Re: EOS 5D Mark II fails to connect (Code 43) but 5D Mark III connects fine!

Hi Mike,
I'm new to this forum and this is my first post. I had looked for the Delete Post option but couldn't locate it.
Here's a quick update. I later discovered the one pin on each of the 5D Mark II port was bent, using a VisibleDust sensor loupe. Took me a while using DIY tools that are small enough to reach inside to unbent the pins. So glad all that's sorted and I'm back in business. It's obvious looking at the USB port, the 5D mark III has a more robust design in that such accident would not cause the issue I encountered.
Thanks for your time.

Shimworld,
The best thing to do right now is to rule out whether or not the USB port on the camera is what caused the error in Windows.  Try connecting the camera to another computer. 
If the camera connects just fine to the other computer, then there is something wrong in Windows that will need to be corrected.  We will be happy to help with this if you Contact Us directly, as this may require some more in-depth troubleshooting.
If the camera does not connect properly to the other computer and you receive a similar error, then there may be a problem with the USB port on the camera.  If this turns out to be the problem, the camera will need to be repaired by our Factory Service Center.  To start the repair process, you'll need to complete a Repair Request on our website.
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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