Re: full motion scrolling problem
Hi Jay
What version of Flash Player do you have installed? I ask
because the issue
with white screens displaying where the full motion bits
should be seems to be
a common complaint among Captivate users since Flash Player
version 10 arrived.
Someone from the Captivate development team posted about
this in the thread
linked below:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=67&catid=46
4&threadid=1409667
As I understand it, only the Captivate preview has issues.
If you choose to
preview in the browser (instead of in Captivate) the preview
should work.
Cheers... Rick
Hi Jay,
I have been developing content in Captivate heavily for 4
years. I am curently doing a project for a client using Captivate 2
and I am having major problem with full motion recording. Not only
do I sometimes get the white screens (no pattern to when it
happens) so is this really a Flash 10 problem!? but I had some
shots that needed me first to scroll down and then scroll to the
right. They looked fine in the editing pane but when I previewed or
published they got mixed up. I tried re-recording those scrolls
about 10 times and still issue. After 6 hours wasted, I ended up
having to completely delete that file and start again. Only then
did it work. I have often found full motion scrolling in Captivate
to be erratic and unpredictable, especially when you have more than
3 full motion animations in one project.
Sorry I didnt find a solution for you.
Similar Messages
-
Cannot record Full Motion slides EVER
I recently upgraded to v.3 from 2 since I thought this would
take care of the bugs that plagued my Captivate 2 experience. While
they were annoying, I could still work around those issues
comfortably and get my work accomplished.
However after upgrading to v.3, I have not only been seeing
the same bugs as before, but now I am encountering a whole series
of new issues. My biggest problem is that I can't get Captivate to
do FMR, ever:
- It won't record full motion slides when I scroll a web page
or drag and drop something.
- It won't do it during demo mode even if I force it with F9
and F10 (I only end up with regular slide captures where the full
motion slides should be).
- If I put Captivate in Full Motion Recording mode, it
records a single plain slide, regardless of how long I ran the
capture session for.
Any assistance you could provide would be greatly appreciated
as I am not having the best luck with your tech support helpdesk
(long hold times and dropped calls). We use Captivate exclusively
for our course development and getting this feature to work is
crucial to us. If I can't get this fixed - any way I can get a
downgrade back to v.2?
Thanks,
DanielAll, I have discovered the last Captivate update (which is
causing caption text formatting issues) is also responsible for my
issue with Full Motion Recording. I did not notice this at first
since Captivate updated almost immediately after my first reinstall
so I continued to observe the issue. The only solution I have found
is to reinstall the software and then delete the AdobeUpdater.dll
library file in the Captivate directory in the Program Files
folder, which forcibly disables the Adobe Updater - I haven't found
any other way to do this.
It's kind of frustrating since I will need to watch out for
the next update that will fix what was broken in the last one and
once that is out, reinstall the software to add back the updater. I
share the frustration that I see from many of the users here - most
of the "solutions" to Captivate issues that I read on this forum
are no more than hacks, and I wish that the software could just
work properly - that way, I wouldn't need to "fix" my issue with
the latest update through a hack like reinstalling and deleting the
updater library.
Adobe, during future product design, please consider that
maybe your users would like the ability to disable updating when
you push out updates that break your own products. -
OK, I have cerated a number of chapters in an onlien tutorial
and they are all working fine. But now I am creating one chapter
that will need to utilize a long (20-30 secs.) of full-motion
video. When I do the capture, and switch over to full-motion (F9),
it appears everything is fine. I switch back (F10) and then end my
recording.
The first issue is that Captivate breaks up the full-motion
section into several segments, resulting in a visible glitch
between them when playing back. (I am also finding that the program
crashes frequently when working with full-motion, so I am saving
and restarting frequently.)
But the real problem comes in playback over the web. There
seems to be a problem in the file picking up the swf video at the
right moment and I am sometimes seeing nothing but a black screen.
If I play the file a few times, then it seems to load and play back
OK, but is there anything I can do to ensure a consistent playback?
Thanks!
bobbyHi Ray,
You are experiencing "normal behavior" for the use you are
putting Captivate to. It was never designed as a full motion video
capture tool. I won't argue whether or not the marketing people
ever said it was capable of doing what you say you bought it to do,
but I really doubt they would make a claim that everyone knows is
not true ... if you can find something official from Adobe
asserting that, I'd sure be interested in seeing it.
The full motion feature was intended to be used to
demonstrate 2-3 second drag-and-drop operations, or use of a
scroll bar action of about that duration. In addition, you stated
you are capturing at 1024x768 size, which is an image of truly
gigantic proportions - adding to the full motion load you are
already throwing at the product. Could it be that another product
is better suited for what you want to do? I'd consider that
seriously because you are asking more of Captivate than I believe
it can deliver on anything but a machine designed for 2015
processor speeds with infinite resources.
It is especially sad that you own and used Captivate 1.0.1,
then spent an additional 30 days using the Trial version of
Captivate 2.0 ... but are just now finding it doesn't do what you
thought it should do. Again, sorry for your trouble.
. -
Full motion parts go blank once on Macs
I created some tutorials for work using Captivate 3. The
exported versions (html) work just fine on PCs. On macs however,
every single part where you'd find full motion video (ex: using a
scroll bar, highlighting text, etc.) goes
blank. Obviously this is a major problem because we can't
put a "PC only" version of our tutorials, especially since we have
many Mac users as clients.
When we tested on both the PCs and the Macs, you had the
exported
html file surrounded by multiple
swf files, each of which is one of those full motion videos.
For some bizarre reason, PC's find and play those clips just fine
when their time comes, while on Macs these parts of the tutorials
go blank, like they can't find the swf files even though they are
at the exact same place.
We tested on multiple OS and with all possible browsers. If
anyone has any idea why this might occur, please help.On a PC, I have the same problem when I import the .swf file
into Articulate Engage. -
Long delay after F10 "full motion" stop
I am new to Captivate and am recording a movie in Word where
I need user to see continuous movement of mouse cursor as I point
to different things in the Word document. I am also using
continuous audio while recording to movie. The problem is that when
I hit the F10 key to stop the full motion animation I get a delay
of about 20 seconds before the movie ends, even though I quickly
hit the End key after hitting the F10 key. The full motion movie
created is about 9MB and about 4 minutes long but with a long delay
of at least 20 seconds with no action at the end of the movie. It's
almost like my hardware is working to stop the animation and end
the movie but it is taking 20 seconds to stop the full motion
recording and ending the movie. Has anyone else experienced this
problem? I am using a laptop with a Celeron M 1.5 GHZ computer. Is
my hardware the problem?
Adobe technical support has had me reload the Captivate
program several times with no luck.
Any suggestions?Hi again Jeff
As I indicated in my earlier post, full motion in Captivate
is brief. For example, say you are recording WordPad (this example
is taken from the official Captivate training curriculum).
You record dragging across a sentence to select it. This is
just a few seconds long and ends up as full motion. You then click
the color pallete to change the color. This results in a static
slide. You choose the color. Another static slide. You step off to
show the color change. Another static slide. Now you scroll the
document to view the text at the bottom. Another full motion slide
as you drag the thumb of the scroll bar. Then you select multiple
lines. Another full motion slide as you select the lines. Then you
click the icon to apply bullets. Static slide. Then step off the
selected text to reveal the bulleted text with no highlight. A
final static slide.
With Captivate, it is the combination of static and full
motion slides that provides the illusion of fluid movement.
Hope this helps... Rick -
I'm currently trying to create help files for Flash
animations using captivate instead of screen recording software
dude to file size, with the type of animation I have to activate
Full Motion Capture Recording. the problem I get is the file size
for the 10-15 seconds I'm capturing, I have reduced some of the
onscreen movement and animation so there is less action on the
recording but the file size is still a little to big and there
appears to be very little in the way of options for how the Motion
Capture is setup, in Captivate 1 there is a video quality option
which when reduced below 70% make the video un-useable so I assume
that’s why this feature is missing from Captivate 2.
Anyway I'm babbling now, I have tried to export the Motion
clip to SWF and incorporate it into Flash but upon importing to
stage the video has a lot of strange symbols that look like
possible masks captivate uses to move content in the animation, so
is there any other way to export the Motion capture in captivate to
another format.
Regards
Stuart TawseHi Klaudia78 and welcome to our community
Firstly, Captivate has always been rather weak in the full
motion category. However, having said this, you may want to look at
the following options:
Click Options > Recording Options... > Full Motion
Recording tab. You may wish to make the following changes:
* Ensure the opton "Disable hardware acceleration" is enabled
(checked)
* Ensure the option "Video color mode" is 32 Bit
Click Project > Preferences... > Preferences tab and
ensure the option "Frames per second" hasn't been changed from 30.
If so, try changing to 30.
Hopefully these help... Rick -
I am still learning and playing by creating a series of
software demo/tutorials.
One of my projects produces 3 fullmotionX.swf files when
published in addition to the regular swf file.
How did this get enabled for one project and why are these
files needed?
I am making recording of softwarfe apps with voiceover. I
wouldn't call that full motion.
Is there any benefit to using this function for software
tutorials?Hi masterctrl01
Absolutely love the handle, wicked dude(ette).
The full motion files created are usually done as part of the
recording process in certain circumstances. Usually, when you
record and perform a drag n drop or scroll with the mouse, then
Captivate will, by default, create the full motion file that then
displays this "movement". The benefits of this are pretty obvious
in a demonstration type of output as the user can now see the
action taking place (e.g. We will now scroll down to the bottom of
the page.)
Anyway, hope all queries answered, but please shout back if
there is still a concern. -
Can't add anything on top full motion clip
I have several full motion clips in my simulation. Each has
some sensitive information I want to block out by inserting a
Highlight Box. I've done this on several of my full motion clips
with no problem. However, I have one clip that simply will not show
ANYTHING that I put on top of the clip--only the clip will display.
You can see a screencast of the problem at the link below. Any help
is greatly appreciated!
http://researchadmin.asu.edu/Training/CaptivateProblem/A civil request for more information! Of course, it isn't
really meant to be civil, and it isn't really a request for
information, but still, it's a suggestion worthy of taking
seriously. I've already answered that question in a general sense,
but I can repeat my thought processes in a step-by-step, and hope
that "jsheeha" and others might benefit (assuming that everyone
hasn't already tried it on their own).
And if you can learn something in the process, all the
better, Rick. Glad you asked, though the application is so simple
that explaining its use feels ~ odd, somehow.
(by the way, what is "an OP"? I have seen you use that term
before but am unfamiliar with its use - thanks)
To continue, what "jsheeha" gave us appears to be a
(Camtasia?) clip of a larger project clip. I don't like making
assumptions, but that one is required in this case. The below steps
won't work in every situation, perhaps, but they represent some of
the capability of the FMREditor for Captivate, and as such, are
worth a look, a little thought, and a little imaginative use.
1) Create a new movie without the offending title-bar
contents.
2) Be sure it is the same physical size (X pixels width by X
pixels height)
3) Publish it to SWF (HTML file is unnecessary at this
point).
4) Load the entire original full-motion recording (published
SWF) into the FMREditor.
5) Go to the point at which the offending material appears.
6) Click the "Toggle Marker" and change to "Insert SWF" mode
if necessary
7) Select the previously published replacement movie (or
isolated frames, as necessary)
8) Insert it into the original FMR, combining the two.
9) Using the Toggle Marker once more, change to "Delete" mode
10) Move to the beginning of the "bad" section and mark it.
... you can "mark" beginning and ending frames by moving the
playhead to the point you want to begin or end, then "click" the
inward-facing black arrows, the left will set the beginning, the
right will set the ending frame ...
11) Go to end of "bad" section and mark it as well.
12) Delete the portion containing the sensitive information.
13) Save the changed project.
I realize that you are probably not
really interested in learning how to do this, Rick, and are
just continuing in your efforts to prove me wrong in everything I
recommend to others. But I wrote this anyway, in the hope that the
thoughts might be helpful to "jsheeha" or other interested users.
If it doesn't work in this particular situation, the FMREditor
might be helpful to someone in a different situation now, or at a
later time. Again, I hope this was helpful, and by the way Rick, no
apology is necessary - just quit trying to prove me wrong every
time I contribute to a thread. Thank you. -
Cc text not displaying when using full motion recording
Hello everyone,
I wanted to find out if anyone has experienced a problem with
cc text not being displayed on slides with full motion recording.
I have added and sync'd the cc text on a slide that has full
motion recording. When publishing the file, no cc text appears in
the the published file.
Is there a workaround or a setting that I need to check to
ensure that the cctext shows up?
Any information which anyone can provide would be greatly
appreciated.
SherryHi Sherry,
I'm having the same problem you were last year! Just wondered if you were able to find a workaround.
I have a full motion page with audio embedded in it (meaning that the audio does not show up as its own item in the timeline view). When I open the Advanced Audio Management dialog box, I'm not able to add a caption because CP4 doesn't think there's sound on this slide. (see attached screen grab -- the slide in question is slide 9. You see that the caption button is greyed out).
I've really hit a wall on this one today. I tried deleting the audio and re-adding it from the library, but it doesn't get added as an independent object in the timeline box; it just gloms onto the "captured animation" object.
Maybe it's simply not possible to have a closed caption on a FMR page? That doesn't seem right though.
Thanks, all.
Janet -
Hi,
1) Can a TOC with several chapters be made for a full motion capture video?
2) Can the mouse have a clicking animation, like I have used in demonstration mode?
Thank you.Hi Janet
In case the process of obliterating the Captivate_v10.dat
doesn't work (and it may not, since it's not a "cure all" as some
would have you believe) you might want to try looking at the
options for full motion capture. One of the options deals with
enabling and disabling hardware acceleration. Click Options >
Recording Options... > Full Motion Recording tab > Record at
higher full motion capture rate for smoother movie.
If this option is DE-selected, try selecting it and recording
again. If it's selected, try DE-selecting and recording again.
I'm not saying that the .DAT file isn't corrupt. So go ahead
and try that too. I'm only saying it's not the end all solution for
all problems Captivate.
Cheers... Rick -
I have tow questions:
the full motion I recorded is very large,I use fmr_editor to
edit,but still large,if I view it through web,it is slowly
I only want to a bitmap move,the full motion is so large,I
make a swf import to the captivate,but it's position can not align
to the next slide
can anyone slove this problem?Select all and Hide all the slides in the filmstrip (rightclick when in the filmstrip) then UNHIDE the one you are pubishing, this will result in only publishing the one you have deselected. You will have to pubish 70 times, but it will save you from cutting and pasting them into new projects.
-
Vertical Scrolling problem in Safari
I'm currently having an odd vertical scrolling problem in Safari. This issue is not reproduced in Chrome or Firefox.
I've been able to reproduce this issue doing something very simple:
I have a browser wide rectangle with a solid color.
Beneath that I have a browser wide photo. (Rectangle set to browser edges and then fit to fill with photo.)
And beneath that I have another browser wide rectangle with a solid color.
Then I scroll.
Once the photo (the middle element) reaches the top of the screen I have shut the scrolling off so the photo will stay static. (Initial motion 1 / Final motion 0 set in the "Fill/Scroll" tab - and the key position is set so it stops at the top of the browser.) As expected, the lowest box continues to scroll upwards and cover the static photo.
This very simple effect is flawless in Preview mode, Chrome, and Firefox.
Yet in Safari, the photo, once it reaches its resting spot, does stay static, but seems to jump and jitter all over the place while I continue scrolling and the below content covers it. (In the other browsers it's super solid like a real static background.)
I've read there are some parallax scrolling bugs in Safari Mavericks. But I'm still in an older operating system using 10.8.5 and Safari 6.0.5.
Any suggestions or work arounds on how to correct this? (Again, I'm controlling the scroll using the scroll tab found with "Fill". Should I also be using the one found under Scroll Effects? What the best one to use? Although it does work in the other browsers… so… maybe I'm not doing anything wrong and this really is a Safari problem.)
Thanks you.Hi
Please share the site url, I will have a look.
Thanks,
Sanjit -
Hi,
I have a full motion recording that is fine until I place a 100% solid highlight over some white thext that is on part of my desktop where I am recording, set it to arrange to back and or merge with background, but when a dialog box from the application I am recording comes up, it is partially hidden by my highlight box.
I have tried it with a smart shape too, but same problem comes up...and I cannot change the desktop background in my department at work.
Any help please, much appreciated.
RosscoRossco,
Are you talking about Video Demo recording? It is because you talk about 'merging with background', which is not possible when you are doing such a recording? The video editor allows only to put objects like highlight boxes on top of the video.
Lilybiri -
Audio out of sync with presentation (not using full motion)
When I preview or publish a project using Captivate 5, the audio is out of sync with the presentation. I am not using any full motion recording, which I know has caused audio/video sync issues in previous versions of Captivate. The audio is slide specific, with a separate audio file for each slide. (In other words, I'm not trying to break a large audio file over many slides.) When each slide is viewed individually -- in the workstation, in the preview window, or in the published version -- the audio is synced just fine. The problem arises only when I try to watch the entire presentation (approx. 10 minutes in length). The audio gradually lags behind the visual. By about half way through the project, the visual presentation is noticably ahead of the audio. By the end, the audio is nearly 4 seconds behind the video. I cannot detect a noticeable change in pitch or speed of the audio, so if the audio is being altered in any way, the alteration is slight.
However, if I use the playback controls to advance to a single slide, the audio is fine for that slide and those immediately after, although it does gradually get off again as the project progresses. (So, for example, if I start the playback in the middle of the project, the audio will only be off by about 2 seconds by the end, rather than 4.)
I have tried various publishing options (although I don't think publishing is the problem, since this happens when I preview the project as well). I have used 2 different computers and also tried viewing the published version locally and streaming. None of these alterations seem to make a difference. By the end of the presentation, regardless of how the project is published or viewed, the audio is several seconds behind the video.
My specs:
Captivate 5
Microsoft XP OS
2 GB RAM
Publishing to .swf
Suggestions?Hi Mukul,
Thank you very much for your careful responses. Here are the answers to the questions.
First of all, the "slow video" behavior does appear only after adding the slides mentioned in previous post.
1. I created a “software simulation” project. It IS a capture+audio recording.
2. Since I recorded the audio while doing screen capture, almost every slide has audio, which is not convenient to edit at all. Is there any other better way that I missed so that we can keep the audio and video at the same step while editing them? As I know so far, either insert silence or delete a little audio to one slide, the audio becomes short, but the slide duration time is still the same as before unless we change that manually which normally is not precise enough to match the audio.
3. I tried to add the blank slides at where there is a pause of speaking and where they are close to the problem slides. Otherwise, the speaking would sound weird.
4. Published SWF file size is 20.6 MB.
5. I do have two externalized video files for title and end.
6. Unfortunately, it is still slow even if it played on a different system.
And another problem comes up these days. After publication, the screen resolution is not good (like some grey ink left on screen) wherever click or type something. It did not happen before even if worked on the same computer.
I am very sorry that there are so many problems. I have been working on this for long time. The project totally drove me nuts. Hopefully you have more ideas about that.
I really appreciate your help.
Sincerely,
Linda -
HT6162 IOS 7.1 creates scrolling problem?
Upgraded my UK iPhone 5S 64GB to ios 7.1 yesterday. I have been facing page scrolling problems in all applications (Bloomberg, BBC, Safari, FT, LinkedIn, FaceBook...all applications). The problem is easily reproduced by keeping your finger on the screen when the page to scroll is displayed and moving the finger slowly to scroll the page. The page jumps in direction opposite to the expected.
Hey, I have an iPhone 5 64Gb just updated to iOS 7.1 (11D167) . Various apps all have the same scroll problem. It's amost like 1.5 cm from the the bottom of my screen, an invisable line across the phone where swiping across up or down causes the the normal smooth motion to be jumpy. This has only just happened after the latest iOS update. I have also noticed touch senstivity issues when using the keyboard in some older apps causing key strokes to be missed or even double pressed when only pressing once, and number keys to not work also. My current work around is to type the txt or numbers into notes app, then cut or copy the txt or numbers into the app i'm using. My other work around for the scroll issue, is to use asistive touch and create a scroll gesture.
Hope there is a fix for this soon. I'm not totally convinced this is a hardware issue. it's too coincidental these issues just happend to occur after the latest update. Gone through the normal power cycle, soft reboot holding home button and power button for 10 secs, but makes no difference.
I've turned back on the' automatically send' diagnostics & usage setting in general settings hoping this will contribute to a fix.
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