the back quite hard. I have no idea how this works and - even a s a scientist - I don"t care! My iPad is up and running again. Go figure... but I am thrilled!!! Thank you, forum. I never would have thought of this on my own. And you just saved me several hundred $$$!

  • Hi please help! After setting up a new mail account my wifi button has greyed out. I've tried rebooting it ie turning off and on but no joy. I'm a complete technophobe and have no idea what to do next. I can receive emails but am unable to reply. HELP PLS

    Please can someone help a total technophobe?!!! I have recently set up a new mail account and since I've done that my wifi button has greyed out. Not sure what happened as I had help from my daughter. She doesn't think that she did anything wrong as has been an iPhone user since day one!! She's at work now so I'm totally lost. Please help. Many thanks.

    it's' an issue on 4S..... here same problem, even after restore the firmware.... wifi and bt are lost....

Maybe you are looking for