Re: Galaxy S6 Pre-Order

You're not the only one with this problem. When I called to even ask my store about their shipment they were extremely rude about telling me that they wouldn't tell me anything other than to wait on the email. I too was told that the shipment had been delayed until Saturday at the latest, but still no email. I pre-ordered mine days after the preorder started, and nope. Rediculous that someone that pre-ordered gets theirs well after someone who just walked in on release day.

Greetings ordray, 
With the release of such a popular phone like Samsung Galaxy S6 and S6 edge, I can imagine how disappointed you may have been to receive news that you wouldn't be getting your phone on release day.
With new releases, we typically ensure inventory received is allocated to pre-orders before inventory is made available for walk-in purchases. I am sorry to hear that we may not have provided a respectful experience when you inquired about your order's status. With that said, I see that you were able to pickup your phone yesterday, 4/13/15. 
If you should have any questions, please let me know! 
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Similar Messages

  • I hate the galaxy S6 pre-order

    Hi, Bestbuy.I want to know when I can get my pre-order galaxy S6 edge.
    My pre-order really early on March 28, but I didn't get my cellphone. Why I pre-order ? I just want to get the phone in first day and i don't need waiting in a line. 
    Can you help me to check the shipping or something? or it is my last time come bestbuy.

    Hello adsfdg123,
    Thank you for joining us on Best Buy Unboxed. I'm sorry to hear that you weren't able to pick up your new Samsung Galaxy S6 pre-order as you expected.
    The release of the latest and greatest mobile phone is always highly anticipated, and while your pre-order guarantees you will receive a product, it does not guarantee an exact date.  
    As you may read in our FAQ, there have been reports that some of our stores did not receive some models.  You should be notified by your local store when your pre-order is ready to be picked up. Until then, I apologize for the imposition on your patience.
    Samsung Galaxy S6 and S6 Edge FAQ
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Galaxy S5 Pre-orders

    Still waiting for an update on mine still says in process. When will it ship? and what is the deal with the promotional gift cards?

    Hello K9GEEP,
    Welcome to the conversation!
    With pre-ordering from Best Buy, you absolutely get priority for your order as you guaranteed the device even if we can’t provide it to you on its release date. If you are anything like me though, I’m sure you can’t wait to get your hands on your new phone and just want it as soon as humanly possible.
    After looking through your account using your email address on the forum, I found that your Galaxy S5 pre-order is currently processing with an ETA of 4/15 to 4/22. However, I don’t show a tracking number quite yet. While you should get a system email when the item ships, I’ll be sure to keep a vigilant eye on your order and let you know when I see some movement. When one generates, I’ll be sure to send you a private message with a link to UPS’ tracking information. You should receive an email when this private message is sent, but you may also view it by logging into the forum and clicking on the envelope in the upper right-hand corner. I also invite you to contact me directly should you have any further concerns about this.
    Your promotional gift card, however, is another story. Since you placed a pre-order for the phone, you’re eligible for a $10.00 gift card that should arrive via email. It may take 5 to 7 business days from the official launch date of the phone (4/11/2014), but should you not see it within your email inbox or junk folders within that time frame, please don’t hesitate to let me know.
    Thanks for posting!
    Alex|Social Media Specialist | Best Buy® Corporate
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  • Re: Samsung Galaxy S6 pre-order and demo unit?

    Do you know when the 128gb units will be available for pre-order?

    Hello amichelle82, 
    It's great to hear you are interested in pre-ordering the Samsung Galaxy S6 with us! At this time, I would encourage you to keep an eye on BestBuy.com for changes in pre-ordering capabilities if you desire the 128GB model. If you should have any other questions, please let us know! 
    Cheers, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Samsung Galaxy S6 pre-order and demo unit?

    The pre-orders go up tomorrow for AT&T (and T-Mobile) but none of the stores around me have ANY information. They've also not heard anything about the demo units they are supposed to have tomorrow. According to the Samsung website both of my local stores will be getting a demo unit but neither of them have any idea about it.
    I don't care so much about the demo unit but I want to know what pre-order bonus Best Buy will be including? I've heard some talks about the wireless charger being included if you pre-order but T-Mobile is offering up on free year of Netflix if you pre-order through them. Could we get a clarification please?

    Hello DextarRogue,
    I really like it when a new device comes along that piques my interest. It really adds to the excitement of a new purchase for me. You ask really great questions about the Samsung Galaxy S6!
    About the in-store demo: I recommend keeping in touch with your local store about this issue. As for special pre-order offerings, it looks there is an offering. Please visit BestBuy.com for more information.
    I hope this helps. If you have more questions, please let me know.
    Regards,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Galaxy S6 Pre-Order "unavailable"

    I am trying to pre-order a Samsung - Galaxy S6 4G with 32GB Memory Cell Phone - White Pearl (AT&T) and Samsung - Wireless Charger - Black on bestbuy.com. When I try to choose pickup in the Lafayette, IN store, the button is greyed out and it says unavailable. Please fix this so I can submit my preorder.

    Hello ajlarocca, 
    Just like so many others, I'm sure you're extremely excited for the release of the Samsung Galaxy S6! I'm sorry to hear that you may not be able to pre-order your model at the Lafayette, IN store. My initial suspicion is that the Lafayette, IN store has reached their limit for pre-orders they may be able to accept for this particular model. With that said, please know that I am going to be researching this further to find a more definite answer. If you should have any questions in the meantime, please let me know! 
    Regards, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Galaxy S6 Pre-Order

    I pre-ordered an AT&T Galaxy S6 two weeks ago, and when I went in on release day, They did not have the shipment in yet which kind of bugged me, but they offered to give me a non-preorder one that they got in a different shipment. However, they did not have my color in stock as they had already sold them to non-preorder customers which I think is awful customer service; that people who did not pre-order the phone have one and I still don't. In store, they told me that the shipment would be in later on friday, or at the latest saturday, yet on sunday night, They still don't have my phone in stock. Is there a way I could be told when to expect my phone because I am considering cancelling my order and just getting it from amazon instead. Also, if I cancel, what do I have to do about the wireless charger that was shipped to me?

    Hello anrafla-
    I’m still sitting on a Samsung Galaxy S4 myself, but I do like the Galaxy series of phones so far and it looks like you do as well to pre-order the new S6 through us.  I’m sorry to hear that you haven’t been able to pick up your phone at the time you posted.
    It is my understanding that there was a delay in the shipping of some product for AT&T pre-orders initially, but it sounds like most of those shipments have reached the store.  Specifically to your order, it looks like you were able to pick it up the day after this post and I hope that you are enjoying your new phone!
    Thanks for connecting with us and please let us know if you do need any further assistance!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • When do the Galaxy S5 pre-orders ship?

    Does anyone actually know?

    After my local Verizon Store (Orlando MetroWest) totally goobered up my 4/4/14 Samsung pre-order, I had to cancel that, and chose to go to BestBey to get the item ordered again.  Through BB I didn't have to jump through any hoops for that silly $50 mail-in rebate card.  It was was just a simply $199.
    Received the BestBuy e-mail saying, "You pre-order Verizon phone is here!!", and I picked it up this morning.  Sweet!!!
    I'll not make the mistake of attempting it with a Verizon Store (or through their web site) again in the future.
    Great phone by the way : )

  • Galaxy S6 pre-orders Shipped

    Again Verizon is late to the table...
    Galaxy S6 and S6 edge now shipping to AT&T, Sprint, T-Mobile - GSMArena.com news

    of course they are! they don't care about their customers because, quiet simply, they don't have to. They constantly have my sack in a vice. At the very least, get us the phones on the proper worldwide release date! (4/10). Why wait to SHIP the phone then? Ship the phones on the 8th or 9th so we can RECEIVE on proper date! Ship next day air or let me pay to upgrade to it! I am trying to remember what happened to me last year with the S5. I believe the official release date was 4/11/14. Does anyone remember if they RECEIVED the phone on that date? I am trying to go through my previous orders to see if there is a chance they might get their stuff together...I doubt it though. I have started to learn over the years that you have to keep your expectations of them REALLY low, so you will never be AS disappointed.

  • Use upgrade on Galaxy S3 even though it's pre-order

    So my upgrade is July 15th and had been waiting on the S3 to use it on. The new plan effective June 28th apparently makes this not possible? I can get an upgrade early before the 28th since I am in the 30 day window and keep my unlimited data , but is it possible to pre-order the the Galaxy S3 on a early upgrade before the 28th and keep my unlimited? Thanks in advance for any help, I had read in a droid forum that this was possible?

    No, if you try to upgrade through the website before it says your line is eligible, it will only offer full price upgrades.  I called to do it over the phone on 6-6, the first day of the SGSIII preorders.  My upgrade eligibility date as shown in the system and website was 6-8.  Two days.  They couldn't do anything with it.  They even transferred me to some sort of manager who explained that their system was set up to not allow even a manager override to force an early (earlier than shown) upgrade on this particular device.  He offered all sorts of things including a Razr Maxx for $69 and no problem doing it two days early....but to pre-order the SGSIII I had to call back two days later to take care of it. 
    Some people are being led to believe they can simply ask nicely, have a CSR put a note in their account that they really wanted to upgrade before June 28th but couldn't and think when they call back on say July 2nd that this note will somehow allow them to carry over the unlimited data for them.  I have seen the internal Verizon training document that has all sorts of language on how to convince you that giving up unlimited data and moving to a share plan is a good deal.......
    YMMV but they have been very clear in that they aren't allowing UNL data with a subsidized upgrade initiated on or after June 28th

  • Can i pre-order the galaxy s6 before my upgrade date?

    I want to pre-order the Galaxy S6 but my upgrade date is after the pre-order date. I am able to pre-order it before my date and get the price of a new 2 year contract? The devices ship on the April,10th,2015 and pre-orders start on the first, but my upgrade is the 6th. Basically I am asking if I can pre-order and take advantage of the new contract price or if I should just pre-order when my upgrade date arrives.

    You can upgrade 7 days prior to your upgrade date so you will be able to pre-order it on the 1st.

  • Pre-Ordered Samsung Galaxy S3 on June 6th, but it hasn't shipped yet. Anyone else experiencing this?

    I pre-ordered my Samsung Galaxy S3 the fist day it was available. I'm seeing a lot of posts of people who already had theirs shipped. Why hasn't mine shipped yet? I pre-ordered the same phone for someone else on my plan on June 22. Do you think they are going to ship both phones together at a later time? Has anyone else pre-ordered on June 6th and not received shipping details yet?

    Yeah, I ordered on 6/7 at 10 am. No Charge, no confirmation yet. Now I know I shouldn't be ahead of anyone who ordered first day, but as people have been stating, there seems to be a lot of people who ordered well past this and are getting their confirmations. I even saw one who ordered 6/14 on another forum who has their tracking number and all. If anyone at Verizon knows what's going on, could you comment? Just wanna know if there's any rhyme or reason to this or if it's the scorched earth method. *Imagines a giant PURGE ALL button at Verizon HQ*

  • When can we pre-order the Galaxy Nexsus?

    If you know Android ICS and Galaxy Nexus, then you also want to know when the pre-orders will begin. Leaked info suggest a release date of Nov. 10TH and a contract price of $299. Come on BIG RED! Let us know what's up.

    Thanks to the community for your replies.
    I know were all excited about the Galaxy Nexus! I'm getting anxious to. Here's a link to sign up and be notified when its released or new information is available.
    Please sign up quickly so you'll get the information as soon as we release it.
    Thank you

  • Galaxy s6 edge pre order pick up

    I pre ordered my phone back on the 27th.  I have yet to have received a ready for pick up email today.  Is there anyway to know if my order will be ready today?  Should i call the store i'm going to pick up at to see if they are even doing any phones today?  I heard there were delays.

    Hi damwank, 
    With the release of the Samsung Galaxy S6, I'm sure you've been glued to your email waiting for an update! Using the email address you registered with the forum, I was able to locate your order. It appears the phone is ready for pickup, and that the wireless charger has shipped.
    With that said, I happily encourage you to visit your store to pickup your new phone and enjoy your new phone! 
    Cheers, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Galaxy s6 edge pre order delays

    I pre ordered a Samsung Galaxy s6 edge (32 gb, AT&T) on March 27th and received an email yesterday that my order has been delayed. How is it possible if the phone is available for walk-in purchase? The whole idea of pre-order is to get the product immediately after launch.

    Hi drnitink,
    Welcome to the Best Buy forum, and thank you for posting!
    The release of the latest and greatest mobile phone is always highly anticipated, and while a pre-order guarantees a product, it does not guarantee an exact date.  I pulled up the pre-order you placed on BestBuy.com for the new Samsung Galaxy S6 and it is currently listed as being delayed.  As you may read in our FAQ, there have been reports that some of our stores did not receive some AT&T models.  The inventory received by our stores is separate from that received by BestBuy.com; however, that may also affect pre-orders that were placed on BestBuy.com.  Please keep an eye on your order and let us know if you have any other questions.
    Samsung Galaxy S6 and S6 Edge FAQ
    I hope you have a great rest of your weekend.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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