Re: Extension Manager 6.0.4 Update Installation failed. Error Code: U44M1P7
Jeff I've been running into a similar issue like this but with 6.0.5. I had to re-install Premiere for a different reason, then right after the install attempted the update. Failed at that point. Then i downloaded it manually and tried installing but it still failed. It seems, according to the log, that It can't find a certain file, but i'm not sure. Any chance you could help? My latest log is below with errors in red. I posted in the Premiere forum, but no responses yet.
Thanks,
Colin
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Visit http://www.adobe.com/go/loganalyzer/ for more information
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | START - Installer Session
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | RIBS version: 7.0.0.108
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Win OS version: 6.1.1.0 64 bit Type: 1
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | ::START TIMER:: [Total Timer]
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | CHECK: Single instance running
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | CHECK : Credentials
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Load Deployment File
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | deploymentFile option not given
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | CHECK : Another Native OS installer already running
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Create Required Folders
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Assuming install mode
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Looking up install source path
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Sync Media DB ...
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | ::START TIMER:: [Sync Media DB]
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Pre check media db sync
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | End of Pre check media db sync. Exit code: 0
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | :: END TIMER :: [Sync Media DB] took 655.044 milliseconds (0.655044 seconds)
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Ready to initialize session to start with ...
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | ::START TIMER:: [CreatePayloadSession]
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Updated source path: C:\Users\Wilcox\Desktop\Adobe
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {692FB95F-C093-40CA-B1F6-CAE22F4570B1}
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0AllTrial-200813201940\Install.d b
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {8A0B3EFF-363E-4D8D-BC45-4ECBD17D98A0}
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0it_ITLanguagePack-200813203208\ Install.db
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {8D55C1A6-1430-4B3C-98B8-4BEA339E741F}
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0de_DELanguagePack-200813202835\ Install.db
07/11/14 06:31:53:028 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {9BB1C798-8F56-44FB-B599-AB87748BB970}
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0en_USLanguagePack-200813202727\ Install.db
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {A0962479-5460-4B26-98E3-ABF5BCB1B6C5}
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0fr_FRLanguagePack-200813203100\ Install.db
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {AEE3F2C5-94D0-49C7-A02B-006E98774C8F}
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0ko_KRLanguagePack-200813203422\ Install.db
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {C4A4DD5F-EDCE-4C4C-A21C-C6F7F10AE278}
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0ja_JPLanguagePack-200813203315\ Install.db
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Updating media info for: {E10FE0AE-3B32-4DF6-891F-FF34F0066CF1}
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Ignoring original data since install source is local
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Type: 0, Volume Order: 1, Media Name: PremiereProTrial-6.0.5-mul-AdobeUpdate
Path: C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0es_ESLanguagePack-200813202950\ Install.db
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | -------------------- END - Updating Media Sources - END --------------------
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
07/11/14 06:31:53:043 | [INFO] | | OOBE | DE | | | | 3212 | ----------------- CreatePayloadSession: machine is x64 ---------------
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | ______ Verify Dependency Subscribers ______
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | DW023: The extension payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0it_ITLanguagePack 6.0.5.0 {8A0B3EFF-363E-4D8D-BC45-4ECBD17D98A0} requires a parent with following specification:
Family: DVA
ProductName: Adobe Premiere Pro CS6_AdobePremierePro6.0it_ITLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | DW023: The extension payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0de_DELanguagePack 6.0.5.0 {8D55C1A6-1430-4B3C-98B8-4BEA339E741F} requires a parent with following specification:
Family: DVA
ProductName: Adobe Premiere Pro CS6_AdobePremierePro6.0de_DELanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | DW023: The extension payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0fr_FRLanguagePack 6.0.5.0 {A0962479-5460-4B26-98E3-ABF5BCB1B6C5} requires a parent with following specification:
Family: DVA
ProductName: Adobe Premiere Pro CS6_AdobePremierePro6.0fr_FRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | DW023: The extension payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0ko_KRLanguagePack 6.0.5.0 {AEE3F2C5-94D0-49C7-A02B-006E98774C8F} requires a parent with following specification:
Family: DVA
ProductName: Adobe Premiere Pro CS6_AdobePremierePro6.0ko_KRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | DW023: The extension payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0ja_JPLanguagePack 6.0.5.0 {C4A4DD5F-EDCE-4C4C-A21C-C6F7F10AE278} requires a parent with following specification:
Family: DVA
ProductName: Adobe Premiere Pro CS6_AdobePremierePro6.0ja_JPLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | DW023: The extension payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0es_ESLanguagePack 6.0.5.0 {E10FE0AE-3B32-4DF6-891F-FF34F0066CF1} requires a parent with following specification:
Family: DVA
ProductName: Adobe Premiere Pro CS6_AdobePremierePro6.0es_ESLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}: 0 (0,0)
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970}: 0 (0,0)
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | Patch Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1} can be applied to product Adobe Premiere Pro CS6 6.0.0.0 {42CED1DA-1C36-45D2-88C0-C32DB6B82B49}
07/11/14 06:31:53:465 | [INFO] | | OOBE | DE | | | | 3212 | Patch Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970} can be applied to product Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0 {D094CE41-D4F5-473E-8915-B1D026CB193E}
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Setting property "DEVersion" to: 6.0
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Setting property "installSourcePath" to: C:\Users\Wilcox\Desktop\Adobe
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Setting property "mode" to: silent
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Setting property "workflow" to: updater
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Overwrite property "DEVersion" to: 6.0
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Overwrite property "extensionsOnly" to: 1
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Overwrite property "mode" to: silent
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Overwrite property "patchesOnly" to: 1
07/11/14 06:32:16:016 | [INFO] | | OOBE | DE | | | | 3212 | Overwrite property "workflow" to: updater
07/11/14 06:32:16:017 | [INFO] | | OOBE | DE | | | | 3212 | Found payload actions:
07/11/14 06:32:16:017 | [INFO] | | OOBE | DE | | | | 3212 | Deciding what installer mode to use...
07/11/14 06:32:16:032 | [INFO] | | OOBE | DE | | | | 3212 | BEGIN Setting requested payload actions
07/11/14 06:32:16:033 | [INFO] | | OOBE | DE | | | | 3212 | Value returned on lookup of payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1} is: false
07/11/14 06:32:16:033 | [INFO] | | OOBE | DE | | | | 3212 | Action string for Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1} is install
07/11/14 06:32:16:033 | [INFO] | | OOBE | DE | | | | 3212 | Value returned on lookup of payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970} is: true
07/11/14 06:32:16:033 | [INFO] | | OOBE | DE | | | | 3212 | Action string for Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970} is install
07/11/14 06:32:16:034 | [INFO] | | OOBE | DE | | | | 3212 | END Setting requested payload actions
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | Collected advanced path check information for INSTALLDIR
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | INSTALLDIR is a well-formed path
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | INSTALLDIR is not the root path
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | INSTALLDIR is on a local volume
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | INSTALLDIR is on a writable volume
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | INSTALLDIR is not on a case sensitive volume
07/11/14 06:32:16:089 | [INFO] | | OOBE | DE | | | | 3212 | INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | BEGIN InstallOperationsQueue Unordered operations
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}: with operation install
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970}: with operation repair
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | END InstallOperationsQueue Unordered operations
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | BEGIN InstallOperationsQueue Ordered operations
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}: with operation install
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970}: with operation repair
07/11/14 06:32:16:636 | [INFO] | | OOBE | DE | | | | 3212 | END InstallOperationsQueue Ordered operations
07/11/14 06:32:16:686 | [WARN] | | OOBE | DE | | | | 3212 | DW035: Patcher: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | Payloads passed preflight validation.
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | Call PreSession Custom Hook
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | BEGIN InstallOperationsQueue Unordered operations
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}: with operation install
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970}: with operation repair
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | END InstallOperationsQueue Unordered operations
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | BEGIN InstallOperationsQueue Ordered operations
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}: with operation install
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970}: with operation repair
07/11/14 06:32:16:688 | [INFO] | | OOBE | DE | | | | 3212 | END InstallOperationsQueue Ordered operations
07/11/14 06:32:16:840 | [INFO] | | OOBE | DE | | | | 3212 | Calling the custom action code for pre-install for payload Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}
07/11/14 06:32:16:840 | [INFO] | | OOBE | DE | | | | 3212 | ::START TIMER:: [Payload Operation :{692FB95F-C093-40CA-B1F6-CAE22F4570B1}]
07/11/14 06:32:16:846 | [INFO] | | OOBE | DE | | | | 4248 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:32:16:846 | [INFO] | | OOBE | DE | | | | 4248 | Installer Operation: PayloadInstaller
07/11/14 06:32:16:846 | [INFO] | | OOBE | DE | | | | 4248 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:32:16:846 | [INFO] | | OOBE | DE | | | | 4248 | Request to install payload
07/11/14 06:32:16:856 | [INFO] | | OOBE | DE | | | | 4248 | Payload Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
07/11/14 06:32:59:560 | [INFO] | | OOBE | DE | | | | 4248 | Extracting assets complete. Number assets: 1
07/11/14 06:32:59:560 | [INFO] | | OOBE | DE | | | | 4248 | CustomizedPatch property not found in database
07/11/14 06:32:59:560 | [INFO] | | OOBE | DE | | | | 4248 | Beginning installation for payload at C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0AllTrial-200813201940\Install.d b
07/11/14 06:32:59:864 | [ERROR] | | OOBE | DE | | | | 4248 | DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{692FB95F-C093-40CA-B1F6-CAE22F4570B1}\1215"(Seq 142)
07/11/14 06:32:59:864 | [WARN] | | OOBE | DE | | | | 4248 | DW063: Command ARKMoveFileCommand failed.(Seq 142)
07/11/14 06:32:59:865 | [INFO] | | OOBE | DE | | | | 4248 | Completing installation for payload at C:\Users\Wilcox\Desktop\Adobe\payloads\AdobePremierePro6.0AllTrial-200813201940\Install.d b
07/11/14 06:33:00:649 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:33:00:649 | [INFO] | | OOBE | DE | | | | 3212 | :: END TIMER :: [Payload Operation :{692FB95F-C093-40CA-B1F6-CAE22F4570B1}] took 43807.4 milliseconds (43.8074 seconds) DTR = 57.3419 KBPS (0.0559979 MBPS)
07/11/14 06:33:00:652 | [INFO] | | OOBE | DE | | | | 3212 | User specified overrideFile:
07/11/14 06:33:00:656 | [INFO] | | OOBE | DE | | | | 3212 | The csu inventory was not updated for payload Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}, value of local var is -1
07/11/14 06:33:00:656 | [INFO] | | OOBE | DE | | | | 3212 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1}
07/11/14 06:33:00:659 | [WARN] | | OOBE | DE | | | | 3212 | DW035: Patcher: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
07/11/14 06:33:00:659 | [INFO] | | OOBE | DE | | | | 3212 | Skipping payload Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack 6.0.5.0 {9BB1C798-8F56-44FB-B599-AB87748BB970} as payload is not cached
07/11/14 06:33:00:659 | [INFO] | | OOBE | DE | | | | 3212 | No operation. We're done:
07/11/14 06:33:02:663 | [INFO] | | OOBE | DE | | | | 3212 | Total components installed: 0
07/11/14 06:33:02:663 | [INFO] | | OOBE | DE | | | | 3212 | Total components repaired: 0
07/11/14 06:33:02:663 | [INFO] | | OOBE | DE | | | | 3212 | Total components removed: 0
07/11/14 06:33:02:663 | [WARN] | | OOBE | DE | | | | 3212 | DW050: The following payload errors were found during install:
07/11/14 06:33:02:663 | [WARN] | | OOBE | DE | | | | 3212 | DW050: - Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial: Install failed
07/11/14 06:33:02:663 | [WARN] | | OOBE | DE | | | | 3212 | DW050: - Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0en_USLanguagePack: Patch already installed
07/11/14 06:33:02:663 | [INFO] | | OOBE | DE | | | | 3212 | Call PostSession Custom Hook
07/11/14 06:33:02:663 | [INFO] | | OOBE | DE | | | | 3212 | :: END TIMER :: [Total Timer] took 70381.1 milliseconds (70.3811 seconds) DTR = 28.8714 KBPS (0.0281947 MBPS)
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | -------------------------------------- Summary --------------------------------------
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | - 0 fatal error(s), 1 error(s)
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | Win OS version: 6.1.1.0 64 bit Type: 1
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 |
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | ----------- Payload: Adobe Premiere Pro CS6_6.0.5_AdobePremierePro6.0AllTrial 6.0.5.0 {692FB95F-C093-40CA-B1F6-CAE22F4570B1} -----------
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{692FB95F-C093-40CA-B1F6-CAE22F4570B1}\1215"(Seq 142)
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 |
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | Please search the above error string(s) to find when the error occurred.
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | These errors resulted in installer Exit Code mentioned below.
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | -------------------------------------------------------------------------------------
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 |
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | Exit Code: 7 - Unable to complete Silent workflow.
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | Please see specific errors for troubleshooting. For example, ERROR: DF012 ...
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | END - Installer Session
07/11/14 06:33:03:663 | [INFO] | | OOBE | DE | | | | 3212 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Branching this to a new discussion.
Colinwilcox81 do you consistently see the same error every time you try to apply the update? If so then please remove all installed Adobe applications and run the CC Cleaner tool. You can find more details at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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