Re Free upgrade to Lion do i need a special code or a number to get the new Lion free

Re Free upgrade to Lion do i need a special code or a number to get the new Lion free?

I have the same problem, when I finally found were to get my update they say :
"Sorry, we can't find the serial number you provided. Please recheck your serial number and enter it again"
then I rechecked  the number and it says
"We're sorry, we can't qualify this system. Please fill out the program web form, attach an electronic copy of your proof of purchase and send it."
I fill out the form but when I have to put the serial number appears "Error : Ineligible serial number"
what can i do?? I purchased a MBP in june 28th so I'm a qualified costumer...

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