Re: Gear Fit being advertised but not available!

What has happened to customer care? Friendliness? not in your vocabulary. Concern for the customer and there needs? Doesn't exist. I hope I don't ever have to go to the Lubbock Texas Best Buy again. As the manager told me as I was leaving (and he knew I was not very pleased with the service and didn't care) " Have a nice day" Really.?

Hello Kenundrum,
Our advertisements are intended to make you aware of our great prices so that you can rush right over to see us and acquire those items that interest you. It's not our goal to create frustration by having the products in which you're interested be out of stock -- though it admittedly can happen, especially for highly sought after devices. I apologize for having disappointed you.
I'm very grateful for the feedback you've provided on your experience. I'm disheartened that the situation forced you to adapt your birthday gift-giving plans. It's my hope that you'll give Best Buy another chance to delight you one day soon.
Thank you for writing to us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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